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Paul Carr Sutton Coldfield reviews

3.6

★★★★★ Good

30 reviews across 1 platform

2 Boldmere Road, Boldmere B73 5TD

Paul Carr's Boldmere office at 2 Boldmere Road is rated 3.6 out of 5 across 30 reviews on 1 platform, including 30 Google reviews rated 3.6. Checked 9 October 2026.

3.6 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Boldmere office, from every platform, shown as written. First names only.

5/5

Google

Visited this branch as we’re hoping to relocate to the area this summer and I wanted to see what we could get for our budget. The whole team were very helpful and enthusiastic, especially the branch manager who you could tell had a wealth of experience, and really made me feel more comfortable. This is a big move for my family and we’re looking forward to viewing properties with Ian and the team soon.

Julie · 24 March 2026

Agent replied · 14 April 2026

Good afternoon, it is so pleasing to receive such an acknowledgement, the team are very focused in helping clients secure their next home and by engaging and spending time finding that special property. I wish you well in your onward journey, if we can help your further please do let us know, in the meantime we will continue to search and contact you with suitable properties.

5/5

Google

Selling my house was quite a daunting prospect as I'd lived there for over 40 years. I found Paul Carr estate agents very approachable and all the staff very helpful particularly Lizzie Mcgovern and Chris Eaton who both kept me updated with the sale progress and advised what to expect next. The sale went through very smoothly and if I move again I will be happy to go with Paul Carr again.

Patricia · 14 June 2025

Agent replied · 14 April 2026

Lizzie and Chris are delighted with your kind response, as much valued team members they are the very appreciative of your kind words.

5/5

Google

Boldmere office have handled selling my late fathers house which completed today. Used 2 previous Estate agents who were awful and we wasted time going with them. Wish I hadve used Paul Carr from the beginning. The various people who dealt with us. Kevin, Sebastian and Samantha were brilliant. Would use again for sure! Thankyou to all the guys at Boldmere.

Michelle · 14 August 2025

Agent replied · 14 April 2026

Your kind words are gratefully received, it is always delightful to have a response to our efforts and I thank you for the time taken to post your appreciation.

5/5

Google

Amazing support recently with finding my daughters first property . We weren’t able to attend viewings with my daughter but Lizzie was super and stepped up to assist and support her !!

Michelle · 14 June 2025

Agent replied · 14 April 2026

Thank you, it is very appreciated.

5/5

Google

Great team and service. Victoria and the team have been very helpful throughout the process of selling, very organised and efficient. Highly recommend.

Daniel · 14 August 2025

Agent replied · 14 April 2026

Thank you for your review, it is much appreciated, I will share your comments with the team.

1/5

Google

Made several enquiries about properties over the past few weeks, did not hear back. Also made a recent enquiry, called several times, with no response. Finally got through to somebody who was very rude and sighed a few times during the conversation. Was just told to “wait as per the email”- when in fact the email states to call if not heard within 24 hours. So “as per the email”- I did JUST THAT. Some customer service refresher training is needed!

Chip · 14 April 2022

Agent replied · 7 June 2023

We are sorry to read that you felt that the service provided to you, did not meet our usual high standards. Please contact John Daniels, the Branch Manager at our Sutton Coldfield branch on 0121 321 3003, so that the matter can be investigated further and he can provide any assistance to you.

5/5

Google

Looked after us through the whole process. Some of the other estate agents will value your property higher just to get you to sign up with them. John came and gave an honest appraisal as to the real value of the property.

Puneet · 14 March 2026

Agent replied · 14 April 2026

Good afternoon, thank you for your kind comment, the team here at the Boldmere office always aim to reflect the highest level of service and it is always of great reward when clients go to the time and effort to place their gratitude on record. I hope you property journey continues to bring you great happiness. Kind Regards

5/5

Google

We had an excellent experience as buyers buying a property marketed by Paul Carr's Boldmere Office. This was all because of Tori (Victoria) Smith. She was just so ON IT! It felt like she knew what the solicitors were doing before they did. She built a great rapport with us and the sellers and responded instantly to emails. It's lovely to have someone so clearly passionate about their job. For us this a very easy and stress-free process. Highly recommended.

Tom · 14 February 2025

Agent replied · 14 April 2026

Thank you, Tori is a very focused member of staff and is very much a valued part of the Paul Carr family.

5/5

Google

The professionalism, care and standards of the Boldmere branch of Paul Carr have been much appreciated from start to finish of the selling process. A special mention of Sebastian who is a brilliant ambassador for the company and credit to it. With empathy for seller and buyer alike, a great listener. Keep up the great work and thank you.

Dan · 14 August 2025

Agent replied · 14 April 2026

#Team Boldmere and Sebastian were delighted with your kind words, the team work very hard at providing the best customer experience for our clients and it is always pleasing to receive an accolalde.

1/5

Google

I have made multiple inquiries about the same property, and despite filling out the passport to view form more than five times, the agency keeps sending the same email requesting it again. After filing a complaint via email, I received a callback asking me to refill the form, but there has been no further communication since then. They have not been replying to my emails either. This has been the worst service I have ever experienced, and I am extremely disappointed.

Chathuri · 2 May 2024

Agent replied · 24 August 2024

Thank you for your review. This review is directed to lettings which is managed by John Shepherd Lettings. Please direct your concerns to John Shepherd Lettings rather than Paul Carr Estate Agents. Thank you

5/5

Google

I would like to Say a huge thank you to Carol Barns from Paul Carr Boldmere branch for going above and beyond of her duties to help us push fir completion of the sale of our house. Carol called to inform us of updates through out the process and she really did chase our buyers solicitor on a daily / weekly bases she managed to get things moving in the nick of time before our mortgage agreement expires and with the interest rates on the ruse the deal would have fell through with our buyer being in Spain made even more difficult to contact but Carol really did push and finally manged to get the deal across the line. Thank-you so much Carol 10/10 offered a fantastic service really appreciate what you done for us and now we can finally move into our new home Best of Luck Ricky

Ricky · 14 April 2022

5/5

Google

Brilliant team, work tirelessly. Would give them 10 stars if I could.

J · 14 March 2026

Agent replied · 14 April 2026

Good afternoon and thank you for your kind comments, the team here at Boldmere office always endeavour to always offer a first class service to our clients, I will happily report your review to them, may I wish you all the best for your onward journey in your new home.

1/5

Google

I’ve applied for more properties online and called them just to tell me they’re fully booked.After few days i applied for same properties but with a british name and guess what all properties are available.I felt like I not was the right tenant because of my name.

C · 2 May 2024

Agent replied · 24 August 2024

1/5

Google

Just spoken to a lady at their office in Boldmere. Definitely needs training as she knew very little on the properties which were on the market. Firstly gave me incorrect prices and limited information about the property. In particular if the property was a, Leasehold, service charge etc. Definitely did not go the extra mile and put me off in even viewing the property

Jasbinder · 4 September 2024

5/5

Google

Purchased a house with this branch, Emily was our main contact and was happy to show us around the property, very helpful and knowledgeable of the local area, a great buying experience with this branch.

Myla · 3 May 2023

5/5

Google

Fantastic experience Polite, efficient and always got back to us even if it was at the end of the day with an update Thank you Tina, Carol and the whole team

Mr · 3 May 2023

1/5

Google

Made a couple of enquires for viewing properties to let as I am actively looking for a new property. Had to fill the same form out twice and have had zero response. Been 2 weeks, poor service.

Daniel · 3 May 2023

Agent replied · 7 June 2023

Thank you for your review. The rental properties that you enquired on viewing were fully booked for viewings already and you were requested to complete an online form which indicates which property you would like to register your interest in. This then enables us to add you to the viewing waiting list for the relevant properties. We also advised you via email that unfortunately, due to the volume of enquiries we receive each day, we can only contact you if a viewing slot becomes available. If we can assist any further, please contact us.

5/5

Google

We’ve used Paul Carr Boldmere a few times now they’re aways helpful and efficient and all transactions smooth 😃 …

Soraya · 2 May 2024

Agent replied · 24 August 2024

Many thanks for your review Soraya. We are pleased to be able to provide you with 'our every step of the way' service.

5/5

Google

The team at Paul Carr in Boldmere were helpful, supportive, and hard-working throughout the long process of selling our house and purchasing our new one.

Ameeta · 14 April 2022

5/5

Google

John Daniel the manager of Boldmere office gave us well informed advice on selling. A sale was agreed quickly and completed without a hitch. Everyone at the office was helpful and professional.

Paul · 14 April 2022

Agent replied · 7 June 2023

Thankyou for choosing the Boldmere Team to sell such an attractive and pleasant property, it was our pleasure to work with such pleasant and amenable vendors.

1/5

Google

I’ve applied for more properties online and called them just to tell me they’re fully booked.After few days i applied for same properties but with a british name and guess what all properties are available for renting.I felt like I not was the right tenant because of my name.

N · 8 May 2023

1/5

Google

Not sure how they are selling houses, been calling for nearly a week no one is answering the phones.

Gee · 2 May 2024

1/5

Google

I made an enquiry 4 days ago. Still waiting for them to get back to me. Disappointed in service.

Jennie · 14 April 2021

1/5

Google

Still awaiting a reply for a viewing I enquired about 3 weeks ago

Sharon · 14 April 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Paul Carr Sutton Coldfield

How many reviews does Paul Carr Sutton Coldfield have?

Paul Carr's Boldmere office has 30 reviews across 1 platform: 30 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Paul Carr Sutton Coldfield's rating?

Paul Carr Sutton Coldfield is rated 3.6 out of 5 across all 30 reviews, and 3.6 out of 5 on Google from 30 reviews, checked 9 October 2026.

Where is Paul Carr's Boldmere office?

Paul Carr Sutton Coldfield, 2 Boldmere Road, Boldmere B73 5TD.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.