Trusted Agent profile · Birmingham
★★★★★
2,085 reviews across 2 platforms
124 Church Road, Birmingham, B25 8UT, B25 8UT
Reeds Rains's office in Birmingham, at 124 Church Road, is rated 3.7 out of 5 across 2,085 reviews on two platforms, including 60 Google reviews rated 4.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotBecause you don’t listen please stop…
Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw
Hi Coleen,Please accept our apologies, you have now been unsubscribed from our marketing emails.Again, we're very sorry for any inconveniences this might have caused you.Regards,Reeds Rains
1/5
TrustpilotPoor response to enquiries
I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer
Hi Karen, could you let me know which branch you have been trying to get in contact with and I will pass on your details. Thanks
1/5
TrustpilotPoorest and greediest agent in history
I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!
Hi Frederick,Really sorry this has been the case. I have requested for more information so that I can pass this matter to the right branch that was dealing with you so they can get in touch with you and resolve this matter.This request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotNice people and very efficient to work…
Nice people and very efficient to work with
1/5
TrustpilotAbsolute joke of a letting agents
Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.
Hi Ryan,I'm so sorry you have had a bad experience with us, I have sent a request for more information so that I can look into this matter for you. The request will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotAwful customer service …
Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you tried calling so we are able to make sure this does not happen again.Kind regards,Reeds Rains
5/5
TrustpilotI recently sold my house with Reeds…
I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.
Thank you for taking the time to share your positive experience with Reeds Rains Gosforth. We are delighted to hear that you were highly satisfied with our services throughout the process of selling your house.
5/5
TrustpilotI'd intended to consider 2 or 3 agents…
I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked. A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later. I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision. The property sale duly completed 3 months later at just £5,000 under the initial offer. I've never sold another property as easy as this one was sold, if only it was always as easy this! My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments. 10 out of 10!
5/5
TrustpilotThank you so much to the Burnley branch…
Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.
1/5
TrustpilotNever ending spam
They will spam you for the rest of your life, no amount of unsubscribing will stop their endless emails
Hi there,Sorry to read your email, we understand your frustration and will make sure we get this resolved for you.We require further information from you, you will get a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotBenjamin was great
Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable
5/5
TrustpilotThe team made the whole process of…
The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.
We're so glad to hear that you had a positive experience selling your house. Our team strives to make the process as smooth and stress-free as possible. We appreciate your kind words about our team's friendliness and professionalism.
5/5
TrustpilotThe staff at the Whitegate Drive branch…
The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.
5/5
TrustpilotReeds Rains Hyde branch
Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish
5/5
TrustpilotAn estate agent that does exactly what they say they will...
An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.
1/5
TrustpilotAvoid Reeds Rains if you are a Landlord
I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.
Hi there - could you let me know some more details so I can pick this up with the relevant team? Thank you
5/5
TrustpilotSheila and Clare are just wonderful
Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!
We are so happy to hear that you had a wonderful experience! We appreciate your kind words about Sheila and Clare. Their dedication to providing excellent customer service is truly valued.
5/5
TrustpilotStaff keeping me up to date
5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
5/5
TrustpilotReeds Rains have been very helpful
5/5
TrustpilotMorley Branch - Excellent Service
All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.
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Tell us what you need and we'll put you in touch. Reeds Rains Birmingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
