Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleWhere do I begin
As soon as I moved in I complained about a few things in the inventory report the first 7 days of living here … they never fixed them leading me to move out … every single time I asked for an update I was ignored
On my last 4 days the water stopped coming out the shower and there was also no hot water in the flat the last 6 days
They market it as luxury flats but that’s not the case
Blinds were broken since I moved in and they never fixed them
Also developed mold in the flat when I asked about it I was ignored , so I had to take care of it myself
Bathroom comes full of black gunk in the showers
The parking garage broke more than 6 times while living here for six months … no compensation
When moving out I’ve been told I owe money , I’ve asked the staff more than 10 times if they could tell me exactly where the money is missing from and no one will give me a clear answer therefore something doesn’t seem right and now they’re threatening to take it out of my deposit that I paid.
long story short wish I never moved here I should’ve listened to the reviews
If your dog barks, they will send you a complaint over immediately but if you ask for something to be fixed from the first seven days that you moved there, they will ignore you for 6 months
Sho · 13 April 2025
★★★★★ 1/5
GoogleMoved out, been a month still being ignored regarding my very own deposit funds being returned back even tho the contract states “7days” see alot of similar situations.
The stay was OK Area is GOOD OVERALL do not recommend based on VERY POOR COMMUNICATION after i moved out for my deposit funds! Funny because communication was spot on while i stayed there and all off a sudden im being ignored for a month for my deposit.
M · 25 February 2025
★★★★★ 2/5
GoogleMy partner and I had a 1 bedroom apartment for 1.5 years and it is a great flat to live in, all the equipment we could need was there and never broke or went faulty, spacious bedroom, nice bathroom, adequate storage space, and lovely kitchen/living/dining room.
However, we have had issues whilst trying to contact staff/reception about important matters.
Initially, we tried extending for 1 month at the end of our tenancy, and after numerous emails to reception, talking to reception staff and subsequently emailing 2 more staff members multiple staff members (all of the course of 2 months) we got absolutely no response, until we got an automated email saying our tenancy is almost over… do you want to extend?
To add to this, following our check out inspection, we were told we would receive our full deposit minus the cleaning fee (which we agreed to in our tenancy agreement). However, our deposit was not returned within 10 working days as agreed, still was not returned after emails, calls and 20 working days. And as of this moment, has still not been returned after involvement from TDS (the deposit insurer) and over 2 months since we moved out.
Essentially, the flat itself and all the amenities on offer are great, however it is all let down by a lack of urgency from staff members when issues or important actions are required.
Michael · 17 March 2026
★★★★★ 1/5
GoogleDon’t waste your time! I tried for weeks to get into contact, tried emailing, phoning, using the AI chat on their website and WhatsApp. WhatsApp provided me with a few messages, none actually related to my enquiry and messages were spaced out over days. Was also consistently given conflicting information regarding pricing. Don’t trust them and dread to think what it’s like trying to contact to deal with faults once actually moved on!
Louisa · 3 April 2026
★★★★★ 5/5
GoogleFlat was in perfect condition and everything working well. Staff have been helpful throughout the move-in process. Gym and WiFi being included in rent makes it good value especially in a great location.
Chris · 17 October 2025
★★★★★ 5/5
GoogleThe staff is amazing it's the reason I gave it 5 stars. Alicia the concierge is great, always happy to help. Apartments are managed professionally, maintenance team always on site trying their best to fix if something ever breaks in our apartment, never had a major problem anyways.
Apartments located by canal so it’s great to wake up in the morning and go for a run! Gym is on site so we can easily jump in after running for a workout.
EVENTS! Makes this place incredible! We get to meet other people living in here and overall events are just awesome! Drink and food provided, great games, prizes and lots of fun!
Donna · 10 June 2023
★★★★★ 1/5
GoogleIt's been months now since we signed to agree to what they proposed our deposit return should be. Since then they've decided that they messed up and so want to give us less money. Despite them already having signed to agree the amount we just accepted it to get it sorted quickly.
Still nothing. Looks like we might have to take them to small claims court just to recover money that both parties have agreed (twice now) in writing we're owed. Avoid this company.
I'll update the outcome on here and every other review platform they appear on.
Sean · 13 June 2025
★★★★★ 5/5
GoogleI had the pleasure in staying in an one bed flat in the Whitmore collection for 6 months. Becky and her team go the extra mile to ensure a straightforward and seamless tenancy. You have the benefit of dealing directly with the company that owns the unit rather than estate agents and this makes a huge difference. I viewed the apartment online during the November lockdown and decided to book the flat. Everything was as promised from moving in (there is 24 h team on site that even helped me take all my stuff to the flat) to moving out. The units are well proportioned taking into account how small are other new builts in Birmingham or London. Prices are reasonable for the services you get and the area is good, central and with excellent motorway links. Secure underground Parking is available at an extra charge. Electricity and heating are on the expensive side but you can change the provider if you wish which I did not do. Couldn’t recommend more and would be happy to rent there again in the future
Tim · 10 June 2022
★★★★★ 5/5
GoogleI had the pleasure in staying in an one bed flat in the Whitmore collection for 6 months. Becky and her team go the extra mile to ensure a straightforward and seamless tenancy. You have the benefit of dealing directly with the company that owns the unit rather than estate agents and this makes a huge difference. I viewed the apartment online during the November lockdown and decided to book the flat. Everything was as promised from moving in (there is 24 h team on site that even helped me take all my stuff to the flat) to moving out. The units are well proportioned taking into account how small are other new builts in Birmingham or London. Prices are reasonable for the services you get and the area is good, central and with excellent motorway links. Secure underground Parking is available at an extra charge. Electricity and heating are on the expensive side but you can change the provider if you wish which I did not do. Couldn’t recommend more and would be happy to rent there again in the future
Timoleon · 25 October 2021
★★★★★ 5/5
GoogleI just moved out from my apartment here due to personal reasons but overall the experience was wonderful and the staff are supportive, hope everything goes well with my deposit.
Update i have received my deposit now and everything went well overall, much appreciated
MKG · 17 August 2025
★★★★★ 1/5
GoogleNot professional, they don’t answer messages
They are super rude and will treat you like you live there for free
Worst experience ever!!!! I hope another company buys this building.
Aas · 17 November 2025
★★★★★ 1/5
GoogleWe moved out coming up to 3 months ago and we have been chasing for our deposit since. Can see from a review similar to the time we moved out is having the same issue. Our emails and messages are being ignored at this point and still no …
Ruby · 17 April 2025
★★★★★ 1/5
GoogleStill waiting for Chris at the Whitmore collection to get back to me since Nov 29th, it’s now Dec 18th. Terrible customer service, no attempt at a follow up but good thing I’ve found somewhere now because if I was reliant on Chris I’d be stranded and homeless. Let this be a warning
Dee · 20 December 2024
★★★★★ 1/5
GoogleLived in a nice 1 Bedroom flat overlooking the jewellery Quarter, but that was quickly ruined after living there for a short time. It was advertised that it was for young professionals, but this was far from the case, as there were families and students living here. Do not advertise your pet friendly property when you then charge extra fees for pets to live there.
As it came to checking out they attempted to overcharge us for cleaning and damages, which took up with the Tenancy Deposit Scheme and they agreed with us on most points.
This company is run poorly and very unprofessional, please keep an eye out, and consider your options before committing to this place.
Ben · 10 June 2022
★★★★★ 1/5
GoogleDON’T MOVE HERE
They entered our property WITHOUT our knowledge and permission - decided to put our stuff in bin bags, mixing rubbish and our belongings together whilst we were …
Renèe · 17 April 2025
★★★★★ 1/5
GoogleI was shown round a few of the flats. I explained that my budget was 950 PCM but could stretch depending on the right flat. The guy who showed me round ended up showing me one for 1025 which I absolutely loved. I think we can all agree that the flats are overpriced for what you get, so I decided to make an offer the next day of approx 100 less than what they were asking for - if you don't ask you don't get, right? The guy responded a few days later saying that the price could not be altered, which was fine. However, when I asked to see the flat again just to confirm that I am happy to go ahead and sign the tenancy, he decided to tell me that he is 'concerned' because the flat is out of my budget and is 'concerned whether it is a suitable option' for me. I don't know why anyone apart from me should be concerned about my budget - I'm the one paying for the flat. He was also the one that showed me the apartment for 1025 when there are loads for 950, so why show me a more expensive one to then be so concerned when i want to rent it?! He was basically insinuating that I cannot afford the flat, which I find shocking, condescending and downright rude. The funny thing is that I can easily afford the apartment, but in every flat or house I have rented (and I have rented across the UK in London, Nottingham, Reading to name a few and have been renting for 5 + years) I've never not negotiated the rent price. It's always open for discussion. Anyway, I was made to feel like I couldn't afford the apartment, which is a real shame because I was ready to sign the lease agreement that day. His attitude put me off and so I decided to rent somewhere else. After reading these reviews, I'm happy I didn't now anyway!
C · 10 June 2021
★★★★★ 5/5
GoogleAll the staff I encountered are an absolute pleasure to deal with and very welcoming as well as extremely helpful.
I was especially impressed with the impeccable customer service I recieved and how quickly and comfortable yet professional rapport was built.
Making me feel at ease, valued and well informed. I would personaly recommend the Whitemore collection for any residential property.
The 2 bed apartment I viewed were prestigios, stylish and classy.
Perfectly suited for a bespoke feel with subtle modern influences.
Logistically convenient for all public transport links, a choice and variety of restaurants and a Co-op supermarket literally a few minutes walk through the complex.
With access to a community games room equiped with a pool table, football table and a lounge area with comfy sofa and a full sky TV package.
Up on request there is also a private dining room that is available to book for a group up to 12 people.
In conclusion I am very happy with all that I have seen and I'm very much looking forward to moving in.
Primal · 10 June 2021
★★★★★ 5/5
GoogleDavid was such a pleasure to speak to great at his job he definitely needs a promotion x
Allmas · 10 June 2021
★★★★★ 1/5
GoogleStay away. Money not back after months of leavin.
N · 25 February 2025
★★★★★ 5/5
GoogleThis is a great place to live! Great location, close to new street station, pubs and bars around and even tho it’s all here, it’s very quiet area. Lovely staff, very helpful with everything! I love the fact of working from Clubhouse …
Opiumvexa · 17 April 2023
★★★★★ 5/5
GoogleOver the past year I have been renting a two bedroom flat with Whitmore Collection and their service is outstanding. I was very impressed with these modern apartments with great facilities. Flats are modern well-laid out, spacious, …
María · 17 April 2023
★★★★★ 5/5
GoogleWonderful Apartments, wonderful team. Everyone we have ever dealt with have been amazing. Really friendly and helpful, no complaints at all. Additional benefits of residents gym and clubhouse are added bonuses. Great location, great apartments, great staff - 5 stars? Absolutely!
Gavin · 10 June 2021
★★★★★ 5/5
GoogleCan't fault it. Really lovely apartment - very high ceilings, good quality furniture and the best location. The staff always make sure you are comfortable and looked after, being super friendly and going that extra mile.
Georgia · 10 June 2021
★★★★★ 5/5
GoogleCannot fault this place. Absolutely amazing!! These homes really are as gorgeous as they look in all the videos and photos. Staff are so friendly and helpful, nothing is too much trouble. Cannot recommend enough!! Brilliant.
Leanne · 10 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
