Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCristiana Plati at Knight Frank Birmingham has been such an amazing estate agent who was so supportive and helpful during my extremely stressful purchases of some off plan flats in Coventry. She was available 24 hours a day, even called me on her days off to 'hold my hand' and keep me as calm as possible, which is such a nice thing for an estate agent to do. I am massively impressed with her professionalism, genuine kindness and huge wish to help her customers. Thank you so much Christiana, this would not have happened without you, you always go the extra mile indeed.
Everyone at KF in the Birmingham Colmore Row office has also been really nice and approachable.
Dee · 18 June 2019
Agent replied · 16 June 2024
Many thanks for your feedback. It is always my pleasure to do my best to keep my customers happy.
Our job is not just to sell properties but to offer excellent service and great experience during the sales process. We worked really well as a team along with Richard from KFF for a year now but our trip doesn’t stop here. Knight Frank will be here to offer you more services even after your purchase. Please feel free to call me directly anytime.
Regards
Christiana
★★★★★ 5/5
GoogleJamie and his team were very professional from the beginning and made the whole process effortless for us. They kept us fully informed with regular updates and even kept everything moving forward smoothly when the buyers had to go overseas for a month.
Charles · 18 June 2019
Agent replied · 16 June 2024
Thank you Dr Sawyer, it was a pleasure working with you. Best wishes for the future Knight Frank Birmingham Residential
★★★★★ 1/5
GoogleNEW TENANTS BEWARE!!! Just rented a new apartment at The Bank “luxurious apartments” through Knight Frank and the experience so far is terrible. After moving in i tried to set up my broadband and non of the companies offer any service to this building due to some infrastructure problems. Plus, during my showing the realtor stated that there was washer/dryer but it turned out to be just a washer. Contacted Knight Frank about the matter a couple of times over the past six weeks but nothing has been resolved yet. Other tenants are facing the same issues in the building. So if you think internet and a dryer is essential don’t rent at The Bank apartments.
Ahmad · 18 June 2019
Agent replied · 16 June 2024
Dear Mr Alhadi. We are very concerned to hear this. Our team will be in touch with you soon to help resolve these issues.
★★★★★ 5/5
GoogleI would recommend Knight Frank to anyone looking for a reliable letting agent in Birmingham, specially if you are fed up of time-wasters that look like they have no interest in renting their properties.
On top of that, extremely helpful on-going support and really friendly staff. Shoutout to Katie Pawley for delivering an excellent customer service.
Ale · 17 June 2020
★★★★★ 1/5
GoogleWhat a horrendous experience I have had trying to Purchase a property. I was shown one apartment and sold another. This has cost me a huge amount of money in solicitor and reservation fees. AVOID at all costs as the risk is not worth it. They will blatantly lie to avoid taking responsibility and merely tell you to follow a long and tedious complaints procedure.
Ali · 17 June 2020
Agent replied · 16 June 2024
Dear Mr Amin, I am sorry to hear about your experience with Knight Frank, and I am glad we have been able to resolve the issues you have had to your satisfaction. Please do not hesitate to contact us if we can be of any further assistance
★★★★★ 5/5
GoogleWorking with Milly Shaw at Knight Frank has been amazing. Milly is very experienced and knowledgable and has a great understanding of the Birmingham property market. Milly is not only insightful but a genuinely lovely person to know and spend time with.
Robert · 16 April 2020
★★★★★ 5/5
GoogleKnight Frank are the estate agents for Port Loop, and have developed a really great relationship with the builder and home buyers. The Sales Rep Milly Shaw is super helpful, with great knowledge of the development, future plans and the …
Adam · 16 April 2020
★★★★★ 1/5
GoogleBe very very careful purchasing anything from Liam Smith. He has a track record of selling sham investment properties (Google SevenCapital). Anything he tells you about yield/capital appreciation is pure fiction. Surprised that a legitimate organisation like Knight Frank would employ someone with such a track record.
Tom · 27 August 2024
★★★★★ 1/5
GoogleAbsolutely shocking.
In regards to the bank tower in Birmingham.
Do you like having the "luxury" of internet?
If you do don't come here. A building built in 2018 with no hope of getting online due to cheaping out on cables.
Not only that, get ready to be passed from pillar to post as they continuously pass the buck.
Absolutely no sense of corporate responsibility.
Absolute lies on marketing front.
List of things advertised:
24 hour concierge: BS goes home at 1630 with no cover for the weekends
Residents gym: the only dumbbells around are the idiots in charge of building this dump
Restaurants and bars on the ground floor: lol you wish, this place would probably need a bar tbh. Being perpetually drunk is the only way to enjoy this place.
I mean I guess they didn't advertise having a working lift for a 21 floor building. (Have had to walk up 20 floors regularly due to the lifts working for circa 10 mins before going down)
Oh yeah if that isn't enough they'll ask you to remove your bad reviews too.
Apparently being thoroughly inconvenienced and lied to at every turn should warrant 5 stars right.
The only sliver lining is the money I'd get from the media for reporting this stupid company
Vickram · 18 June 2019
★★★★★ 5/5
GoogleWe were very grateful for the support of Sarah in guiding us through the process of buying and selling. Having not had much luck with selling via an online estate agent for 6 months before transferring to KnightFrank, within days of …
Andrew · 16 April 2020
Agent replied · 16 June 2024
Dear Mr Leo, thank you very much for your excellent review. You had a super property and I’m glad the sale worked out despite a few difficulties along the way. I was delighted to be involved in the sale and wish you all the best in your new home.
★★★★★ 1/5
GoogleThey promised me a fully furnished apartment with 24/7 concierge. However upon moving in there is a wardrobe missing and limited concierge availability.
I advise prospect tenants to beware from this agency and make sure everything is in writing in the contract.
Ahmed · 18 June 2019
Agent replied · 16 June 2024
Dear Mr Mohamed. We are sorry to hear of the issues you mention. A member of our team will be in touch very soon to try to help resolve these.
★★★★★ 1/5
GoogleThis agent has sent brochures to sell my property everyday. Although there is a "no junk email" sign on the door, they continue to waste all of the papers. I will complain them and don't recommend anyone who doesn't want to get junk mails from this agent for the rest of their life.
Dicle · 16 April 2022
★★★★★ 5/5
GoogleI met Alex McCormack, sale agent of Knight Frank as scheduled. He showed me several units which I am interested in. During the tour, he is found patient, helpful and the most important thing, professionalism. He not only provided high level of service but also won my trust to his company.
Po · 26 March 2021
★★★★★ 5/5
GoogleExcellent service and advice from start to finish. An honest estate agent who tells the truth and supports through the sales process. I fully recommend them.
Alex · 18 June 2018
Agent replied · 16 June 2024
Hi Mr Mills, thank you so much for your review, it's very much appreciated and the whole Knight Frank team wishes you every success for the future.
★★★★★ 5/5
GoogleReally good buying experience - nice to find an agent who delivers on their promises - will definitely use again
Cringe · 17 June 2020
Agent replied · 16 June 2024
Thank you so much for your kind review.
We wish you every success for the future.
Kind regards
Birmingham Residential Sales
★★★★★ 4/5
GoogleExcellent service, on a difficult sale
David · 16 April 2022
Agent replied · 16 June 2024
Thank you Mr Brady. We wish you all the best in your new home.
★★★★★ 5/5
GoogleKatie Pawley has provided me excellent service. She has been responsive to my requests and answered all of my questions promptly. She checked my flat diligently and provided a comprehensive report with supporting photos and costs for remediation. I look forward to working with Katie going forward.
SAMI · 16 April 2020
★★★★★ 5/5
GoogleStella provided excellent support and guidance regarding the purchase of my first property. I was provided with regular updates and made of aware of issues that were delaying the completion date.
Jitesh · 16 April 2020
★★★★★ 3/5
GoogleAlways a good night but last night the music wasn't the best. Rock band had a great singer but the they emptied the place.
Gary · 14 January 2021
★★★★★ 5/5
GoogleRecently secured a rental! Excellent service and responded in a timely and professional manner. Would highly recommend.
Steve · 16 April 2021
★★★★★ 5/5
GoogleThey have the best properties on the market.
Stella Xydias very nice and professional.
Cristian · 16 April 2020
★★★★★ 5/5
GoogleReally friendly staff, very professional. Great establishment
Johnny · 16 April 2020
★★★★★ 1/5
GoogleDon't even answer the phone's........😕 …
Tejminder · 16 April 2020
★★★★★ 1/5
GoogleRating only, no written review.
Paul · 25 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
