Trusted Agent profile · Birmingham
★★★★★
2,085 reviews across 2 platforms
124 Church Road, Birmingham, B25 8UT, B25 8UT
Reeds Rains's office in Birmingham, at 124 Church Road, is rated 3.7 out of 5 across 2,085 reviews on two platforms, including 60 Google reviews rated 4.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
5/5
TrustpilotMorley Branch
Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support
5/5
TrustpilotDean from hazel grove branch
Dean from the hazel grove branch has been fantastic! Talked us through everything as it had been a while since our last move. They have all made us feel so calm would highly recommend!
1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Hi Euan - I'm looking into this for you.
5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
5/5
TrustpilotThe estate agent Andrea was very…
The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.
5/5
TrustpilotReally friendly staff
Really friendly staff, helping through the process has never felt like to much trouble for them. I’m am very nervous but they have made me feel so much better.
1/5
TrustpilotPoor property management
Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.
5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
5/5
TrustpilotBig THANK YOU to Reed Raines Yardley
We have been very satisfied with all the help and advice we have received from Mark and the rest of the Reed Raines team during the valuation, marketing and selling of our property. They have answered all our questions and queries, nothing has been too much trouble for them.Thank you
1/5
TrustpilotCompletely untrustworthy
Fancy being ripped off? Have dishonest correspondence with? This is the company to rent from.
Hi Geoffrey,Sorry to read your review. I have requested for more information so that we can look into your issues further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotReid Raines
Reid RainesExcellent company and serviceThe team in Halifax were excellentA fantastic professional service Nothing was to much troubleAndrew shackleton thank you a true professional
1/5
TrustpilotI put my house up for sale with this…
I put my house up for sale with this estate agents and it's been an stressful and difficult process. I am very unsatisfied with the sales service and I wouldn't recommend there service.
Hi Woody,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotCongratulations to Reeds Rains
All staff are pleasent, friendly and deal with customers in a thoroughly proffessional manner. Numerous viewings wre arranged and it was no reflection on any staff member that two (cash buyers) withdrew their offers. A new (cash buyer) was found and the sale process is progressing well.
5/5
TrustpilotVery helpful
Not actually used these yet but from speaking with agents and getting lots of free advice (when I’m tied to another estate agents) has been an absolute godsend. When someone can give out advice on selling your house when you arnt even with them says a lot about a company. I have never used them to sell my house but I 100% will in the future!
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