Trusted Agent profile · Bishop's Waltham
★★★★★
1,367 reviews across 2 platforms
2 Field Close, Bishops Waltham, Southampton, Bishop's Waltham, SO32 1TG
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Bishop's Waltham, at 2 Field Close, is rated 4.0 out of 5 across 1,367 reviews on two platforms, including 4 Google reviews rated 1.0.
Every review we hold for the Bishop's Waltham office, from every platform, shown as written. First names only.
1/5
TrustpilotCrap Nicholson
Awful, awful company. To say I regret moving to Kegworth Gate is an understatement.
Good afternoon Jake, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotWe are in the process of purchasing our…
We are in the process of purchasing our new home with Crest Nicholson at Dalton Gardens Huddersfield, and everyone we have met so far from the Sales office Kate and Ruth to the foreman and builders have been so kind and accommodating, taking us step by step and helping us with any queries or problems and we couldn’t ask for any more of them and we just can’t wait to be able to settle in and enjoy our new journey that they have helped us with.
Good morning Lynn, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with the team at Dalton Gardens. Thank you for choosing Crest Nicholson for your next move.
5/5
TrustpilotVery friendly and informative staff
Very friendly and informative staff. Sharon and Jan were both excellent.
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Sharon and Jan.
5/5
TrustpilotGreat customer service
I cannot thank Sally, Jane and Ryan at Brightwell’s Yard Crest Nicholson enough for their help during the purchase of a flat for my mother who has relocated to be closer to me. They were helpful and considerate throughout and went above and beyond during and after the move. The handover was smooth and the moving in gift was a kind touch. It is a lovely development and we are very pleased with our purchase. Great communication and queries were dealt with swiftly. Would recommend to future buyers.
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotNoble Park
Brilliant service from the team at Noble park. Special mention to Laurie who worked really hard to help us find a home. Always at the end of the phone even during storm Bert when the office lost power Laurie was there checking in incase we missed each others call. It wasn’t to be this time but I would definitely use Crest Nicholson again in the future. Welcoming, professional and knowledgeable about the homes and the development. Lovely to come across a house builder who really care about the standard of home they are building.
Good afternoon Laura, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from our team at Nobel Park, Laurie will be delighted to hear your comments.
5/5
TrustpilotSo far the best experience I’ve ever had when it comes to purchasing new built houses
Kerrie is one of the best person to show you properties and feed you with all the informations you’ll ever need before you make your decision
Good afternoon George, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kerrie.
5/5
TrustpilotJo and Lucy are amazing!
Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!
Good afternoon Lucy & Simon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Jo and Lucy at Aspen Grange. They will be delighted to hear your comments. Thank you for choosing Crest Nicholson.
5/5
TrustpilotI would like to say a big Thank you to…
I would like to say a big Thank you to Kelly and Daisy at Crest Nicholson, Henley Gate. They have been amazing. A credit to your company.
Good afternoon Katie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Kelly and Daisy at Henley Gate, they will be delighted to hear your comments.
5/5
TrustpilotSketchley Gardens
I recently attended the phase 2 event at Sketchley Gardens, and dealt with Emily, and Kerri, both of which were lovely, informative and instantly put my mind at ease. Nothing was too much trouble for them at all. I decided to reserve a property at this development and had my reservation appointment with Becky, again who was lovely, informative, and funny! I can honestly say from the moment I went to the Development, Kerri, Emily and Becky were all a pleasure to deal with, and has made what was meant to be a stressful process, enjoyable. They are all a credit to the company.
Thank you for taking the time to share your experience, Lucy will be delighted to hear your comments.
5/5
TrustpilotThank you so much Crest Nicholson. We’d give 10 stars if we could!
I cannot thank Leslie and Robert at the Claybourne development enough. When we reserved our dream home in September and we were told completion could be in October we didn’t believe it but we were proven wrong and thanks to their tireless work in pushing our chain forward. They were so ‘on the ball’ they were able to find more information about the chain of properties beneath us and in doing so put our own estate agent to shame. On the day of completion thing we’re a bit fraught but Leslie was super effective in finding out the status of the completion and rather than us chasing her for the keys, she was calling us regularly to update us. The home demonstration the day before and the final briefing at the key handover meant we were able to move in and know where everything is and how it works. The house was sparkling clean and everything finished to an exceptional build standard. Crest will check in on us in two weeks and have even offered to repair any damages caused by removals. Thank you so much, we really can’t fault the exceptional customer service we recieved!
Thank you for taking the time to share your experience. We are happy to hear of the excellent service you received from Leslie, Robert and the team at Claybourne, they will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
5/5
TrustpilotGreat property and customer care from the Brightwell's Yard team
I can't thank Sally, Ryan and Jane and the rest of the team at Crest Nicholson enough for making the purchase of and moving into my new flat at Brightwell's Yard as painless as possible. All of the team I've dealt with were professional and helpful and responded to all of my queries promptly. Sally and Ryan were tremendous throughout the purchasing of the property and Jane has been a complete super-star when it has come to helping to resolve a few minor items now I've moved in. Finally the property itself is wonderful and is in a great location right in the middle of Farnham. Would absolutely recommend this development to anybody else looking for small & medium sized new build apartments in a great location with excellent access to the motorways and rail connections into London.
Good afternoon Simon, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Sally, Ryan, Jane and the team at Brightwell’s Yard, they will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
5/5
TrustpilotAll the information I needed was given…
All the information I needed was given to me and all my questions answered. There was no pressure but plenty of assistance
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
5/5
TrustpilotMoving experience
We moved into our new house in Highlands park Henley on Thames last October . From the first point of sales to the final moving in and a few minor snags after , everything has been very professional , so giving a five star review is well earned and deserved
Good morning Harley, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with the team at Highlands Park. Thank you for for choosing Crest Nicholson and we wish you many happy years in your home.
1/5
TrustpilotI thought I was alone in the financial…
I thought I was alone in the financial morass that is First Port with the assistance of Crest Nicholson. I now see that far from being alone im just one of many suffering of being robbed. As others have mentioned, I was assured by CN that service charges would reduce in real terms. Sales persons chanting the company line! I wish I had known 11 years ago what I was about to suffer. My investment is haemorrhaging cash each year. Steer clear of any CN/Firstport property.
1/5
TrustpilotBeware buying a flat from Crest Nicholson
I bought a flat from Crest Nicholson in 2017. In the nine years Ive been living here i have experienced a litany of unresolved building issues and water leaks from flats above. The basement stairway has been sufgering from water ingress for the whole time. No repair action from Crest! The managing agent First Port are very poor and constantly put up service charges which are now at an unafordable level. The high insurance charges are very concering given the insurers Aviva are also the landlord. The whole Crest set up goes yet they take no action to remove First Port. Be aware of these circumstaces before you buy from Crest. These are my personal experiences and do not reflect the views of others
5/5
TrustpilotHad some viewings at Campbell Wharf…
Excellent customer service - I had some viewings at Campbell Wharf ones yesterday. Both Suzie, the sales & Alan, the builder were very caring to my elderly aunt during the visit. Alan was waiting with my aunt patiently (safety regulations in construction sites) to make sure she's alright while she's taking a breath on the G/F. Suzie & I went to the higher floor. Excellent customer service always found at this branch in each visit I had there. Found high quality flats & could see into details as well - some flats are on the finishing stage. Well done, guys!
Thank you for taking the time to share your experience. We are very happy to hear of the excellent service you received from the team at Campbell Wharf, they will be delighted to hear your comments.
1/5
TrustpilotSewage flood & Trustpilot double standards
Due to defective installation of drainage the garage at our block of flats was flooded with sewage and unfit for use for a prolonged period. Eventually cleared and three years on we await reimbursement for costs incurred. Update 23 July. Usual nonsense from Crest Nicholson who have "asked for more details" despite many many emails on the subject. So sent a screenshot to the relevant Director - maybe a long overdue payment??Update 24 July. So having sent my details Crest respond stating my review is in breach of Trustpilot guidelines as it named the relevant Director. Odd how many other reviews name individuals at Crest and they are content & have no objection!Conclusion is positive reviews of individuals are ok, but any negative comments "breach guidelines"!!A true double standard which Trustpilot enable....
Good afternoon Adrian, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotKelly was amazing
Kelly was amazing, quick and could give the relevant information about the Leigh and Chesham properties over the phone.
Good afternoon Bianka, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kelly.
5/5
TrustpilotExcellent Service and Support Throughout the Entire Process
I’ve been really pleased with your service throughout the whole process. You’ve been very helpful, responsive and professional, and you’ve made what can be a stressful process feel much easier and smoother. Thank you again for all your support, it’s been a pleasure dealing with you.
Good Morning Purnendu, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
4/5
TrustpilotWorking with Siobbhan Shaw was a…
Siobbhan Shaw was a pleasure to work with throughout the entire process of viewing and deciding on this home. She knew the property and the neighborhood and patiently answered all my questions. I appreciated her professionalism and friendly manner. I would definitely recommend Siobbhan Shaw to anyone looking to buy a home in this area. However, I will give my full evaluation when the process is finished, since I am waiting for information about extras, I am still waiting. Thank you again for your help!
Thank you for taking the time to share your experience.
5/5
TrustpilotHouse move from out of area
I am trying to move from the Midlands to Henley Gate Ipswich. Josh in Sales has been great to deal with so far, however they haven't got a suitable house until the next phase now. I find Josh friendly helpful & efficient. He has given me tips for selling mine & how best to deal with the estate agents. I like the way the estate looks. Also the part of town they are building on . Its a great location . The houses are nicely spaced out & the mix of styles keeps the estate interesting. They have reasonable sized gardens & are not too overlooked . Once my house is sold I won't hesitate to come back & see what I can buy.
Thank you for taking the time to share your experience, Josh will be delighted to hear your comments.
1/5
TrustpilotAwful experience
Our experience living here has been extremely disappointing and, frankly, unacceptable. We are now 18 months into living in this property, and serious quality and safety issues in the home remain unresolved despite repeatedly reporting them and multiple failed attempts to fix them. This ongoing situation has caused us considerable stress and frustration, and it is clear that the issues have not been properly addressed.
Good afternoon Dina, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotI had a great experience with the…
I had a great experience with the estate agent who showed us the property. They were very polite, professional, and efficient. They provided all the information we needed and were happy to answer any questions we had. Overall, a very positive experience thank you.
Good Morning, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotExcellent Customer Service and Quality Homes
Excellent customer service and high-quality materials. The staff are professional, friendly and patient, and always willing to answer any questions. The houses are beautifully designed and finished to a high standard. I would definitely recommend Crest Nicholson to anyone looking to buy a property.
Good Morning Yvonne, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience and are impressed with the quality of our homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
