Connells Land and New Homes reviews in Bournemouth, Christchurch and Poole

★★★★★ 5/5

Trustpilot

Connells wolverhampton Jenny Turner mortgage advisor

We were recommended to lady called Jenny Turner at the wolverhampton branch of Connells for mortgage advice, by a friend of ours. We can honestly say this woman is an expert in her field. Within 2 weeks of our meeting we had a morgage offer and a week later our keys to our new home. The process was completely seamless and only having two 1hr appointments. She made sure we came fully prepared to each meeting, to make the process simple and smooth. We just cannot get over how straight forward she made it. Having been through this process before, with weeks of waiting and endless paperwork being posted backwards and forwards, this was a breath of fresh air. This lady is an absolute expert in her field and knowledge of the industry is second to none. She is an absolute asset to Connells. And we will most Deffinatley be going back to her when our two year rate is up. I will most Deffinatley recommending Jenny Turner to my friends. Thank you Jenny xxx

Ellena · 2 November 2016

★★★★★ 1/5

Trustpilot

Looks like I'm not the only one with a poor experience

I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.

Joey123 · 15 October 2025

★★★★★ 1/5

Trustpilot

Connels was asked to value my home…

Connels was asked to value my home after two other valuations VALUED IT AS 6 BEDROOMS. Rics surveyor attended from Connells and de valued it and said two of my bedrooms where not bedroom even tho it was sold as a 6 bed and used as a HMO?DO NOT USE!!!!!

Gabriella · 19 September 2023

★★★★★ 1/5

Trustpilot

Disappointed & Disgusted

We brought our house in 2014 and after 2 years and a complete refurbishment and have spent £45k+ we put our house back on the market with Connells, ( BIG MISTAKE ) we were advised to go out and look for something else as was told ours wouldn't be on the market long, we found another property.After 6 weeks will no viewings at all my mother rang the branch as a mystery shopper just so I could have some feedback, to my horror within the first 30 seconds of the phone call it was all negatives she was told it was a mid terrace it's a semi, it's an ex local authority it's very isolated and has a restriction.After this we have since put in a complaint and have gone through the correct procedure of a 15 day return with no result, we have asked to speak to the area manager Paul Edginton with no reply and today have asked to speak to the regional manager Stephen Shipley again with no reply, my husband spoke to Patricia Judge who then began to bully and laugh at my husband on the phone today with again very unprofessional we are now on week 11 and to date we still have had no viewings.

Lee · 26 July 2016

★★★★★ 5/5

Trustpilot

Quick professional sale and found us our dream house!

For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.

Gareth · 14 February 2016

★★★★★ 5/5

Trustpilot

Valuation of Property

Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler

Patricia · 31 January 2024

★★★★★ 3/5

Trustpilot

Why can agents only talk and not hear ?

Why is it that agents just dont hear what you tell them, went into Connells in Dorchester looking for a property to "do up" as a property developer and advised they had just the property ...... a semi detached house a developer had recently completed, explained we were looking for something before it was refurbished (three times) and had to bluntly say NO to the property, none others to look at - what the agent did not know it we are just about to sell two flats we have completed - they will not be getting the instructions. Guy was pleasant and polite but please open those ears !

Simon · 21 January 2016

★★★★★ 4/5

Trustpilot

A big thank you to Connells harbourne…

A big thank you to Connells harbourne branch who helped me through my sale of my house it went smoothly and updated me all the time and a big thank you to Sasha for being on top of her game very polite and she went through everything with me.good sense of humour and a lovely girl to speak to and again thank you for all your help and good luck keep up your good work

Michael · 31 January 2020

★★★★★ 5/5

Google

I have recently sold my flat through Connells, and I could not recommend them enough. Chantel was the agent I was dealing with. She was very professional, informative, and couldn't have gone out of her way more to help me. Chantel was very good at providing me with updates, and it's very clear that she is passionate about her job.

Jack · 26 October 2022

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time

Monica · 8 August 2026

★★★★★ 1/5

Trustpilot

First time buyers- stay clear

As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit

Lucy · 10 July 2020

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent.

Alice · 23 June 2026

★★★★★ 1/5

Trustpilot

How do they even sell properties?

Tried to book a viewing with Connells and heard nothing back for a week (although they say replies expected within 48hrs). Called up directly and instead booked the viewing over the phone. They then proceeded to add the wrong information for me which I only noticed when I had no confirmation. Called back again, changed the information but in doing so lost me the viewing slot that had to be rebooked to a different date but whilst waiting for the new date the house had multiple viewings and sold quickly.I asked to be contacted on any relevant properties which were listed to which I was refused as I hadn't booked in to meet with their mortgage department. What a scam! I then tried to book a second viewing on a different property which, once again, nobody replied to me. It has since been 3 months with no reply and luckily for me I've now purchased a property with another estate agent. If you're thinking of selling with Connells i'd avoid like the plague because they have no drive to even try to do their jobs.

Megan · 10 August 2024

★★★★★ 1/5

Trustpilot

The worst agent I’ve ever dealt with…

The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.

Steven · 10 August 2024

★★★★★ 5/5

Google

Professional and friendly experience with Connells; thanks to Shaznay for helping me. Would definitely recommend.

Phoebe · 10 October 2023

★★★★★ 5/5

Google

10/10 experience would definitely recommend, and can’t thank Shazney enough she was an amazing help!

Chalie · 10 October 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency.

Mohammed · 14 July 2026

★★★★★ 1/5

Trustpilot

This company should be shut down

This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!

Brent · 26 September 2021

★★★★★ 1/5

Trustpilot

Reported damp couple of times and a…

Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them

Steffan · 6 November 2025

★★★★★ 1/5

Trustpilot

Mutley plain branch

Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!

Eseyas · 27 July 2024

★★★★★ 5/5

Google

I have been trying to buy a property and Alan & Tom couldn’t have provided a better customer journey for me! The viewing process was extremely straightforward and the customer care I received post viewing was great. They introduced me to the home finder service and its helped wonders with my property search.

Archie · 23 April 2024

★★★★★ 5/5

Google

Me and my Partner have recently moved into our first rental property together through the service of Connells. We want to give both Jess and Toni a massive shoutout for being so informative, helpful and responsive throughout the whole process. Renting was completely new to us but Jess and Toni were so thorough and gave exceptional service! Thankyou so much! From Lauren and Lewis x

Lauren · 26 October 2021

★★★★★ 5/5

Google

Connells have been really efficient and helpful throughout in dealing with our sale. Once we had an offer Hettie was brilliant at chasing up the solicitors and keeping the process moving. She is a good communicator and very cheery too! Which is very helpful when dealing with the usual back and forth. Thanks to the whole team.

Layla · 26 October 2022

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN SWINDON

The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.

Ms · 11 July 2024