Athertons Estate & Letting Agents Bournemouth reviews

★★★★★ 5/5

Google

Owen from Athertons assisted with our house purchase, from the very beginning, Owen and the team was incredibly helpful, professional, and supportive throughout the entire process. After 15 months of looking and starting processes and having them fall through, it was through Owen and his team that we finally got our keys yesterday and the whole process took 7 weeks!! They were always responsive, friendly, and willing to help with any questions or updates, which made a very big difference during what can sometimes be a stressful experience. Their communication was excellent, and they kept everything moving smoothly between all parties involved. It was clear that they genuinely cared about making the process as straightforward and efficient as possible, and their dedication and professionalism really stood out. I’m very grateful for all the support and would highly recommend their services to anyone looking to buy or sell a property. An excellent experience and very well deserving of a 5-star review. Thank you Owen and team Athertons!

Betul · 15 March 2026

★★★★★ 5/5

Google

We highly recommend Sam and Owen at Athertons in Bournemouth. The standard of service is simply exceptional. Throughout the sale of our retirement flat they were highly responsive, proactive, professional and personable with great attention to detail. Communication is absolutely outstanding. Their honesty and integrity right from valuation to high quality well-considered marketing and their support and dedication throughout the entire process has been truly excellent.

Helen · 1 April 2026

★★★★★ 5/5

Google

Owen was fantastic to work with from start to finish. We were able to find our dream forever home off-market thanks to the brilliant communication between the Poole Athertons (Chris) selling our property and Owen, who knew of a property that perfectly matched the specifications we were looking for. The whole process of finding the right home felt seamless, and it truly felt meant to be! Owen was always available whenever I called and incredibly supportive with any questions I had along the way. I would highly recommend using Athertons for all of your property needs - they are truly amazing. Thank you, Owen.

Leila · 15 November 2025

★★★★★ 5/5

Google

I cannot fault Owen and his team, they were professional, sensitive as the transaction was an emotional one for our family, gave good advice - their local market knowledge was faultless, trustworthy, diligent and above all just genuinely nice humans to deal with. We had every faith in them and cannot fault their service, I would highly recommend them and wish them every success

Lia · 15 March 2026

★★★★★ 5/5

Google

In a slow selling market, Chris and his team got what we needed which was a quick result with the right buyer. Kept in regular contact throughout and always on the end of a line if needed. Would happily recommend.

Tim · 6 September 2025

★★★★★ 5/5

Google

I can't recommend Athertons highly enough. The sale of my property has just completed, Owen and Sam were brilliant. The sale of my listed property was certainly not an easy one and they 'held my hand' the whole way through, always at the end of the phone and constantly in touch with updates. I'm convinced that if it wasn't for them, the sale may have fallen through. They definitely provide the personal service that you get from a small independent agent.

The · 16 October 2024

★★★★★ 5/5

Google

It was a pleasure to deal with Athertons-I dealt with Owen who was extremely helpful and kept me informed of everything happening all along the process

Jacqueline · 15 November 2025

★★★★★ 5/5

Google

I just bought my very first house with Owen, he answered every email and every phone call with patience and kindness. Exceptional service and I would suggest his service to everyone. Thanks Owen!!! Edit- I also want to add that I have contacted Owen after the sale to ask for help on a few items and still get a fantastic service! Would Definitely recommend Owen!

Megan · 25 May 2024

★★★★★ 5/5

Google

We hadn’t moved for 37 years, so we were very nervous selling our property. Owen was absolutely brilliant dealing with our sale and purchase, constant communication updates, always available when needed. Owen is a great asset to Athertons, and Sam also if Owen wasn’t available. 10 out of 10 for Athertons in Winton

Zakiya · 16 October 2024

★★★★★ 5/5

Google

Owen, our main agent, was a great help throughout our purchase. His open and honest communication from the start kept us well-informed and made getting details from the other party very easy. I would happily use Athertons again and recommend them based on my experience.

Geeky · 15 July 2025

★★★★★ 1/5

Google

Unsatisfactory Experience and I'd AVOID! ⭐️ I recently concluded a tenancy with this letting agent, and unfortunately, my experience was far from satisfactory. Here's a breakdown of my concerns: 1. **Poor Service:** The level of service provided was consistently subpar. Timely responses and attention to detail were lacking, making the tenancy more challenging than necessary. 2. **Lack of Proactive Attitude:** I was disappointed by the apparent lack of a proactive attitude. Instead of addressing issues promptly, I found myself having to initiate follow-ups, leading to unnecessary delays. 3. **Common Sense Gap:** Retrieving our deposit became a needlessly prolonged two-week ordeal. The deposit reference was only provided upon explicit request, showcasing a lack of common sense in handling such matters. 4. **Communication Issues:** Communication problems resulted in misunderstandings between us and the landlord. Clear and transparent communication was lacking, causing avoidable stress. 5. **Difficulty in Contact:** Getting in touch with this company was a persistent challenge. The inconsistency in agent availability hindered the resolution of concerns in a timely manner. I hope this review helps future landlords, property owners and tenants. I can confirm that we were informed by our landlord that they changed agents. Now having had firsthand experience dealing with them, it now makes sense. Beware of this agent!

M · 19 November 2023

★★★★★ 5/5

Google

I have dealt with Sam & Nikita on multiple occasions, buying a property through them, selling a property through them and shortly, I am intending on renting out a property through them. I have found them to be professional and knowledgeable, keeping me fully updated throughout the process and answering questions whenever I have had them. They're a great team and I wouldn't hesitate to use them again, or recommend them to people looking for a good, honest estate agent in the Bournemouth area.

Rob · 3 June 2022

★★★★★ 1/5

Google

Wouldn't recommend this estate agency at all. Called on Saturday morning, provided details to view a property, no call, no email, no communication. Clearly not interested in selling properties. Girl on the phone was very dismissive. …

Mimmie · 15 July 2025

★★★★★ 5/5

Google

We recently bought our house with Athertons. The purchase had a couple of hurdles but Sam was very helpful in getting things to come together whilst being very fair and considerate to all parties involved. He was always very responsive and kept on top of the transaction till the very end and afterwards. I would recommend Athertons to anyone looking to purchase or sell their home with the help of a very diligent and committed Estate Agent . Thanks SamPositiveResponsiveness, Quality, Professionalism

Mike · 24 August 2021

★★★★★ 5/5

Google

After recently selling my first house with the help of Sam and his team at Athertons, I honestly could not recommend them enough! Very professional service from start to finish, ensuring I was kept informed at every step of the transaction. Sam also went above and beyond with answering any queries and providing guidance relating to my purchase through a different agent. Would not hesitate to recommend Athertons to anyone, and would certainly use their services again in the future! Thanks again Sam!PositiveResponsiveness, Quality, Professionalism, Value

Josh · 24 August 2021

★★★★★ 5/5

Google

I have never experienced such an amazing service from an estate agent ever. Owen was absolutely fantastic, he always went the extra mile for us and assisted us with purchasing our home. Nothing was ever too much trouble and the communication was incredible. Owen is a credit to Athertons and the industry!

Louis · 24 March 2024

★★★★★ 1/5

Google

"We scheduled an appointment, and the real estate agency wanted to change it. We changed it without any problems, and on the day of the visit, we decided to arrive early to avoid being late. However, the agent did not arrive on time and took more than 40 minutes because he had forgotten the key to the property. I am sure that if we had been the ones to be late, nobody from the agency would have waited for us."

Zé · 18 May 2023

★★★★★ 5/5

Google

Still going through the purchase but Chris has been excellent, answering all my questions promptly and even on weekends (not that I would expect him to reply on then). Couldn’t ask for any more, he’s gone above and beyond👍

Mark · 9 October 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (Adding stars as they are worth it) I cannot recommend Athertons enough! As someone with high expectations, I know I can be a demanding client, I like to be kept informed regularly (probably more often than most), expect things to be handled swiftly and efficiently, and value clear, accurate communication. Athertons not only met these expectations but consistently went above and beyond. From the initial urgent onboarding to market (after we found a property we were keen to purchase) through to navigating the rollercoaster of house viewings and eventual success, Athertons were there every step of the way. They were quick to respond, provided constant feedback from potential buyers, and managed to keep us positive during the inevitable ups and downs of the process. What truly stood out was their personal touch, they talked us off the ledge more than once when impatience set in, and we feared missing out on our next home. Their professionalism combined with empathy made all the difference. The house sold quickly, and we had an incredible number of viewings, all it takes is one! Athertons' use of technology, from their excellent photographer to their apps and WhatsApp communication, made the entire process seamless and efficient. The two-point contact approach ensured we always had someone available to speak to, which really helped keep everything on track. I will 1000% use Athertons again in the future and will wholeheartedly recommend them to friends and family. They made what can often be a stressful experience feel manageable and, at times, even enjoyable. Thank you for everything!

Karina · 14 January 2025

★★★★★ 5/5

Google

Thanks so much to Sam and the team! We were under offer within 2 weeks of marketing and completed within 2 months including the Christmas break.

Louis · 13 February 2025

★★★★★ 5/5

Google

A big thank you to Nikita and Owen for all their hard work in securing me an excellent investment property. They worked tirelessly to negotiate a fair deal for both parties and responded to all queries immediately. Very easy people to do business with and highly efficient with a strong local presence / knowledge.

Chris · 27 September 2023

★★★★★ 5/5

Google

I was really impressed with Athertons from the day they came round to value my home. They are both friendly and professional and the communication is excellent. I particularly loved how they weren’t your typical ‘sales men’ and were very personable. Would 100% recommend them!

Emma · 15 December 2025

★★★★★ 5/5

Google

We recently purchased a house through Sam and his team at Athertons and they were great. The team were always at the end of the phone if needed and were happy to help with any queries. After a few bad experiences with other estate agents, the team were a breath of fresh air. We would recommend them to others and would be happy to sell our properties with them in the future.PositiveProfessionalism

Aimee · 24 August 2021

★★★★★ 5/5

Google

Well done to all at Athertons. We have sold during a depressed market. Despite this and during the prolonged process the team remained honest and kept us fully informed. We would definitely recommend them for your future sale and would use them again ourselves.

Judith · 15 December 2025