Trusted Agent profile · Birmingham
★★★★★
2,081 reviews across 2 platforms
124 Church Road, Birmingham, B25 8UT, B25 8UT
Reeds Rains's office in Birmingham, at 124 Church Road, is rated 3.7 out of 5 across 2,081 reviews on two platforms, including 60 Google reviews rated 4.5.
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Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotMaria at Reeds Rains Rothwell
Maria has been brilliant in dealing with the sale of our property. In fact, she was the one who found us another purchaser when the first buyers pulled out. She has kept us regularly informed, chased everyone up repeatedly and has been helpful and cheery throughout. She obviously loves her job and it shows in the service she provides, so a huge THANK YOU Maria, and if you’re ever in Scarbados …
1/5
TrustpilotLeft in the dark by Nicola Baines.
I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.
5/5
TrustpilotReeds Raina - Rothwell -Maria Hammi
This is a review for Maria Hammill from Rothwell (Leeds) branch of Reeds Rains . Maria was very professional from the very beginning . Providing clarity and advice on all the aspects of our buying process . Very nice , friendly and experienced person.I would highly recommended Maria & Reeds Rains . Very professional attitude and fast response. We ‘ve moved to our new house in 9 weeks. That explains it all.
5/5
TrustpilotReeds Rains Hyde
I have just completed a sale on my home with Reeds Rains. The service was outstanding throughout, dealing with many hiccups along the way.The team are so professional, especially Gaynor who went above and beyond the call of duty with my sale.Thanks to them for taking so much of the strain out of the selling process.Would highly recommend this company
1/5
TrustpilotSellers Beware !!!
Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.
1/5
TrustpilotPremium price but not premium service - Holderness Road, Hull branch
This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.
5/5
TrustpilotProfessional
Professional, helpful service and the house was sold quickly!
We're glad you were happy with our helpful service and quick sale. Thank you for your positive feedback; it means a lot to us. Regards, Reeds Rains
1/5
TrustpilotUseless
Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotFantastic service
Alison and Donna at Reeds Rains, Bamber Bridge have been amazing from the start. firstly when I met them at my brother's house without the keys!! Right through to today, completion day. I hadn't sold/bought a property before and Alison has been brilliant talking me through the process and has been in touch the whole way through. Honestly I don't think she could have done any more. Huge recommendation from a property newbie!
1/5
TrustpilotOur family moved into a rented property…
Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.
Hi there, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
1/5
TrustpilotUnderhanded Cons!!
Was a tenant via Reeds Rains Salford Quays, for a year. I was a perfect tenant, looked after the place and was then served with a no fault eviction notice. This came after a yearly 'thorough property inspection' where agent was in the property for all of 56 seconds, and did not move from inside the front door, which I have on cameraThen had £351 of my deposit deducted, including for day to day wear and tear, and it took a month to get the rest of my deposit back.I have photos of the apartment from when I moved in to when I moved out.I have also contacted BBC Watchdog, to present my case to them.
Hi Andrew, I'm sorry you feel you have needed to write this review. The landlord advised us he needed to move back into the property and therefore instructed us to serve notice - obviously this is out of our control. In terms of the quick routine inspection - these are designed to be quick and efficient - in a one bedroom apartment they don't take too long to carry out. Finally regarding your deposit I can see you agreed to the deductions and were offered the opportunity to dispute the deductions which you decided against. If you wish to discuss the matter further please feel free to contact me on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards
5/5
TrustpilotAmazing service from the Reeds Rains team in Scarborough
The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!
1/5
TrustpilotAppalling service at an important time.
After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.
Hi Sharon, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotWhat an appalling company
What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotFive stars!
We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.
Hello Jennifer - Thank you so much for taking the time to write a great review about our team at our Macclesfield branch.Many thanks,Reeds Rains
5/5
TrustpilotThank you Alison you're a star!
From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.
5/5
TrustpilotVery friendly and professional service
Very friendly and professional service. Definitely recommend
1/5
TrustpilotMy experience as a guarantor
My experience as a guarantor for a tenant who has rented a property from this company worsens by the day. In addition to the issues I raised in an earlier review, which hasn't even been acknowledged, I have learned the flat wasn't inspected before it was let and now there is a plethora of serious problems. The Branch Manager refuses to discuss the situation with me so I have been forced to pursue a formal complaint. AVOID AVOID AVOID
5/5
GoogleWe've just completed on our first ever home thanks to Reed Rains Yardley.. we are first time buyers and have pretty much no clue as to how this all works. The entire team have made this entire process as swift and stress-free as possible.. we came into branch after having a negative experience with another agent (ahem!) and Kevin immediately put us at ease. We felt comfortable asking questions and felt as though they did the best they could to enable us to buy; we didn't feel pressured into going with their broker (another agent did this!) and completed within two months of seeing the property-that too with Xmas holidays in between..Fay went above and beyond to communicate with the vendor on our behalf in regards to the finer details of the sale.. honestly I could go on but Kevin, Fay, Nicola and Nicky are assets to the profession! Thank you once again! Aisha and Imran
5/5
TrustpilotLaura provided an excellent service
Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!
5/5
TrustpilotPut my house on the market before with…
Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.
We're so happy to hear that you had a positive experience selling your home with us. We understand how stressful selling a home can be, and we're thrilled that we were able to help you find a buyer quickly and move on to your next chapter. Thank you for choosing us and for your kind words.
1/5
TrustpilotI used dress rains Burnley to rent out…
I used dress rains Burnley to rent out my property. The number of hidden charges was astronomical so I received almost no rent for four months. The tenant decided the to leave early and break the contract. There was no effort on behalf of reeds rains to sort the situation out. Suddenly there were lots of strings attached to the guaranteed rent scheme they were charging me for. Extremely complacent and absolute daylight robbery as a landlord. Every single invoice had some dreamt up hidden charge.
5/5
TrustpilotZoe at the Congleton branch was…
Zoe at the Congleton branch was thorough, helpful and offered just the right advice. A quick sale and I was well informed regarding viewings and other administrative tasks. Thank you
5/5
Trustpilot5 stars!
My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.
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