5/5
GoogleThanks to John Shepherd and in particular the agent Lily Johnson I quickly found a nice flat to rent in Birmingham center. Quick replies, fast process and always clear answers!PositiveResponsiveness, Value
Trusted Agent profile · Birmingham
John Shepherd Birmingham reviews
★★★★★
1,179 reviews across 3 platforms
33, Colmore Row, Birmingham, B3 2BS
John Shepherd's office in Birmingham, at 33, is rated 4.3 out of 5 across 1,179 reviews on three platforms, including 292 Google reviews rated 3.8.
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Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleQuick and straightforward - friendly staff that are easy to get in contact with and enthusiastic to get things sorted. Charlotte has always been extremely helpful and gets things done quickly.
5/5
TrustpilotIn safe hands with Lily
Lily who looks after my property is very diligent and professional. I feel in safe hands!
5/5
TrustpilotGreat experience with Megan!!!
Thanks a lot Megan for all your time and efforts throughout the tenancy process.. you have been so helpful and make our apartment moving journey a smooth one...
5/5
TrustpilotJohn shepherd is a very good property…
John shepherd is a very good property agency. Friendly and professional services, great team to work with. specially thanks for Sophie and Jordan. I definitely recommended.Jenny
5/5
TrustpilotI had a wonderful experience with John Shepherd in Birmingham. I want to say thank you especially to Lily and Meghan Johnson and Kai. Thank you guys :)
I had a wonderful experience with John Shepherd in Birmingham.I want to say thank you especially to Lily and Meghan Johnson and Kai.Thank you guys :)
5/5
TrustpilotExcellent job by Lily
Excellent job by Lily. Prompt response.
4/5
TrustpilotAble to provide a quick response for…
Able to provide a quick response for questions and very professional.
5/5
TrustpilotYour staff are always on the ball and…
Your staff are always on the ball and ready to help
4/5
TrustpilotFast follow up
Statement are on time. Follow up email and calls are good.
5/5
TrustpilotEasy process very helpful staff made…
Easy process very helpful staff made finding and moving very easy
5/5
GoogleI’ve had the pleasure of working with Lily Johnson who has been nothing short of incredible since the viewing. Most certainly the best letting agent I’ve come across to date. Keep it up Lily!
5/5
TrustpilotGreat service
Great serviceGreat advice Very nice peopleA pleasure to deal with.
5/5
TrustpilotVery helpful and quick responses
The letting agents were friendly and helpful over the phone and via email. If I needed to query anything they provided quick solutions.
5/5
TrustpilotReally nice people
It was really easy to rent a property with them
5/5
Trustpilotfantastic support on letting the flat
fantastic support on letting the flat . really great staff
5/5
Trustpilotsorted out my accommodation quickly
Great service by Drew from the Birmingham office
5/5
GoogleVery Good service from moving in till Move out. Would like to thank both Charlotte and Gita from John Shepherd, who closely work with me. More professional and structured.
4/5
GoogleMy experience with John Shepherd has been good. Drew has helped to get all the documents sorted and I've moved into the apartment within a month of viewing it.
1/5
GoogleThey are messy and unprofessional.
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for review however we are disappointed to see that it was only 1*. We would love to understand more about your reasoning and how we can improve moving forward. Please do reach out to us so that we can review. Thank you.
4/5
TrustpilotGood agency with handy maintenance…
Good agency with handy maintenance platform.
5/5
TrustpilotCatie was great
Rating only, no written review.
Agent replied · 31 May 2026
Thank you for your kind words, Pauleta. We are thrilled to hear that Catie provided you with great support. We appreciate your feedback and look forward to assisting you again.
5/5
TrustpilotWe rented a property through John Shepherd.
We rented a property through John Shepherd. And they were excellent. Our contact, Rickie Westwood, was brilliant. I would 100% recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. John Shepherd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
