Connells reviews

★★★★★ 1/5

Google

The Worst Experience Ever, Stay Away from Connells! This has been by far the worst experience I’ve ever had with any company. Connells has absolutely no management or proper customer service. They asked for money in advance, and when I requested a refund, I was completely ignored for nearly three months. After calling and following up dozens of times, they finally opened a complaint, only to tell me to wait another eight weeks! It’s unbelievable how careless and unprofessional they are. Connells is a fraudulent and disorganized company that clearly doesn’t care about its customers. There is no communication, no follow-up, and no accountability whatsoever. I strongly advise everyone to stay away from Connells. Save yourself the stress, frustration, and wasted time, they are not worth it.

Ahmed · 26 November 2025

★★★★★ 1/5

Google

Recently went to Connells Bletchley as a property I wanted to view was with them. I had to go through their Mortage advisor (Andrew) to get a viewing! Everything seemed to be going smoothly until another property popped up. This was also with another estate agent. Connells claimed it was already sold and would not submit an offer for me and my wife. I made a viewing with the other estate agent and viewed the property and was able to submit an offer which was accepted. I was told by Andrew from Connells not to be disheartened by him refusing to submit our offer even thought the house was not officially sold until the exchange of contracts. (By law all offers should be sent to the seller). I found this extremely patronizing! After watching an programme about Connells on panorama everything seems to be true! I asked Andrew why was my offer not submitted and why I wasn’t getting any newsletters about any other properties. I got no response to my email. He basically told me to move on. Overall it’s been a very poor service. £799 pounds to use their Mortage advisor which they claim is a is a lifetime’s service, but other Mortage advisors are free! They want everything in house! Confused to what people are actually paying for! I guess we weren’t a hot buyer!

Aaron · 28 July 2025

★★★★★ 5/5

Google

Harry Benton was my mortgage advisor from the Bletchley branch, he was amazing from start to finish, quick responses, very professional but also very warm, approachable and conscientious. He always replied quickly to emails and took zoom calls and meetings on many occasions to fit around my availability even if it ment him having to stay at work a lot later. I would definately 100% recommend Harry if you want a mortgage, he got us more than I expected to borrow and at a great rate, he was very clear and concise. We are now in our forever home largely down to His great work...thank you Harry!!!

Graham · 15 April 2026

★★★★★ 1/5

Google

Extremely disappointing experience. The branch manager was completely unresponsive and incompetent throughout the process. We repeatedly had to chase for updates, while our solicitors were left waiting for weeks with no response. Communication was nonexistent, and the seller was allowed to take advantage of the situation. The branch manager showed no initiative or support to move the transaction forward. Because of this lack of professionalism, transparency, and accountability, we lost all trust in both the seller and the agent and had no choice but to withdraw from the purchase. I would strongly caution anyone considering working with this branch.

Nabil · 16 March 2026

★★★★★ 1/5

Google

Buyers & Sellers Beware! Slow! Slow! Slow! Great expectations will be set but the reality is very different. The sale of our one-bed flat to a first-time buyer has fallen through after waiting over 6 months. We were promised a quick sale?!? Not possible with Connell's. It was quick to get buyer but that was the only thing. It took 9 weeks for the mortgage 'specialist' to arrange a mortgage for the buyer that they could have arranged themselves on-line in 2 weeks and at less cost. It took 6 months for the solicitor recommended to the buyer (Connell's Home Conveyancing!) to not complete the sale - buyer gave up! Good Luck if you use Connell's - you'll need it and a lot of patience!

Aaron · 26 November 2025

★★★★★ 5/5

Google

This review is for the MA at this branch. When we bought our first house, 6 years ago, we dealt with Ali, and he left in the meantime. We were then assigned to Andy - for which we're so grateful and cannot thank him enough for all the help. …

Silvia · 16 April 2025

★★★★★ 5/5

Google

Luke at the Bletchley branch has been super helpful and done everything he said he would. I'm extremely happy with the service I received and the professionalism and knowledge he shared. I would highly recommend. The house sale went through smoothly from the very start to the completion date. I'm over the moon. If I could give 6 stars I would.

Nick · 19 March 2026

★★★★★ 5/5

Google

Thank you to the Connells Bletchley team for all your help and support during our recent move. Special mention to Daniel who was always at the end of the phone with help and suggestions and arranged many visits to the property! He was especially supportive and positive through the many ‘bumps’ we had along the way. We couldn’t have done this without all of you and absolutely love our new home, thank you

Lynn · 17 October 2023

★★★★★ 5/5

Google

We were on a pretty tight time frame and met Olivia through an initial viewing. When that viewing didn’t work out, she kept my details, contacted me a few days later and let us be the first to view a newly available property which was everything we wanted! She got our information over to the landlord very quickly and was quick and clear with communication and information! Thanks so much Olivia 😊

Jodie · 17 October 2023

★★★★★ 5/5

Google

I would like to extend my heartfelt thanks to Natalie and Olivia at Connells Letting Agent for their exceptional service and support over the past two years. These two outstanding professionals have consistently gone above and beyond to …

Kojo · 16 April 2025

★★★★★ 5/5

Google

Connells Bletchley is a very well run branch by Noor Pal and his team. Noor and his team provided excellent service from buying a property through to letting out the property. Everyone in the team has been very professional, polite and responsive. The team went above and beyond to ensure smooth process throughout from the point of property viewing to letting. Property let by Natalie Mallard and Olivia Carter within few days, Mortgage offer arranged by Andy Goodhand incredibly received within couple of days from the application. Special thanks to Noor Pal, Natalie Mallard, Olivia Carter, Andy Goodhand, Lincoln Bedeau and Daniel Hillyard. Our sincere thanks to the whole team at Connells Bletchley.

N · 14 June 2022

★★★★★ 5/5

Google

Brilliant experience buying my first property. Derek and Henry were always on hand for any questions I had and made the process as smooth as possible!

Scott · 6 April 2025

★★★★★ 1/5

Google

Put in an offer some time ago, been waiting all this time to hear back just to find out they have sold it (not through them as they haven’t bothered to reply). Avoid

Milli · 16 February 2026

★★★★★ 1/5

Google

Lettings team a waste of time emailed and called numerous times over the course of a week to try and arrange a viewing of a property never responded spoke to someone in the sales team who assured me they would get the to call back i'll not bother trying to use them again

Dave · 29 July 2025

★★★★★ 5/5

Google

I stayed in the property for more than 4.5 years, the landlady is the best and was very supportive and helpful always. Icing on the cake is the support from Connells team, everyone right from the person (Natalie) who showed us the property to the one who is the property manager Kathleen Milne/ Roberta Lewthwaite, every one is exceptional with their service. Special Thanks to Kath as she was Single contact for many years and was always prompt to emails and get the issues resolved. Checking out of the property was also so smooth, everyone supported in all aspects. My heartfelt thanks to the entire team for our smooth stay in the property.

Suresh · 14 June 2023

★★★★★ 4/5

Google

Olivia and Natalie were amazing in their approach and proactiveness to get my property let out asap. Understood my needs and were excellent throughout the process. Will definitely use their services again.

Himansu · 26 April 2024

★★★★★ 5/5

Google

Excellent support throughout the whole process of buying my first house. Big thanks to Andy, Nicola and Daniel!

Yurii · 28 October 2024

★★★★★ 5/5

Google

We would like to personally thank Kathleen Milne who is the property manager at 188 Queensway Bletchley who managed to recover a substantial rental arrears which had developed during COVID-19 crisis and get the account up to date by making a huge effort at a time when many tenants had simply stopped paying rent. Kathleen has continued to keep the account up to date with a tenant who only pays when personally requested without her we simply would not be receiving the monthly payment. We have been using Connells for many years now and they have always been very good at sorting out maintenance and legal compliance issues very quickly thanks to the efforts and the excellent management of Kathleen. Thanks very much for your support Kathleen! 🥳PositiveResponsiveness, Quality, Professionalism

Robin · 14 June 2022

★★★★★ 5/5

Google

Many Thanks to Connells letting Agency in Bletchley, staff have been incredible, so helpful, and positive. Going through all the process was easy, ladies, made us feel at ease, always keeping us up to date with any progress. Massive shout out to Olivia & Natalie for answering & explaining for all questions we had. they have been so helpful with every little or big thing we needed. Quick responses on all enquires we had. Nothing but a pleasant experience :)

Dana · 14 June 2022

★★★★★ 5/5

Google

Whilst we had issues, lack of communication from the previous Branch Manager being the biggest one just left and moved to another branch without saying anything. Daniel however from the off was great! If it wasn't for him stepping in where I needed him to this could have gone a lot differently, his responses were rapid regardless of it being an email or phone call to keep me updated or to check something, he took on far more of the house buying process with myself than was required of him, he is a massive asset to your company and of all the estate agents that I went and looked at properties with he was the most knowledgeable, genuine and down to earth person that I had contact with. Thank you again for your work on this Daniel I know I'm not the most easy-going of people when things don't go to plan, but you helped ease the stress where possible.

Billy · 17 October 2023

★★★★★ 1/5

Google

Terrible customer service and gross negligence in dealing with our remortgage - just a series of unfortunate events that led to a failure to secure our remortgage in time, causing us to move onto the variable rate for 3 months (£2413 p/m) …

Daniel · 16 April 2025

★★★★★ 5/5

Google

Tau Vinh Phong is a young mortgage adviser with a cool head and vast experience. He is very supportive, encouraging and analytical. Tau for me is an example of a good broker anyone wanting to buy or remortgage their property could which to speak with. He handles our case with high level of professionalism, providing regular updates to us and chasing things for us where needed. I highly recommend this young man to anyone out there who wants to remortgage or buy property.

Babs · 14 June 2020

★★★★★ 1/5

Google

I had an absolutely horrendous experience with Connells when remortgaging my property when our fixed term came to an end. The mortgage advisor, AG, was grossly negligent, embarrassingly incompetent, dishonest and, despite having 6 months to …

Kirsty · 16 April 2025

★★★★★ 5/5

Google

I have rented with Connells Bletchley since April 2022 and it has been a good experience especially having Olivia as first contact. Olivia is super amazing and she goes out of her way to see that customers get what they want and are happy. Great job to Connells Bletchley, Olivia and her team!!!

Ifeoma · 14 June 2023