Every review we hold for the Bishop's Stortford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery pleased with our new house
Very pleased with our new house. Thank you for bearing with us through all of the process. Staff were, and are, helpful understanding and very pleasant.
Keith · 16 October 2022
Agent replied · 10 June 2024
Hello Keith,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat so far! Hoping this standard of service continues through to completion.
We haven’t exchanged yet but so far hugely impressed with customer service.
A · 2 December 2023
Agent replied · 10 June 2024
Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team. It's always great to receive such positive feedback and I will pass on your lovely comments.Holly
★★★★★ 5/5
TrustpilotGreat experience buying our first home
Great experience buying our first house, the staff members we’ve met have been amazing and we would definitely recommend this company.
Mr · 30 March 2023
Agent replied · 10 June 2024
Dear Paul, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
★★★★★ 1/5
TrustpilotPoor workmanship and nonexistent customer service!
Poor workmanship, nonexistent customer service but if you don’t mind spending thousands of your own money (on top of your purchase price and fees) to rectify all the mistakes their builders make, then it can be made in to a nice house. We have been in the house for just under two years now and are still chasing up snags from our 7 day snag list.
Annie · 9 August 2021
★★★★★ 4/5
TrustpilotHouse style great and staff friendly…
House style great and staff friendly and helpful. Only issue was slow to respond to calls and emails.
Mr · 14 June 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes, Zoe
★★★★★ 5/5
TrustpilotWe are buying a house at Harland's Park…
We are buying a house at Harland's Park and communication with site manager Darren as been excellent. Not so much with sale
Elizabeth · 3 February 2023
Agent replied · 10 June 2024
Hi Elizabeth, Thank you for your valuable feedback, it is very much appreciated! Best wishes, Lily
★★★★★ 5/5
TrustpilotExcellent service
Excellent service! All staff very helpful and friendly, made us feel very welcome Would definitely recommend to anyone👍🏽
Anonymous · 3 June 2023
Agent replied · 10 June 2024
Hello,We strive for 100% satisfaction, and it is great to see you had such a positive experience. We would love for you to update us when you have moved in to your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotBrilliant experience thank you
Hayley · 21 April 2024
Agent replied · 10 June 2024
Hi Hayley,The team will be thrilled to hear of your comments about your home buying journey, thank you.Lucy
★★★★★ 5/5
TrustpilotVery professional process dealing with…
Very professional process dealing with Paris & Amanda.Would recommend Charles Church.
Brendan · 24 November 2023
Agent replied · 10 June 2024
Hi Brendan, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Paris, Amanda and the team, we shall certainly pass this on.Best wishes, Ada
★★★★★ 5/5
TrustpilotLiz from wynyard made choosing our home…
Liz from wynyard made choosing our home very easily, very professional and took her through every step of the way
Diana · 24 March 2023
Agent replied · 10 June 2024
This is a great review, thank you for sharing Diana.We shall pass on your feedback to Liz who will be thrilled to hear.Best wishes,Lucy
★★★★★ 5/5
TrustpilotHome
Wonderful team and very keen to help Good Quality Builds and appliances very swift to sort out any issues
Adebayo · 13 April 2023
Agent replied · 10 June 2024
Hi,Thank you for your great feedback. We are so pleased that you are happy with your new home.We wish you all the best for the future.Kind wishes,Eva
★★★★★ 4/5
TrustpilotHelpful staff providing professional & prompt services
The staff from sales and site offices are helpful, attentive and well co-ordinated. They deliver professional and prompt services to our satisfaction.
W · 13 December 2022
Agent replied · 10 June 2024
Hi,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotVery helpful and friendly I had a lot…
Very helpful and friendly I had a lot of questions to ask about the site also concerning the yearly charge. Very helpful thankyou
Mrs · 29 October 2022
Agent replied · 10 June 2024
Hi,Thank you for taking the time to leave your honest review. We are pleased that the team have been helpful and friendly, and we will be sure to pass on your comments.Best wishes,Eva
★★★★★ 5/5
TrustpilotAn excellent experience so far with…
An excellent experience so far with really knowledgeable staff. Very personal service.
Mr · 23 September 2023
Agent replied · 10 June 2024
Hello Jonathan,Thank you so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes,Emmy
★★★★★ 5/5
TrustpilotPeople
The staff on site go the extra mile to ensure that we are happy with our new home.
Mr · 6 April 2023
Agent replied · 10 June 2024
Hello Graham,Thank you for taking the time to leave this review, it is very much appreciated. We hope you have many happy years in your new home.Best wishes,Emmy
★★★★★ 4/5
TrustpilotCharles Church keep me up to date with…
Charles Church keep me up to date with the progress of my purchase.
Philip · 21 August 2023
Agent replied · 10 June 2024
Hi Phillip, We always hope to receive this kind of feedback, thank you for sharing. Please do let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotReserving a plot
Information pack given, reserved plot after an informative run through of all plans. Wasn’t rushed and all questions answered
Mrs · 19 February 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Harlands Park team.Best wishes, Zoe
★★★★★ 5/5
TrustpilotGood service in sales office and site…
Good service in sales office and site manager follow up. Highly satisfy with our new house !
Ms · 18 April 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Mascalls Grange team.Best wishes, Zoe
★★★★★ 5/5
TrustpilotAlways approachable and resourceful
Mrs · 7 March 2024
Agent replied · 10 June 2024
Hello Minnu,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotAll our experiences with the staff of…
All our experiences with the staff of Charles Church have been most helpful and very friendly.Prompt replies to any questions .Thank=you to all.
John · 3 September 2022
Agent replied · 10 June 2024
Hi John,Thank you for leaving us your lovely review. We are glad that you were so well looked after by the team. We will pass on your comments as the team will be delighted.Best wishes,Eva
★★★★★ 5/5
TrustpilotVery polite sales staff always keeping…
Very polite sales staff always keeping both myself and partner up to date with what was happening and always there to answer questions
Clive · 1 September 2022
Agent replied · 10 June 2024
Hi Clive,Thank you for taking the time to leave a review. We are really pleased that you were so well looked after by the team. We will be sure to pass on these comments as they will be thrilled.Best wishes,Eva
★★★★★ 4/5
TrustpilotCourteous and helpful sales team
Courteous and helpful sales team. Communication always good. House quality good. Few snaggings but I think all new builds have these.
Angela · 14 November 2022
Agent replied · 10 June 2024
Hi Angela,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team. Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 4/5
TrustpilotEdlingham
The house itself and the cul de sac is lovely; however some of the workmanship was very rushed spoiling some of the end result.
Kel · 2 July 2022
Agent replied · 10 June 2024
Hi Kel & Dan,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Mia
★★★★★ 5/5
TrustpilotFantastic service by the sales and site…
Fantastic service by the sales and site management team. From expressing an interest, placing deposit and completion. Clear transparent explanation of process and ongoing communication.
Jill · 16 May 2022
Agent replied · 10 June 2024
Dear Jill,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience, and we shall pass on your comments as they'll be delighted.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
