Trusted Agent profile · Birmingham
★★★★★
1,035 reviews across 2 platforms
East Works Drive, Cofton Hackett, Birmingham, B45 8PD
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Birmingham, at East Works Drive, is rated 4.1 out of 5 across 1,035 reviews on two platforms, including 23 Google reviews rated 4.0.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotSarah from the sales office was so…
Sarah from the sales office was so friendly and caring.. explained everything to us and keeps us up to date at all times. We also had an email conversation with Paula.. she was also very nice and both adds the human touch which goes along way
Hi Rebecca, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
4/5
TrustpilotMy experience with Customer Services
My experience with Louise Williams on the Customer Services Aftercare Team has been nothing but positive. She has done everything to speed up outstanding repairs and is always friendly and professional in her approach.
Hi Sue, it's great to hear you had such a positive experience with our customer service team. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotAnnika from customer service (north…
Annika from customer service (north west) was really helpful and managed to source the hinges needed for a kitchen cupboard which are being sent out to us.
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy
2/5
TrustpilotGarden let it down
The house is well built and the customer service fantastic. What’s really let the whole thing down is the garden. Not enough drainage was put under the turf and the whole garden is patchy and lumpy with the water sitting on the lawn in the winter, making it a boggy mess.It would be easier if they didn’t put turf down at all and just left it as clay to allow the owner to put down sufficient drainage. Had I realised this I would have put money aside to landscape the garden. I now have to find this extra spend to make the back garden a useable space.
5/5
TrustpilotRitchie had done some paint work in my…
Ritchie had done some paint work in my house. Excellent job, very professional. 100% recommended him.Mj
Hello Marina, It's great to hear such positive feedback. Thank you for taking the time to review your experience with us. Lydia
4/5
TrustpilotOverall really pleased with the house
Overall really pleased with the house, the design and the build quality, the finish is very good. The onsite team were very pleasant to deal with and sorted out minor issues soon after moving in. Love the open space and the woodland walk on the edge of the estate, downsides the cupboard space in the kitchen is very lacking, not one double cupboard for crockery and the grass in the garden was just thrown down, over holes filled with water and on the top of pieces of metal that were protruding.
4/5
TrustpilotWould be 5* but gave to say 4*
This would have been a 5 star rating however there are still some outstanding snags that have not been sorted 6 months after moving in and I have to mark the rating down due to this. St.Modwens have made an excellent home for us and we expect some issues after we moved in however these remain outstanding and I have had to chase a few times to get them to book in tradesman to rectify them. We haven't had any major issues saying this and on a whole have been very happy with the build of our home and the communications with the customer care team. The houses that they build are of a good specification, with high ceilings, big windows, ring doorbells, the nest thermostats, multi media plate and have really put a lot into the conservation of the site. The only real criticism would be the walls (nothing solid) however this is across the board when it comes to newbuilds and you have to pick your fixings wisely! On the whole I would recommend St.Modwens as a builder and would buy another from them (if we were planning on moving that is) however this is our forever home and will be happy here for many years to come. I would say, do your research on the site, the plans, the contractors they are using and obviously check trust pilot ;-)
5/5
TrustpilotI cannot recommend St Modwen enough at…
I cannot recommend St Modwen enough at the moment, I’m not in my house yet but so far the whole experience has been fantastic. Caroline, Vivienne & Helen at Locking Parklands have been so helpful & lovely. Really kind & caring people.
Hi Lucy, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
1/5
TrustpilotBuyer beware…updated
We bought a house with woodland and green areas a S106 requirement now St Modwen want to change it and build on the green spaces we were lead to believe were protected. Buy at your peril if they did this to us..!!!!! August 2020. Edit April 2021, St Modwen having suffered overwhelming outrage from residents and the media and counsellors has now suggested the woodlands will not be built on.... we wait and see what they deliver before updating this review, but the fact they suggested it in the first place means that their 'green' credentials is questionable.
3/5
TrustpilotSt Modwens claim to care about the environment but is it just marketing?
St Modwens claim to care about the environment but like all house builders their real goal is to maximise their profits. They have enticed us to buy with the promise of accessible woodland and then proposed to cut it down for more housing. After a long and concerted fight by residents, they eventually backed down and withdrew their proposals. The community wants to work with St Modwens to ensure that the woods, wetland and other green areas are managed for the benefit of the environment. We have asked for an environmental management plan to be prepared but have seen nothing yet. If they really cared about the environment they would put the woods into a trust so that it can be properly managed for biodiversity not destroyed for their profit. We will continue to maintain a watch.
1/5
Trustpilotdidn’t meet building regs at time of construction!!!
St modwen are responsible for constructing Wembley Central apartments, where we were unfortunate enough to buy a flat. They began construction here around 10 years ago and now this building has been hit by the ‘cladding scandal’. The building was never compliant with building regulations at the time of construction. An external wall survey has been done and shown they didn’t install proper fire breaks in the building . They used an insulating material which has never been fit for purpose for a building over 18m. Tests on the insulation were stopped after 22mins because of a ‘raging inferno’ . Our managing agent has applied to the government fund for help with the cladding but it doesn’t cover the defective structural issues within the building meaning the bill will be footed by leaseholders. We are currently paying £300 a month per flat for ‘waking watch’ fire wardens to patrol the building 24hrs a day because the fire department are that concerned about our safety in the building. If I were you, don’t buy from this company. They are clearly incompetent.
5/5
TrustpilotLlio Cuthbert
Dan the man strikes again you you want things sorted his the one that does it thankyou
Hi, thank you for taking the time to review your experience with us. We wish you all the best - If you could let us know what development 'Dan the Man' is from would love to share this review with him! Many thanks, Lydia
5/5
Trustpilotexcellent service as we were…
excellent service as we were entertained even we were just walk-in clients. documents for our review were also thoroughly explained and house optional/additional features were also well explained. House turn over and review TBD - hopefully sooner than later :p
Hi Kiko, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lydia
5/5
TrustpilotFantastic customer service
We may have had a few snags/problems with St.Modwen, but one thing is for sure that they have always sorted them with great customer service. As all new build properties we had a few snags along the way and St.Modwen actually missed a window off our property and put a window in the wrong place. However they made sure everything was as near as perfect for when we moved in. Their customer service manager has been great ticking off our snag list and considering the current restrictions with covid we no longer have any snags. We have a lovely home and a great community thanks to St.Modwen and the Egstow Park team.
5/5
TrustpilotAwful after sales service from St…
Awful after sales service from St Modwen. However, the service we have had from Robert, the general and very skilled technician, has been outstanding.
Hi Andrew, thank you for your review. We will ensure your comments are passed along to the employee mentioned. Regarding your after sales service, I am very sorry to hear you are disappointed in your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lucy
5/5
TrustpilotJohn stillwater Excellent at customer…
John stillwater Excellent at customer service.Always ready to help to solve our issues with a smile .t
Hi Shibin, thank you for reviewing your experience with us, it's great to hear some good feedback. We'll pass the review over to John so that he's aware of this review left for him. Many Thanks, Lydia
1/5
TrustpilotBarbara at the Victoria site was…
Barbara at the Victoria site was brilliant, however due to circumstances we had to pull out on the plot. When reserving I was told my £500 was fully refundable; however, its been 2 months and I still have not received my cheque in the post. Every time I call head office they dont know what I am talking about, fob me off and put the phone down. If it was £50 i would have let it go but £500 alot of money, think twice about reserving if your not 100000% sure.
1/5
Trustpilot4 years in and still issues outstanding…
4 years in and still issues outstanding but informed them not to bother. Only way to get issues rectified is to chase multiple times and escalate and in fairness, it is at least completed then, but it shouldn't be that way. They are out to blame the customer at every opportunity without any acknowledgement of the truth and have no respect for the customer. Not at Moen but we were told the land opposite our development would remain as green space and they sold it to another developer to build on.We weren't kept informed of the build throughout despite reserving 6 months prior to completion, home demo was a nightmare (rearranged 4 times on the same day last minute - I left work each time, and the house was not finished) and pushed for an unrealistic completion date in line with their financial half year end (31st May) so be aware of any May or November completions. Later blamed us for delay and threaten to withdraw incentives for not being in a position to move when the fault was theirs. Have no firm records of what they pay their works teams/contractors to install and then change the story to suit their own narrative when they realise their error will cost them - this is evidenced with their accusations of our patio extension, where they claimed we paved over existing drainage, which never existed in the first place. I find it shocking that on one hand they claim the houses are standard and can't be altered from the plan, and then they don't know what they're paying contractors to lay! St Modwen need to learn some basic empathy - they seem to repeatedly fail to realise you're selling a dream and people's forever homes, yet fall well short of their marketing claims. They also had a complete lack of acknowledgement that I cancelled an appointment to attend a funeral - I had to repeat the reason for the cancellation when the rep was clearly annoyed at the (reasonable) request. Tip - make a subject access request, it gives a huge insight into disrespectful, untrue and abhorrent comments made by them about customers and evidences their shocking working practices.
5/5
TrustpilotNeeded to move quickly
Needed to move quickly and St Modwen did all they could to make it happen.was kept updated on progress often.
Hi Dave, thank you for your review. We’re glad you felt well supported by the team during your move to Handley Place. Best wishes, Lucy.
5/5
TrustpilotLocking Parklands
The customer care team have been nothing but helpful in making the move into my first home stress free any issues they have addressed immediately and I am very grateful! Thank you
Hi, thank you for taking the time to leave us a review. We love hearing that the team at Locking Parklands have helped make your first home buying experience a positive and exciting one! Wishing you all the best in your new home! Thanks, Lucy.
1/5
TrustpilotYou made a catastrophic mistake and…
You made a catastrophic mistake and when we wouldn’t walk away quietly. As a company a completely different version of events we’re fabricated
5/5
TrustpilotWe have had a really positive…
We have had a really positive experience from start to finish with reserving the plot, being kept informed throughout the build process, to exchange of contracts and then the move. We had delays naturally because of covid as originally we should of moved may 2020, this got postponed to July 2020, but st modwen communicated with us the whole time and we were aware of what was happening throughout.The move was a breeze, we purchased with part exchange and we had no difficulties with this process, st modwen advised us to ask to keep the keys for our old property for a period of time so we had longer to move in, we didn't even know we could do that. St modwen arranged this with our solicitor and it was extremely helpful. When we moved in we have a few minor snags which we raised with site and they quickly sorted them out. We then had a few other snags, nothing major, mainly decorating snags which we raised with customer service they arranged a date to complete these and they were completed perfectly. We found the customer service team really easy to contact and they came quickly to address the issues.We previously purchased A new build property with a differnt company and have found st modwen a much better developer. Would definitely recommend.
5/5
TrustpilotA* service from start to finish
A* service from start to finish! I have to admit I read some of the reviews after the reserved in February and had a tinge of worry but we moved in on the 16th of October and so far no issue has been left unresolved. Honestly from the beginning the sales at Banbury Place, Beth and Tracy during our purchase, were fab. Even when the first lockdown happened Tracy called us to reassure us that, even though there was so much uncertainty, we would be kept up to date on when they were able to build again. And she kept true to her promise! Beth and Tracy welcomed us into their sales office, even our 2 year old who couldn’t keep still. They gave us helpful advice while picking our choices for kitchen, tiles and flooring and most of all they were friendly and kept us in the loop. I would advise calling the sales office rather than email - they probably got 100s of emails a day to they’re easily overlooked. We finally got to visit our home in August for post-plaster fix, Cameron - our site manager was down to earth and honest. On home demo day and moving in day he was there to check in on us and assured us that he wouldn’t leave us alone until any issues we had were resolved! We had very minor snags which were sorted in a timely manner and the only defect we had was an issue with the boiler communication which again was resolved very quickly - nothing was too much hassle for Cameron and the site team. The build is an excellent quality and we’re so happy to be one of the first move in on the site. Banbury Place deserve a 5* rating! Even if it seems reviews from buyers on other sites aren’t reflective of this. Every site is very different, that’s worth bearing in mind when buying. Thank you sales and site of Banbury Place.
1/5
TrustpilotFalse Marketing, False promises. Do not buy!!!
I am only giving 1 star as there is no option for zero!!. We purchased our ‘home’ 6 years ago, with St Modwen promoting the woodland walk and green areas as a positive factors for moving to the area. The developer speaks of bio diversity and sustainability on its site. However 6 years on we find ourselves in a battle to save the very woods that are still being advertised as a reason to purchase here. The developer now wishes to bulldoze the woodland with the view of building more homes, destroying the natural habitats for the wildlife in the area. This is not what we were promised when we purchased. I feel hoodwinked by the duplicity of such a heinous money grabbing company.
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Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
