Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleModa, The Mercian is a remarkable 42-storey residential tower that redefines urban living. With 481 stylish homes, it offers a unique rooftop running track that not only promotes fitness but also provides stunning views of the city skyline. The design emphasizes community, creating inviting spaces that encourage connections among residents. Located in a vibrant neighbourhood, it combines luxury with convenience, making it an ideal choice for anyone looking to embrace a dynamic lifestyle in the heart of the city. Whether you're a young professional or a family, The Mercian truly has something for everyone.
A · 27 November 2024
Agent replied · 11 December 2024
Thank you A A! :)
★★★★★ 1/5
GoogleOne of the most difficult couple of months was when I stayed at Moda. Extremely noisy building, which was poorly managed by the management. Emails upon emails were sent back and forth to try and get the noise levels down from the apartments above us and next door to us. Nothing of substance was ever done. The worst part was someone junior in management told me ‘it can’t be that bad’ when we were awaiting approval to leave early but gave a date in the future due to commitments. If you are a busy professional I wouldn’t advise staying here unless you stay on the top floor of the building.
Rae · 16 February 2026
Agent replied · 14 January 2026
Thank you Rae M, we are very sorry to read that you had such a negative experience at The Mercian, we strive to be the best and want to create a positive experience for all our residents.
★★★★★ 1/5
GoogleIf I could give zero stars, I would. I’ve had nothing but problems living in this “luxury” Moda building, and the experience has been extremely disappointing.
First, the glass in my shower shattered out of nowhere and it took months for them to fix it. Then, a few weeks ago, a leak damaged my ceiling. Now, there’s a new leak in my second bedroom, which left behind a horrible stench, preventing me from using the second room.
For the amount of rent I pay, these issues are unacceptable.
And it’s not just my apartment. The Broad Street entrance has been out of service for over a month, there’s no access to bin chutes, the lifts are constantly out of use, and there are constant issues with water supply.
On top of that, I’ve asked to terminate my contract early due to the severe and ongoing issues, but I’m not receiving any cooperation or support from management.
Living here has been stressful and frustrating, and Moda has not delivered the quality or service they advertise. I would not recommend renting here to anyone.
Rend · 15 December 2025
Agent replied · 16 April 2026
Thank you Rend, we are really disappointed to read your feedback but thank you for your time in raising.
★★★★★ 1/5
GoogleTalya was the best and most professional lady for reception. The other was very rude and lacks professionalism. She does not even look at me when I speak, she was on the phone, with chewing gum.
Chakraati · 16 October 2025
Agent replied · 14 January 2026
Thanks for leaving a review- we are so sorry that you had a mixed experience with our team. If you can share the specifics via email, we would love to be able to look into this and ensure this does not happen again. reservations@themercian.moda
★★★★★ 5/5
GoogleI would like to give a big THANK YOU to all the beautiful staff at the Moda building. The team is amazing. Thank you for always making me feel welcome. Talk about class. The experience you will get is that whenever you walk into the building, they make you feel very welcome as though you are the most important person standing in front of them. They are always at hand to help and assist you. Nothing seems too difficult for them. They are kind, helpful, and very professional in their work. You don't see this kind of friendly service much as most people seem to be robotic or are talking to you from a script. I'm happy to say these are real people, and nothing is rehurst, and if it is, you can see its all about customer service and giving them the best possible service/experience ever. I would like to give a special thank you to Adelina, Faris, Vince
Anisha, Zain, Reece, and of course, the beautiful Ellis.
You are all extremely fantastic 👏 ❤️ I would recommend you all.
Thank you again 💓
Maxine · 10 February 2024
Agent replied · 11 June 2024
Thank you Maxine for your amazingly kind words! :)
★★★★★ 5/5
GoogleThe Mercian (also known as 212 Broad Street by its address and formerly known as 2one2 Broad Street and Broad Street Tower) is a 132-metre-tall (433 ft) residential skyscraper on Broad Street in Birmingham, England. It is designed by Glenn Howells Architects, the developer is Moda Living and the main contractor is John Sisk & Son.[
The Mercian residential tower (2022)
Type
Residential
Location
Broad Street, Birmingham, England
Address
212 Broad Street, Birmingham, B15 1AZ
Town or city
Birmingham
Country
United Kingdom
Coordinates
52°28′32.01″N 1°54′47.68″W
Construction started
April 2019
Completed
June 2022
Cost
£183 million
Height
132 m (433 ft)
Technical details
Floor count
42
Design and construction
Architect
Glenn Howells Architects
The building is 42 storeys in height, consisting of a 39-storey residential building (30 studios, 163 one bed, 260 two bed and 28 three-bedroom apartments) which sits on a three-storey podium with over 30,000 square feet (2,800 m2) of community amenity space. The build is valued at £183m and was completed in May 2022.
The tower sits perpendicular to the street with the front-facing Five Ways. Originally, a helipad was proposed to be located on top of the building on a podium, but this was removed from the design, though the podium remained with some minor changes.
The tower was scheduled to be presented before a planning committee in late August 2006. However, the developers pulled out minutes before the meeting to make changes.[3]
The application was presented again on 28 September and whilst it was originally deferred due to lack of information, concerns over height and payment of money under Section 106, it was later approved. The updated proposal boasted a partial redesign, increasing the height of the tower and creating a redesigned façade. Construction of the skyscraper began in April 2019.
The Mercian is the tallest building in Birmingham and the second tallest structure, after the BT Tower. However, this title is expected to be handed over to Octagon, a 49-storey skyscraper currently under construction and due for completion in 2025.
Alin · 10 June 2023
Agent replied · 11 June 2024
Thank you Alin for your very detailed feedback :)
★★★★★ 1/5
GoogleIt’s taken me some time to sit down and write this review, but our experience at Moda Broad Street was extremely disappointing given the unreasonably pricey rent. …
Vasileios · 16 September 2025
Agent replied · 14 January 2026
Thank you for taking the time to leave a review. We are very sorry that you had a particularly bad experience at The Mercian. We take all matters of ASB and domestic incidents very seriously; perhaps you see that landlords have more powers … More
★★★★★ 5/5
GoogleMy Team and I have completed internal works on behalf of Moda, The Mercian on request from Katie & Rob.
I cannot thank them enough for looking after the team and I throughout and look forward to completing professional services in the future.
Katie & Rob were extremely attentive whilst still managing their day to day duties and made it a very enjoyable few days working in a fantastic, professional environment 🤗
Reece · 27 April 2025
★★★★★ 5/5
GoogleLovely staff and building, apartment have the most amazing views, and lovely lounge areas!
Hannah · 26 March 2026
Agent replied · 16 April 2026
Hi Hannah,
Many thanks for leaving us this review! We’re glad to hear that you’re loving The Mercian and what we have to offer.
Chris
Operations Manger
★★★★★ 5/5
GoogleBeautiful building. Everything about this building from even the smallest screw to the systems used for the lifts is intricately done. I was only there for a short period so I wasn’t aware of all the functions or features but from what I …
CEO_Med_Professional · 16 June 2025
Agent replied · 16 April 2026
Thank you so much JSMJ! We really appreciate your review!
★★★★★ 5/5
GoogleStunning building with amazing panoramic views of the second city, a must stay.
Lee · 16 February 2026
Agent replied · 16 April 2026
Thanks so much Lee!
★★★★★ 1/5
Googletoo many issues for the extremely expensive rent price
Emily · 15 December 2025
Agent replied · 16 April 2026
We are really disappointed to see such a low score- please come and talk to the team so that we can discuss and hopefully find some resolution.
★★★★★ 5/5
GoogleWe have airbnb for 2 weeks, such a great place to stay! Gym is awesome.
Will definitely return here
AJO · 14 August 2023
Agent replied · 11 June 2024
Thank you - so pleased you enjoyed your stay here.
★★★★★ 1/5
GoogleThe noise from outside and other apartments is shocking for such a new building. You can hear cars and people outside, even mid week and not just the partying at the weekend. Can also hear upstairs AND downstairs neighbours.
Windows groan in the wind which doesn’t seem safe at all.
Cannot use the bins and have to take them down the lifts - being in the lift with other peoples smelly waste is not a nice experience.
Heating doesn’t work well and have to open the windows to regulate the temperature (which means you can hear the street so much more so cannot open at night!)
Air regulator just screams all day.
Literally no peace or nice experience at this place.
J · 24 June 2024
★★★★★ 4/5
GoogleComfy residence with lovely creative rooms
Nneka · 15 November 2025
Agent replied · 14 January 2026
Thanks Nneka :)
★★★★★ 1/5
GoogleToday the 29th July 2025
I finally spoke to a general manager called 2Katie …
Atlantis · 16 August 2025
Agent replied · 14 January 2026
Hi Atlantis, would you mind sending more information to concierge@themercian.moda so we can investigate this for you. This is the first time we have heard about this. Thank you
★★★★★ 5/5
GoogleDid a clean for a customer, Omar he was friendly, helpful, allowed us to clean his home, very happy customer. Mercian staff are also friendly, the young lady on the dest, Emmly, sorry if I got the name wrong always helpful, friendly and professional. Thank you to those who had made me feel relax.
Maxine Hoo
Director of Hoo's Cleaning Services
Maxine · 10 June 2023
Agent replied · 11 June 2024
Thanks Maxine
★★★★★ 1/5
GoogleAVOID RENT SOME WHERE ELSE
Currently a tenant at 3005, have been here for 7 months now and its a car crash i’ve listed problem all tenants have had to endure while living here
- bin shoots permanently closed due to failing bin shoots
- dog wee and poo in lifts
- bin juice in lifts because all tenant on all 41 floors have to take their rubbish to the main bin store
- fly infestation on all floor due to the bin shoots permanently closed - this fly infestion lasted for around two months .. i would find flies in my bread packet in my kitchen .. was gross
- Hot water does not work - everyone inc myself is complaining about having no hot water to shower / wash
- The heating system simply does not work this has been going on a month and management have not sorted the issue
Robert · 12 December 2023
★★★★★ 1/5
GoogleThe best place for kitchen sinks in Birmingham
Barry · 16 April 2025
Agent replied · 16 April 2026
Hi Barry! Think you may have left this review on the wrong profile page- sorry! We can provide a kitchen sink...along with a well equipped apartment!
★★★★★ 5/5
GoogleFantastic place to live in
KD · 15 March 2025
Agent replied · 16 April 2026
Thanks KD 100- We appreciate the feedback :)
★★★★★ 5/5
GoogleQuite amazing 👏 if you have the budget, just go for it ! …
Austin · 13 October 2023
Agent replied · 11 June 2024
Thanks so much Austin!
★★★★★ 5/5
GoogleVery good quality apartment perfect if budget is not tight
Tong · 13 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to review The Mercian!
★★★★★ 5/5
FacebookGreat place to stay, good facilities and location, clean and comfortable with great views from the apartment.
Tony · 23 October 2022
Agent replied · 22 February 2026
His it pricey there?
★★★★★ 5/5
GoogleOne of the most wonderful apartments in Birmingham. My family and I had a great time in it. Clean tidy, the latest technology and all cooking utensils. I will book it every time.
الكيومي · 12 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.