Northstone Bolton reviews

★★★★★ 5/5

Trustpilot

Exceptional high quality build

Exceptional high quality build , with high security level features Both site and office staff have carried out duties above and beyond , keeping me informed of the process and build from start to finish Can not praise Northstone enough , especially Donna and Jacob Would recommend both the company and the site to everyone

KALDIP · 17 May 2026

★★★★★ 5/5

Trustpilot

First-time buyers highly recommend Northstone

My partner and I moved into our Northstone-built home in early July. As first time buyers, we were anxious about the buying process being challenging to navigate, but the team with whom we were in contact at Northstone were professional, candid and extremely helpful. We reserved our property one month prior to moving in and Northstone were not only clear and timely communicators but accomodating when we had a hiccup with the bank facilitating our mortgage. Since settling in over the summer, we have fallen in love with our first property and any issues - or "snags" as we now understand them to be called - were dealt with swiftly, within a week, after our 7-day check in. My partner and I are very grateful to the Northstone team and if you are on the fence about buying with them, please don't - the friendly team and modern, innovative properties are wonderful.

James · 31 August 2026

★★★★★ 1/5

Trustpilot

Disappointing complaints handling and lack of accountability

My experience with Northstone’s customer service and complaints handling has been extremely disappointing. I have lived at my property for 16 years and have accessed the rear of my home by vehicle throughout that time. During those 16 years, I have never once damaged a wheel or curbed an alloy. During Northstone’s construction works, the temporary positioning of concrete blocks and barriers substantially reduced the available space for vehicles accessing the rear of my property. Whilst attempting to access my driveway, my brand-new car sustained damage to one of its diamond-cut alloy wheels. I reported the incident immediately and provided photographs of the restricted access, photographs of the damage, and dashcam footage showing exactly what happened. I also obtained a quotation from a specialist for the correct CNC diamond-cut refurbishment required to restore the wheel to its original condition. When I raised the issue with a member of the site team immediately after the incident and explained that I had damaged my alloy because there wasn’t enough room to get through, the response I received was, “Not a lot I can do about that, love.” I found this dismissive and unprofessional. Shortly after I raised my concerns, the concrete blocks were repositioned, creating noticeably more space for vehicles to pass. Northstone later advised that this formed part of the ongoing management of the site rather than a response to my complaint. I accept that this is their explanation; however, given the timing, it naturally left me with a different impression. Northstone declined my request for reimbursement, stating that motorists are responsible for assessing whether there is sufficient space to manoeuvre safely and that they had found no evidence that their site operations directly caused the damage. Whilst I appreciate that drivers have responsibilities, I also believe residents should be able to access their own driveways without being placed at an unreasonable risk of damaging their vehicles because of temporary construction arrangements. What disappointed me most was the way my complaint was handled. My initial complaint went unanswered for over a week until I chased it. After I requested a review of the decision, I received a final response confirming that Northstone’s position remained unchanged. Although they stated that they had considered the evidence I provided, I was disappointed that they did not explain why my photographs and dashcam footage did not support my concerns beyond repeating their conclusion. I understand that construction work inevitably causes disruption, and I wasn’t expecting perfection. However, I did expect better communication, a more thorough consideration of the evidence I submitted, and greater accountability for the impact that temporary access arrangements can have on residents. Based on my experience, I cannot recommend Northstone’s customer service or complaints handling.

K · 21 July 2026

★★★★★ 5/5

Trustpilot

We couldn’t be happier with our…

We couldn’t be happier with our Northstone home. It’s so refreshing to have a builder like Northstone enter the new build housing market, bringing a completely different approach compared to many traditional developers. We’re especially glad they’ve come to Lancaster. The quality and design of the homes and the wider site are outstanding, with a stylish, modern feel throughout both the exterior and interior. The whole buying journey was smooth and enjoyable from the start. Donna from the sales team and Jacob the site manager have both been exceptional and made us feel genuinely valued and supported throughout. Even after moving in, the aftercare service has continued to be excellent, and it’s clear they’re still genuinely invested in making sure we’re happy with our home, a bit like proud parents checking we’re settling in properly! Northstone has been a breath of fresh air in the new build market and we honestly can’t recommend them highly enough.

Greg · 17 May 2026

★★★★★ 5/5

Trustpilot

One satisfied customer

The process of buying my new home has been very smooth thanks to the help and advice I have received from members of the team. I am already feeling very much at home and enjoying settling into my new environment. Any minor hitches have been resolved quickly and effectively. Thank you!

Ms · 18 July 2026

★★★★★ 5/5

Trustpilot

I've lived in my Northstone home for a…

I've lived in my Northstone home for a year. There were some small snags at the beginning and they were fixed quickly once reported to the customer care team. On the whole it has been a great experience living here. The bills are low due to energy efficiency, triple glazing etc. And they seem to care about creating a community. The design is definitely better than any new build I've ever seen.

J.Edgar · 5 June 2024

★★★★★ 5/5

Trustpilot

Extremely Happy with my new house

Extremely Happy with my new house. The house is built to a high standard, I have only had a few snags which was sorted very quickly. The Northstone people are very friendly and helpful, can only give them my best recommendations.

Bo · 18 May 2026

★★★★★ 1/5

Trustpilot

Cant believe these people are thinking…

Cant believe these people are thinking of using Barn Lane Golborne as an access to a building site. Your 100 meters from a corner and a school and its absolutely grid locked every day. If you are reading this you need to come and look before you do anything. Absolutely terrible what your thinking of doing impossible for trucks to go down there. If your thinking of using these id think again as their planning isnt very good and im sure this will be objected TERRIBLE PLANNING AVOID AT ALL COSTS

Christine · 3 November 2024

★★★★★ 5/5

Trustpilot

An amazing development

An amazing development , with well built houses . Would recommend this site to all

Ravinder · 17 May 2026

★★★★★ 1/5

Trustpilot

FAKEEEEEE!! No options for return

FAKEEEEEE!!! Dont buy! They dont offer return options either and will ignore your emails!

Kamila · 18 May 2026

★★★★★ 1/5

Trustpilot

This company are trying to build a…

This company are trying to build a Housing Development off barn lane golborne. Nothing against housing developments but why are you trying to use access just down from a bend and a SCHOOL. This road is gridlocked most week days and the access your looking at is not wide enough other developers have tried. You wouldnt get a fire engine down there in the event of a fire so why you continue to try and use this access is not professional at all. You need to review what your trying to do and we will be opposing this We will be downloading a video as proof as you have no idea of the traffic on this road.

Home · 5 December 2024

★★★★★ 1/5

Google

Had the most rudest experience ever me and my partner had turned up to look at the show home (because we were looking for our second home) at 3pm because the website said they were open till 4pm and the salesman was complaining that he’d been there since 9am and acting like we’d personally made him come in at that time and was owed 2 hours so he was going home to which he then had a go at my partner for daring to just drop in (which the website says you can do) Safe to say just from that experience we’ve been put off buying a house from Northstone completely just from that one interaction

Jonathan · 27 March 2024

★★★★★ 3/5

Google

UPDATE - Received a response to our complaint from the Sales Director. My partner and I are very happy with the resulting conversation and follow-up site visits. Moving the rating up to 3-stars solely due to the disappointing start., , Our experience with Graeme, the sales representative for the Airie development, was truly disappointing. On Saturday, we arrived at 3 pm and were taken aback when he abruptly closed the office, attributing it to owed hours from his early 9 am start, which involved helping someone move in. During our interaction, he appeared visibly frustrated and directed his anger towards us, two potential customers seeking a new home. This frustration surfaced when I pointed out the website, which prominently states a 4 pm closing time, suggesting that it might be worth updating. Graeme suggested that we "should've made an appointment" and that "you can't just turn up." However, Northstone's website explicitly encourages visitors to "Book a visit to see our beautiful show homes in person or simply call in.". This information is placed prominently under a header that says "We’d love to welcome you for a brew!". Right from the beginning, Graeme's demeanour was dismissive. It's important to note that his early start was not our fault, and it was disappointing that he chose to take this out on prospective customers. We were unable to view any show homes, and as a result of Graeme's behaviour, Northstone has now found a place on our "avoid" list. Just for clarity, we were not first-time buyers; we previously purchased from a large volume builder 3-4 years ago. We were exploring whether a smaller builder would provide a more personal experience and better-quality construction. We have already emailed a formal complaint to Northstone (I did this from the visitor parking bay out of sheer frustration) and are eagerly awaiting their response.

David · 27 March 2024

★★★★★ 1/5

Trustpilot

Avoid

Shocking developers! At a glance you have a perfect home. T hey promise you it’s a top quality home with all the mod cons real wood floors top appliances and also comes with EV charger. We thought this is for us and with an EV charger it sealed the deal. Well….. Moved in dec 22 and nothing but problems that no one seems to want to fix! Full of faculae promises but no actions. External door handles keep coming off in our hands, back door is that stiff to pull the handle to lock it you have to literally hang off it to close. The wood floor!!! Erm vinyl panels that lift all the time. No wood in sight. The move in day opened the door and the house was dirty and dusty, they had only hoovered upstairs carpet but skirting boards and sides are dusty. floor glue literally all over the vinyl panels upstairs and down. Green fluid on doors and skirting boards, some doors cut 3” from the floors you can get your whole hand underneath. No EV charger for 7 months but only because I was complaining constantly as we have an electric vehicle. The heating was connected wrong the upstairs controlled downstairs and vice verser. Appliances x3 either don’t work or not working properly. Everything seems rushed and botched and the builders don’t seem to care they book a day and time to come then on the day make some excuse not to come or just don’t turn up. The amount of days I have taken off work is ridiculous. The money we pay for this property is really high so I expected everything to be working and what I signed for. I would seriously think twice before buying/renting a property that had been built by northstone.

Jl · 26 June 2023

★★★★★ 1/5

Trustpilot

Non-responsible Developer

For two years, there has been a decline in the quality of customer service. Numerous tickets, even those on the inspection list, have been closed without the consent of the owner. Service representatives occasionally visit, but subsequently discontinue contact without resolving the issues. Currently, homeowners are instructed to contact suppliers directly to claim their warranties. I am tired of chasing and monitoring whether my tickets being close suddenly by the company.

Max · 22 December 2023

★★★★★ 1/5

Trustpilot

Development in golborne is a logistic…

Development in golborne is a logistic nightmare ie- barn lane vehicles alway doubled parked cant get a transit van down most of the time never mind large delivery trucks another street close by turton street schools no accses at all god help if theres a fire ,,fire engine would never got there.

Kenzone · 7 November 2024

★★★★★ 5/5

Trustpilot

Amazing house we love our new home

Gil · 5 June 2024

★★★★★ 1/5

Trustpilot

Lunatic drivers who blindly pull out in…

Lunatic drivers who blindly pull out in front of you and then give you the middle finger. Very unprofessional

Ryan · 18 May 2023

★★★★★ 1/5

Trustpilot

Move in near a year many thing not yet…

Move in near a year many thing not yet fix many thing dont want to fix always said it is normal

Mo · 1 February 2023

★★★★★ 5/5

Google

Excellent help......

Paul · 28 March 2023

★★★★★ 5/5

Google

Okay

Marcin · 28 October 2024

★★★★★ 5/5

Google

Rating only, no written review.

Tessy · 29 August 2024

★★★★★ 5/5

Google

Rating only, no written review.

Salma · 27 March 2024

★★★★★ 5/5

Google

Rating only, no written review.

Mehak · 27 March 2024