Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
1,865 reviews across 2 platforms
689 Wimborne Road, Winton, Bournemouth, BH9 2AT, Bournemouth, Christchurch and Poole, BH9 2AT
Connells's office in Bournemouth, Christchurch and Poole, at 689 Wimborne Road, is rated 2.2 out of 5 across 1,865 reviews on two platforms, including 172 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Connells Winton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
5/5
GoogleThe Lettings team were a fantastic help with finding us new tenants! we would highly recommend Sarah & Megan!
5/5
GoogleAs a first time mover, I was naturally anxious about the moving process but Jessica at Connells Winton ensured I was put at ease and helped me every step of the way. She was very professional, helpful and supportive and I could not be more pleased with the service I received. Definitely recommend to anyone looking to move.PositiveResponsiveness, Professionalism
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
5/5
GoogleChantel came to value my property. She was so helpful and had so much knowledge. Her expertise made me instantly feel confident in Connells. Although I am not ready to sell at the moment, as soon as the time is right I will be in contact. I can’t recommend her enough!
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
5/5
GoogleWe had an excellent experience working with Hettie, her professional and polite approach made the whole process of buying a house seam less stressful and pleasant. We were constantly updated with the progress of the purchase and were given so much support from Hettie and the whole Team, I would highly recommend Connells, well donePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
TrustpilotUNPROFESSIONAL and UNETHICAL
I’m currently renting from them and they’re all about business and could care less about me once they have bond you to a contract. They did not contact me during or after the pandemic. If they can find a loophole to charge fees, delay repairs or evict you when you are the most vulnerable they will try. We just received notice to leave.
1/5
TrustpilotRude and awkward
If I could give this company less than one star I would.Rude awkward surveyor came around and made it painstakingly obvious he was doing to do his best to get my buyers mortgage declined based on a slightly higher than average service charge (it’s a grade listed building with great amenities) ... and succeeded.If anyone from NatWest is reading... chuck these guys ASAP!
1/5
TrustpilotConnells massively undervalued my…
Connells massively undervalued my property. I appealed this with comparables and evidence but they wouldn’t re look at it. I am now looking at taking legal action against them. They can provide no evidence of how they came up with that valuation. Do not have them value your property, I never write reviews good or bad but this company are incompetent.
5/5
TrustpilotHonest state agents
Connells is a very well stablished estate agents... every one knows about that.Obviously, they are a business: they need to sell your house, help you to rent it out, etc., so they are more than willing to do business (a bit pushy sometimes), but overall, the professionalism is top notch, at least in my personal experience, from the sales manager to the mortgage broker and everyone involved.
5/5
GoogleShaznay 10/10 Thankyou so much
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend the team at Connells, Winton Branch. They have all worked to a very high professional standard to the smooth completion of my sale. Hettie provides an excellent standard of service along with Chantel and Josh thoughout the sale process from start to finish. An excellent team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Winton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth, Christchurch and Poole.
