Trusted Agent profile · Birmingham
★★★★★
728 reviews across 3 platforms
304 Rookery Road, Handsworth, Birmingham, B21 9QG, B21 9QG
Hunters's office in Birmingham, at 304 Rookery Road, is rated 2.8 out of 5 across 728 reviews on three platforms, including 171 Google reviews rated 4.5.
171
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleAmir is a good man, he helped me and my family find a house and made everything easy for us. Thank you Amir
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleRented our property through this office. Atif was brilliant, he was very professional and kept me updated on all interest in the property. He managed viewings and ensured we got tenants as we specified. Everything was done in a timely manner and all questions and concerns were managed efficiently. I would highly recommend them.
5/5
GoogleAmir has been soo helpful he moved us into within a couple of days when we was desperate. Thank you Amir
5/5
GoogleI bought my first house through Hunters 2 years ago. Amir was professional and guided me every step of the way. Now my circumstances have changed and I've had to rent it. Moh was able to get a lovely family to move in within a week. I'm so happy my mortgage is covered and I'm left with some extra every month. I'd definitely recommendPositiveResponsiveness, Professionalism
5/5
GoogleThank you Amir, Moh & Mimi for accommodating me a property.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
5/5
GoogleExcellent service and outstanding from everyone at the estate agents massive thanks to Amir
5/5
GoogleI have rented a house through Hunters today, Amir was very helpful and helped me throughout the process. Very good agent. Thank you Amir
5/5
GoogleI am really pleased with how the entire process of obtaining a property was handled by Mr Amir. He made the process effortless and answered all my questions with the utmost care and respect. I am really happy with the service and would highly recommend Mr Amir and Hunters Handsworth.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
GoogleDue to excellent support and communication from Hunters handsworth , I managed to complete the purchase of my first 3 bed room house. I highly recommend this company. Thank you Mohammed and his team, A very special thank you to Mohammed and Atif who played a key part in making it happen. Looking forward to work with this amazing peopel in the future.
1/5
GoogleRef, 2 Grasmere Road,Handsworth I am also living on Grasmere Road they have put tenants in 2 Grasmere Road who are the most filthy and dirty tenants on the road Who have been collecting rubbish bins and dumping them on the road along with all there anti social behaviour on the road, and dumping sofas dumped rubbish on the corner disgraceful. How can this agency have tenants like this beyond belief.
5/5
GoogleHad a deal with them, the guy Smir was rwally humble and made wverything swiftly for us on time, highly recommended
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
5/5
GoogleThe attention to detail and service provided by Amir in handling the sale of my property was impeccable . He handled all queries with efficiency and practically and was always available personally or by phone call. As a professional in the estate agency sector , he is exceptionally good at his job and the Hunters brand as an Estate agency I cannot recommend enough
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
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