Trusted Agent profile · Blandford Forum
★★★★★
69 reviews across 1 platform
4 Salisbury Street, Blandford Forum, DT11 7AR
Vivien Horder's office in Blandford Forum, at 4 Salisbury Street, is rated 4.9 out of 5 across 69 reviews on 1 platform, including 69 Google reviews rated 4.9.
Every review we hold for the Blandford Forum office, from every platform, shown as written. First names only.
5/5
GoogleI can't even begin to say how amazing the team at Vivien Horder are. From tirelessly searching for the perfect property for us, to overseeing and supporting us through what has been an incredibly stressful experience (due to incompetent solicitors), the team have been amazing. I honestly don't think we could got through this without their incredible hard work, and I'm sure our lovely seller feels the same way. Thank you everyone, especially Joe, for all that you have done for us.
5/5
GoogleOriginal review below. Follow up review David from Vivien Horder followed up my previous review and based on his efforts to make amends we took the offer for a follow up valuation. The cause of the issue was explained and David was knowledgable and personable. Both my wife and I were impressed by the service and would have every confidence in using Vivien Horder for our property listing. Very disappointing service. Booked a valuation and the agent never showed up. We called the office after waiting 15 minutes past appointment time. The office said the agent (Luke) should be with us or at least on his way as it’s on his calendar. We were then be called shortly after by Luke who explained it was not on his calendar so he had not been reminded to attend. Appreciate issues can occur but the differing story from office to agent is suspicious and then no effort to attend on the same day after keeping us waiting was more disappointment.
Dear Mr & Mrs Davis Thank you Mrs Davis for taking my call Re the missed appointment on Saturday 16th August and please accept my sincere apologies. After reviewing the matter, we discovered that the booking had been entered in my Sister’s diary column who looks after property rentals from the 1st floor of the office. Sue shares the same software as us. Myself, Joe and Luke default our diary to hide her appointments. Occasionally we do open her diary if we field a call from a client on her behalf. Inadvertently, the appointment was inserted in Sue’s column and so when Luke came in on Saturday, it wasn’t showing in his diary and as a result got missed. As Luke was already at another appointment, If it was bought to my attention on the day, I would have happily covered it, albeit a little late. For this I again apologise. To prevent this from happening again, we’ve updated our internal processes to include our booking procedures to avoid similar issues in the future. We do understand how important your time is and regret any inconvenience this caused you. If you’re open to it, I’d be happy to reschedule the valuation at a time that suits you best. Regards, David Horder.
5/5
GoogleThe service we received from Horders was absolutely excellent from viewing the property until completion. All of the staff were so kind and helpful. Special thanks to Luke, as he dealt with our purchase. He couldn't have been more helpful. If he wasn't sure about anything we asked, he contacted the relevant person and called us back with the information. I would definitely use Vivien Horders again.
Hi Mr Cook Thank you so much for your review & kind words. We hope you enjoy your new home.
5/5
GoogleWe had a really positive experience buying our first home through this estate agent. From start to finish, they were incredibly helpful, friendly and informative. As first-time buyers, there were lots of things we weren’t familiar with, but they always kept us in the loop and made sure we knew what was happening throughout the process. Whenever we had a question or needed anything, they were very quick to get back to us, which was really reassuring. Communication was excellent throughout, and we always felt well informed and supported. They helped make what could have been quite a stressful experience feel much easier and more straightforward. We’re really grateful for all their help and would happily recommend them to anyone looking to buy or sell a property. Thank you for helping us through such an important milestone.
5/5
GoogleWorking with Joe made buying our home a genuinely stress-free experience. He was professional throughout, always available to answer questions, and regularly checked in to make sure everything was on track. Couldn’t recommend him more highly.
5/5
GoogleWe instructed Joe Moore at Vivien Horder last year and have been beyond impressed with him as an individual and with the firm generally. Joe was so supportive and gave such sound advice on the market and how best to proceed as well as how to navigate the various stages. Having dealt with many estate agents over the years Joe stands out as going above and beyond. For all these reasons I wouldn't hesitate to recommend Joe and Vivien Horder.
5/5
GoogleFantastic service from Horders. All the staff were professional and proactive, making the whole process much less stressful. Extra big thank you to Joe.
5/5
GoogleI can’t thank Vivian Horder enough for how they managed our house sale. From start to finish they were professional, courteous, honest and friendly. The house we were buying had quite a few conveyancing complications but Luke @ Vivian Horder went well over and above what he needed to, in order to support us and help progress the transaction. Most importantly, there was a time that I was very upset and Luke acted with such integrity and support it was like speaking with a friend. The majority of us don’t associate “estate agents” with honesty, integrity and friendliness but all the staff at Vivian Horder embody these attributes. Thank you all for all you’ve done and in helping us sell our beautiful first home to move to a larger family home. We are truly grateful for the effort you’ve put in. I wouldn’t hesitate to recommend them to anybody..
5/5
GoogleOur experience with Vivien Horder was nothing short of excellent. While it’s easy to write a glowing review after the keys are finally in hand, we would have shared the same positive feedback throughout the entire process. Although we met a few members of the team, we primarily worked with Joe Moore, and his communication was amazing. He was solution-focused, professional, and personable, which made the whole experience much smoother. We chose Vivien Horder to sell our property and ended up buying through them as well. Looking back, we're so glad it worked out that way. Without their expertise and support, we might still be in the process of selling and buying now. They ensured our solicitors stayed on track by keeping things moving forward. Even during one of their busiest periods, we felt prioritised. We highly recommend Vivien Horder.
5/5
GoogleA first class service. If you are looking for a reliable, friendly and effective way of selling your house, I would highly recommend this agent. Unlike others, there was no over-promising sales pitch, communication was great throughout and everyone went above and beyond to ensure a successful sale was achieved. Thank you Team Horder!
Thank you for your kind words, it was a pleasure dealing with you and we wish you all the best in the future.
5/5
GoogleI had been trying to get back onto the market for many years and when I eventually found the right house (and all the planets aligned) Luke (and the team) were very helpful. I found the bigger high street agents very pushy (and they had priority customers who had mortgages with them) so to use VH you get that honest family run customer care. Totally recommended.
Hi Ed, Thank you so much for your kind word. We hope you enjoy your new home.
5/5
GoogleI can highly recommend Vivien Horders, a local run, family business. From start to finish they gave me first class excellent care and guidance in a very professional way whilst remaining down to earth and friendly. Luke especially, worked tirelessly for me, chasing where necessary and keeping me well informed at all times. The whole team are great I cannot thank you enough.
Hi Sue Thank you so much for your review! We hope you enjoy your new home.
5/5
GoogleA wonderful team of diligent professionals. If it wasn't for their hard work and determination our sale would have fallen through. Thank you so very much all of you. Legends, everyone of you.
5/5
GoogleJoe at Vivien Horders was the agent on our purchase. He was extremely helpful throughout the whole process (it was a long and drawn out chain with various hiccups) but he was always on hand and quick to reply to emails / calls and chase the chain etc. Great service. Thank you so much !
5/5
GoogleWe would like to thank you for this support and for the amazing house you helped us get, thank you also Joe for the amazing presentation of the house. 🏠 🙏😊 …
5/5
GoogleWe recently sold through Vivien Horders and couldn’t praise them (especially Joe) highly enough. The level of service was at times above and beyond. A friendly and honest family run business. Totally recommend. Thanks again. Aly and katya
5/5
GoogleWe were extremely happy with the service we received from all of the team at Vivien Horder Estate Agents. We accepted an offer on our house within days of it being listed at a price we were very happy with. We were able to reach someone from the team very easily at any time, even outside of office hours and the whole process of selling our house and buying our new one (also through Vivien Horder) was very straightforward and stress free. I would thoroughly recommend Vivien Horder if you are looking for an estate agent in Dorset.
5/5
GoogleSuch a professional, friendly and attentive team. Their unrivalled local history, experience and knowledge is superb. The whole process of selling my property from the first meeting with David to the the eventual sale was handled so well. Strongly recommended!
5/5
GoogleHighly recommend - selling or buying. Start to finish. Thank you to Dave, Luke and the team.
5/5
GoogleJust wanted to thank the team at Vivien Horder for all their help with our recent purchase. Thank you Tom so much for securing the purchase of our beautiful new home and a special mention in regards of Luke who has been always so lovely to deal with, nothing was ever too much trouble for him, a really professional young man and a pleasure to talk to.
5/5
GoogleLuke at Vivien Horder has been a great agent in helping me and my partner purchase our first property. Luke was accommodating with numerous appointments and made us feel at ease.
5/5
GoogleJoe provided an excellent and friendly service on the sale of my parents' bungalow, and went the extra mile to advise on clearance arrangements and other bits and pieces, that made the whole process much easier than expected. I can highly recommend Vivien Horder.
5/5
GoogleExcellent service and support throughout our house buying process. Highly recommended
Hi Jason Thank you for your review. We hope you enjoy your new home.
5/5
GoogleVivien Horder Estate Agents have been fantastic from start to finish. Helpful, friendly, professional and efficient, they advised me and guided me through the house sale. Special mention for David and for Joe who helped smooth the way! Highly recommended.
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