Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHarry has been extremely helpful from the first viewing through to completion and handing over the keys. He helped me chase the solicitors and has been giving me tips and tricks as well, and as a first time buyer this has been really valuable. The week of completion, he even went above and beyond and sorted out a gas engineer and cleaning company on 1 days notice! Also, he offered to set up my utilities account so I barely had to lift a finger sorting out gas and electricity! I would have been in a pickle without all that help. I would recommend Rooster Property, and now I’m looking forward to making my new home all cosy and sending him some pics! :)
Sophia · 10 April 2024
Agent replied · 24 October 2024
Hi Sophia,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear about your positive experience with Harry and the extra mile he went to ensure a smooth transition for you. At Rooster Property, we always strive to provide the best service to our clients, especially first-time buyers like yourself. We're delighted that you found our assistance valuable.
We can't wait to see the pictures of your cosy new home! Remember, we're always here if you need any further assistance or advice in the future. Wishing you all the best in your new home!
Warm regards,
The Rooster Property Team 🏡🔑
★★★★★ 5/5
GoogleHarry and Rooster Property are professional, personable and trustworthy and now I understood how experienced Rooster Property are in letting and sales.
Rooster property was able to advertise my property on both Zoopla and Rightmove for excellent reach and Harry always answered the phone or called me back immediately.
Harry was also able to recommend Conveyance Solicitors and Financial and Mortgage Advisors which he has positive experiences with.
Highly Recommend.
James · 11 April 2023
Agent replied · 24 October 2024
Hi James,
A huge thanks for the wonderful review, and some great feedback. We firmly believe that this is the level of service that clients expect and deserve, and your confirmation of this is much appreciated. Our extra thanks for the top rating and recommendation.
★★★★★ 5/5
GoogleHarry was a great choice in Estate Agent for us. He is friendly and gave lots of advice and guidance as it had been many years since we had sold a property. He arranged and conducted the viewings and kept us updated. We would happily engage Rooster again
Mandy · 11 April 2023
Agent replied · 24 October 2024
Hi Mandy, it's always a pleasure to receive positive feedback, especially with such lovely comments. We're delighted to hear that you would happily engage our services again and please accept our thanks for awarding us 5*s.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Rooster Property Estate Agents and I cannot recommend them enough. From the very first meeting, they were professional, knowledgeable and extremely helpful. They went above and beyond to make sure that I found the perfect property and guided me through every step of the process.
Their communication was exceptional - I was kept informed every step of the way and they were always available to answer any questions I had. They truly understand the importance of finding the right property for their clients and they do everything they can to make the process as stress-free as possible.
Overall, I cannot thank Rooster Property Estate Agents enough for their outstanding service. I would highly recommend them to anyone looking to buy, sell or rent a property. Thank you again for everything!
Ashley · 10 April 2024
Agent replied · 24 October 2024
Hi Ashley,
Huge thanks for taking the time to leave us such a wonderful review. We are so happy to hear that you had a positive experience with us, as we pride ourselves on providing our clients with the highest level of service, and are always looking for ways to improve.
We are so glad that we were able to help you find your perfect property. We know that buying or selling a home can be a stressful process, and always strive to make the process as easy as possible for our clients.
Extra thanks for your recommendation - the whole of Team Rooster wish you and your family all the best in your new home!
★★★★★ 5/5
GoogleI cannot praise Rooster Property Estate Agents highly enough. From start to finish Harry was professional, knowledgeable, friendly and patiently accommodating of my many and varied questions! His willingness to go the extra mile puts him on another level. A standout estate agent 🌟 …
Alison · 11 April 2023
Agent replied · 24 October 2024
Hi Alison,
The pleasure was all ours, and many thanks for entrusting us with what tends to be most peoples' biggest decision. We've let Harry know that he's now on Santa's 'Nice' list. 😉 …
★★★★★ 5/5
GoogleI found the service to be fantastic.
Initially, I was looking for adverts on gumtree as I was looking to find something fairly quickly.
Harry then got in touch with me and arranged a viewing for when was convenient for me.
Got all the paperwork and relevant documents over for referencing.
I was kept informed throughout the entire process and was assured that I would be in within 1 week- I was.
Very happy with the property and would certainly recommend Harry and his team!PositiveResponsiveness
Shash · 25 October 2021
★★★★★ 5/5
GoogleOn recommendation from another landlord, we chose Harry to fully manage our first tenancy for our new buy to let property purchase. We are so glad that we did. Harry found us the right tenant immediately, his exceptional marketing of our property resulted in over 700 views online and we were rapidly able to choose from a pool of very suitable tenants. He has excellent communication skills and nothing is too much trouble for his clientele of both landlords and their tenants. Thank you Harry!PositiveResponsiveness, Quality, Professionalism, Value
Darren · 25 October 2021
★★★★★ 1/5
GoogleI am currently renting a property through Rooster Estate Agents. It has not been easy from the get go. Moving in date was given well in advance, then I was contacted the day before saying they wanted to change it, but I could not adjust it. … More
Jodie · 21 January 2025
Agent replied · 10 April 2025
Dear Jodie,
Thank you for your feedback. We take your concerns very seriously and aim to address each of your points clearly and transparently.
1. Move-in Date and Initial Cleanliness
We sincerely apologise for the inconvenience caused by the change in your move-in date. While we strive to provide as much notice as possible, unforeseen circumstances meant that adjustments had to be made last-minute, which we understand was disruptive for you. Regarding the cleanliness of the property, the landlord decided not to use our professional cleaners and chose her own local cleaning company.
2. Inventory Issues
We acknowledge that the inventory process was not handled as it should have been. Including your personal belongings in the inventory was an error, and we apologise for the lack of follow-up to correct this. We will ensure tighter controls and better communication with inventory providers to avoid this happening again.
3. Hot Water Issues
Regarding the hot water situation, the property is covered under a HomeServe policy arranged by the landlord. While we followed the correct procedures by contacting HomeServe promptly, their service was not up to standard. Multiple visits and administrative errors on their part delayed the resolution, and we understand the frustration this caused. To advocate for you, we went beyond our standard duties to secure compensation from HomeServe, which we successfully passed on to you.
4. Shower Repairs
We regret the ongoing issues with your shower. HomeServe has attended multiple times, and the replacement is now scheduled. Unfortunately, as part of the landlord's agreement with HomeServe, we are unable to use independent contractors. We understand that waiting for multiple appointments is frustrating, and we are actively pushing for a timely resolution.
5. Communication Concerns
We are sorry to hear you feel let down by our communication. While we aim to respond promptly to all inquiries, there have been instances where updates were delayed. This is not the level of service we strive for, and we are reviewing our internal processes to ensure better follow-through and responsiveness moving forward.
6. Missed Appointment
We understand how frustrating it is to wait for a repair appointment only for no one to arrive. This was due to an issue on HomeServe's part, which we have escalated. We will work with them to ensure such oversights are avoided in the future.
Your feedback is invaluable in helping us improve our service. We apologise for the challenges you’ve experienced and are committed to addressing these issues to provide a better experience for all our tenants.
Thank you for bringing these matters to our attention
★★★★★ 5/5
GoogleTo rent out my property, Harry has done a wonderful job. He managed to post the property with excellent photos and detailed descriptions on the market. Within a short period of time, there were a lot of viewings and it was rented out shortly. To my impression, Harry is a responsible, reliable and helpful agent with serious work attitude. He replied to my messages quickly even on Saturdays and Sundays. He still offered me assistance even after our business was completed. Such professional service is highly appreciated. I would not hesitate to recommend Harry to anyone who needs the services of a property agent.PositiveResponsiveness, Quality, Professionalism, Value
Bianca · 25 October 2020
★★★★★ 5/5
GoogleThis is the 1st time dealing with Rooster Estate agents and couldn’t recommend them enough....Harry was absolutely amazing and kept us updated every step of the way with us letting our home through them even though we had a few issues Harry was right there to offer advise and support to ensure we got the home that we had fallen in love with. Communication was fab and nothing was to much trouble no matter what time of the day it was. Harry himself was very professional and friendly and travelled from Birmingham to Gloucester in order to show us around when we wanted and to finally do the paperwork to save us travelling to him. 10/10 for Rooster. Thank you again Harry and Rooster.
Georgina · 26 October 2019
★★★★★ 5/5
GoogleI’m so happy that I’ve chosen Rooster Property Estate Agents. I can’t recommend them highly enough! From start to finish Harry was so professional and reliable. His communication skills are exemplary. He does exactly as you request and offers sound advice along the way. Thank you so much Harry for your hard work and commitment to me. Your going to be very busy !!
Veronica · 25 October 2022
★★★★★ 5/5
GoogleHarry and his team are absolutely fantastic every step of the way when marketing your home. The attention to detail and advice given is fantastic. I have found using a smaller agency so much better than previous poor experience using some of the larger firms. Costs are reasonable and quality of sales materials, especially the professional video, were second to none. Highly recommended!
Helen · 25 October 2022
★★★★★ 5/5
GoogleSince moving into our property in December, Harry has been fantastic from the get go. Everything that needed to be done was done quickly and effectively and through their portal which made things a lot more stress-free!
Alongside this, any help we have needed within the property has been done efficiently. Very happy with everything and can't recommend Rooster Property enough!
Garbutt1 · 25 October 2022
★★★★★ 5/5
GoogleI was really impressed with Harry's professionalism and knowledge. I would recommend Rooster Property to anyone looking for the smoothest way of buying a new property. Even when there's issues or hold ups in the process, Harry kept me updated with each step. Highly recommended!
Laura · 11 April 2023
★★★★★ 5/5
GoogleFrom start to finish our house sale went through smoothly and with a very professional service. Harry was very helpful every step of the way. We wouldn’t have any hesitation in recommending Rooster property to anyone else.
Pa · 11 April 2023
★★★★★ 2/5
GoogleWas meant to view a property but when I arrived no one was there. I had to call them and they told me that the property was already taken. Pretty disappointing and a waste of time, would have prefered a call back when the property was rented. :(
I didn't gave it 1 star because I lived in the area so it wasn't that far.NegativeProfessionalism
Dragos · 25 October 2021
Agent replied · 24 October 2024
Hi Dragos, I apologise for the experience you have had from Rooster Property. You should have been notified by the team this morning when the property was rented by another applicant. We take your feedback very seriously as we want all of our customers to experience the very best customer service. If we get another suitable property we will notify you and hopefully you will be happy to view another property with us in the future. Rooster Property.
★★★★★ 5/5
GoogleI’m a portfolio landlord who runs several businesses and bumped into Harry’s brother who was telling me about what his brother was doing, and at the time I felt like I needed a breath of fresh air! So I took a pun and tried out Harry’s services to find and manage the whole process, what a change. Keen enthusiastic and done what he was going to do, from turning up at 12 midday when he agreed, to valuing and assessing my needs and have a general chat about how he was going to market it and how his automated payment system worked... Well done HPositiveResponsiveness, Professionalism, Value
Dale · 25 October 2021
★★★★★ 5/5
GoogleI cannot praise Harry enough for the service he provided. He has sold 2 properties for me in the last 12 months, optimising interest and prices in both cases. He is incredibly friendly and approachable, kept me up to date on all issues despite the pressures he was facing during the pandemic.
Harry always goes the “extra mile”, makes the process very manageable and dealt with so much, to the point where the sales have been totally stress-free.
Thankyou Rooster Property, I will definitely be recommending Harry to everyone in the future. I have already made one recommendation, and they also achieved a great price and were also very happy with the service they received.PositiveResponsiveness, Quality, Professionalism, Value
Keith · 25 October 2021
★★★★★ 4/5
GoogleUnfortunately was not able to get the apartment (landlord issue) but communicated with Harry who was very friendly. Responses were a little slow but provided a lot of information. Thank you for helping us out!
Vivienne · 26 October 2019
★★★★★ 5/5
GoogleHaving had rental properties in Birmingham for almost two decades, I can say Harry and the Rooster team are superb.
I recommend Rooster to landlords, without reservation.
Jon · 11 April 2023
Agent replied · 24 October 2024
Hi Jon, coming from someone with your experience, Team Rooster are delighted to receive such a great review. Much appreciation for both the 5* rating and your recommendation.
★★★★★ 5/5
GoogleHarry was very professional and went out of his way to cater for our needs. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dee · 25 October 2021
★★★★★ 5/5
GoogleRooster property and Harry in particular are a breath of fresh air in terms of estate agents. He brings energy and modern fresh ideas that’s helped us immensely with our service accommodation and buy to lets. It’s given us renewed confidence in dealing with estate agents. We are now looking to transfer our business across to Rooster property and throughly recommend them.
Jay · 26 October 2019
★★★★★ 5/5
GoogleWe have been using Rooster Property as our Agent to manage a couple of properties for over a year now. Much better service than the previous agency we used. They are friendly, efficient, communicate well and get everything sorted without delay. Exactly what we needed!PositiveResponsiveness, Quality, Professionalism, Value
Philip · 25 October 2020
★★★★★ 5/5
GoogleCannot recommend Rooster Property highly enough. They are always on hand for professional, efficient and reliable support for everything related to your property needs
Jayne · 25 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
