Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Zak · 22 October 2024
Agent replied · 23 October 2024
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
★★★★★ 5/5
TrustpilotAva Ho , property manager review
Ava Ho is our property manager. Since she came on board, we get excellent service and she always follows up on issues diligently .
CL · 9 May 2026
Agent replied · 27 May 2026
Hi Ms Poon
Thank you very much. I am always happy to assist.
Best regards,
Ava
★★★★★ 4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Rob · 21 October 2024
Agent replied · 23 October 2024
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
★★★★★ 5/5
TrustpilotOlly Hayden was fantastic from start to…
Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.
RD · 26 June 2024
Agent replied · 23 October 2024
Thank you for your lovely review. It was a pleasure working with you and should you require any assistance in the future, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotWe had a pleasant experience working…
We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.
Timothy · 2 September 2024
Agent replied · 23 October 2024
Hi Timothy,Thank you so much for your kind message, I wish you and Marissa all the best in future with your big move to London!Best wishes,Sophie
★★★★★ 5/5
TrustpilotGreat support for overseas landlord
My building manager is responsive and follow thru with requests. I really appreciate that given I am an overseas landlord. I can be assured my property is being taken care of.
Anon · 13 March 2026
Agent replied · 23 October 2024
Thank you for your kind review. It was a pleasure assisting you.
Knight Frank
★★★★★ 5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Jacqueline · 30 November 2023
Agent replied · 23 October 2024
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024
★★★★★ 5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Mónica · 28 August 2024
Agent replied · 23 October 2024
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
★★★★★ 5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Mr · 12 March 2024
Agent replied · 23 October 2024
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
★★★★★ 5/5
TrustpilotI had an amazing rental experience with…
I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
William · 22 August 2024
Agent replied · 23 October 2024
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
★★★★★ 5/5
TrustpilotOur experience with Knight Frank has…
Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.
Maja · 20 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words and thoughtful feedback. I'm truly pleased to hear that your experience with Knight Frank, and with me as your property manager, has been so positive. It’s been a pleasure working with you and ensuring your move-in process was as smooth as possible.
★★★★★ 5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
Michal · 7 October 2026
★★★★★ 5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Charlie · 4 October 2024
Agent replied · 23 October 2024
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
★★★★★ 5/5
TrustpilotVirginia Water office
The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.
Emma · 19 May 2024
Agent replied · 23 October 2024
Thank you very much for your kind words Emma. We were delighted to help you sell and glad it all worked out in the end.
★★★★★ 5/5
TrustpilotHelen was very easy to work with
Helen was very easy to work with. As the buyer you are often left in the dark but she was very communicative and helpful throughout the purchase of our house. Much better than our experience with other estate agents in the stow-on-the-wold area.
Abigail · 17 January 2024
Agent replied · 23 October 2024
Thank you for your kind review, it was a pleasure working with you towards your purchase, and we hope you will be very happy in your new home. If we can help in the future, please let us know. Best wishes Helen
★★★★★ 4/5
TrustpilotOur first purchase in the UK
It was a stressful experience to buy a property as to be expected when a lot of chains are involved and there was a point when I got very anxious with the unclarity about the dates but Morten (our knight Frank agent) maintained a very good and open communication line with us which helped to reduce the stress in the process , he was also very quick in his responses and also communicated well with our sellers on various matters related to the house. Thank you for the support and patience !
Bm · 14 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words, it means a huge amount. Many congratulations on your beautiful new home and your patience throughout the process.All the bestMorten
★★★★★ 5/5
TrustpilotA five star agent *****
Brigette is a kind and understanding negotiator, who appreciates both her client's and tenants needs. She works both sides, rarely make mistakes, and if she does she acknowledges them.She is a great combination of assertiveness and consideration.
Jeremy · 17 May 2024
Agent replied · 23 October 2024
Dear Jeremy,Thank you for your feedback and phone call. I really appreciate it. It was my pleasure helping you with the lease renewal and I'm glad that we achieved good results for both parties.Kind regards,Brigette
★★★★★ 5/5
TrustpilotBeth was great.
Beth Tigbe was great at securing a rental property for me. She was professional but also friendly. She gave sound advice with securing the property. She kept me updated throughout the process and guided me to ensure the process wasn’t tedious. Thank you Beth for being efficient and very helpful
RO · 25 July 2023
Agent replied · 23 October 2024
Thank you for your review. It was a pleasure working with you and I am sure we will cross paths in the future!Beth
★★★★★ 5/5
TrustpilotSuper helpful property manager
I needed to have the flat for my own use for a while. My property manager Mo Govani was super helpful in coordinating this. He was also very efficient in arranging for the replacement of some old furniture.
Amy · 22 April 2024
Agent replied · 23 October 2024
Thank you Amy, it is a pleasure assisting you with your property and i look forward to the future. Mo
★★★★★ 5/5
TrustpilotDebbie Pinkham is one of the best
Debbie Pinkham is one of the best . Sensible , commercial and responsive . A pleasure to deal with . I wish she dealt with all my lettings
Arnold · 13 October 2024
Agent replied · 23 October 2024
Thank you for your kind words Arnold. It was a pleasure assisting you. Debbie
★★★★★ 5/5
Trustpilotprofessionalism
I have a long experience with Real Estates agents, Knight Frank is the best. All the member staff was super end excellent. Many thanks to Charlotte Moore. She is very efficient, responsive and professional. She is fantastic , I am very happy with her service. She was always struggling to keep my property maintained .Many thanks to Chanel, she was also very helpful when she was managing my flat.
Mohamed · 16 February 2021
Agent replied · 23 October 2024
Thank you so much for your kind words Mohamed. They really do mean a lot. I look forward to working with you continuously. If there is anything else I can assist with then please do not hesitate to contact me. Kind regards Charlotte
★★★★★ 5/5
TrustpilotVery efficient and frustration free…
Very efficient and frustration free experience with Vinnie from Renewals. The lease extension was discussed, negotiated, and completed within 2-3 days. I always appreciated hassle free service, thank you Vinnie! George
George · 16 August 2024
Agent replied · 23 October 2024
Dear George,Thank you for the lovely review.It was a pleasure to assist you.Thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotEmma Soanes has been efficient.
Emma Soanes has been efficient, professional and pleasant to approach with any problems or matters in regards to our capacity as landlord. She is clearly an asset to the knight Frank team. I hope her efforts are recognised.
Anita · 10 April 2024
Agent replied · 23 October 2024
Thank you so much for your lovely review Anita. It has been a pleasure to manage your apartment! All the best, Emma.
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