Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPlease do not rent from this company
Please do not come here: if you come first put all record about the room, otherwise they will charge you for all more money in your pocket saying that you created that. Whatever you complain or no evidence they dont care. They care about the position and money. Noise is very noisy, they dont care for you too. They just get the work done with their salary. It is the worst place on earth to pay for that money on this place in sweden.
Cao · 23 December 2025
Agent replied · 25 January 2026
Hi Cao, We’re sorry to hear about your experience and take all feedback seriously. Please contact us via the resident portal so we can review your case and investigate what went wrong. Best regards, Heimstaden
★★★★★ 1/5
TrustpilotWARNING!
We don't recommend Heimstaden to rent from them in Linköping. The agent Miss Lindita that showed us 2 apartments thinks that she owns the company or something apparently. She is listing apartments that you are supposed to move in after a month like no one know that we need 3 months notice period when we have to leave, it's like asking people to pay for 3 rents , 2 for the old apartment and one for the other. The biggest joke is that the specific apartment we wanted was listed 2 times again before we showed interest and when we said we wanted it we have to give 3 months notice she claimed that there others who wanted it and she has to go with them, then immediately after our conversation she listed the same apartment again. I moved 3 times in Sweden in other Companies and never seen anything like her ahaha.
Efstratios · 19 January 2026
★★★★★ 1/5
TrustpilotNo facility management really, but profit oriented enterprise
In Germany they bought a lot of houses at once. Now we cannot contact our "landlords" anymore unless we use their shady online platform. It's a desaster. They don't repair the houses, they don't pay back the money they owe you, instead they raise the rent. We get the impression that they do not really care about managing flats and tenants properly, they just bought the houses to make profit. Sad!
JSF · 12 February 2025
Agent replied · 29 July 2025
Hi JSF, thank you for your feedback. It looks like your review is related to our office in Germany, while this Trustpilot account belongs to our Swedish operations. To ensure your concerns reach the right team, we recommend contacting our German office directly. We hope they can assist you further! Best regards, Heimstaden Sweden.
★★★★★ 1/5
TrustpilotThis company is a GRABAGE
This company is a GRABAGE. One of the shiniest companies you can rent from. I recently moved into one of their premises in Malmo downtown. This is my 4 month, the first month my 25000 SEK bike was stolen from the backyard, which is supposed to be 'gated' and secured. This morning my cargobike christiania model along with a battery of my other cargobike were stolen. I've been contacting the company and it's reckless employees all they could do was feel sorry despite my frequent reminders to install camera surveillance.
Bryan · 8 July 2024
Agent replied · 24 December 2024
Hi Bryan. Having your bike stolen is both costly and incredibly sad. An important step in protecting your bike from thieves is to use a heavy-duty lock that makes it difficult for the thief to break open. Remember to use a lock that is recommended by Stöldskyddsföreningen. Put the lock around both the front wheel and frame in a fixed object.
Then if there is access to a bicycle storage room in your property, we always advise our tenants to store the bike there.
★★★★★ 1/5
TrustpilotI've never lived with a landlord…
I've never lived with a landlord greedier and more heinous than heimstaden. Absolute worst imaginable. Our oven and stove were broken for almost a month this year. It took them over 3 months to address our request to lower our rent, and now they're offering a 0.1% rent reduction for the inconvenience.
TT · 10 November 2025
★★★★★ 1/5
FacebookI am extremely disappointed with the service provided by this agency, which is responsible for managing the building I live in. It’s clear they do not take their rental responsibilities seriously.
For the past three weeks, I have been trying to contact them about a broken chair they provided in the flat. This isn’t just an inconvenience, it’s a safety issue. The person who sat on it was injured twice. I provided them with all the necessary details and requested a replacement, but three weeks later, I have received no action or even a response.
It seems they are “extremely busy”, so much so that they can’t be bothered to address urgent concerns or respond to messages. Their complete lack of accountability is shocking. The furniture they provide is of terrible quality, and now, with Christmas around the corner, I have nowhere to sit. I’ve been left stranded with no solution because they simply don’t take tenants seriously.
This agency is utterly unprofessional, unresponsive, and incompetent. If you’re looking for reliable property management, avoid them at all costs. They will take your money but offer you nothing in return except frustration. Absolutely rubbish service!
Klaudia · 19 December 2024
★★★★★ 1/5
TrustpilotLess than 1 star was not an option
Less than 1 star was not an option, but zero stars has been earned. Customer service is a joke, tickets for maintenance needed have been closed without a remark, Malmö prices on level with Stockholm.
Jón · 18 March 2026
★★★★★ 1/5
TrustpilotThe customer service is not up to the…
The customer service is not up to the standard and not professionally adequate.
Asanka · 13 April 2026
★★★★★ 5/5
TrustpilotI had a good experience with them so…
I had a good experience with them so far. Their agent Ivonne Hartung was nice and helped to rent a flat super smooth. Great communication by email.
Sara · 15 February 2024
★★★★★ 1/5
TrustpilotNon-transparent and biased renting corporate
Worst company to get an apartment from them. Their letting agents are so biased and non-transparent that you won't get any think until and unless you have any friend there. So unprofessional.
Pras · 16 July 2024
Agent replied · 24 December 2024
Hi Pras, We are sorry to hear that you are not satisfied with your contact with us. Of course, we want to know more about what is behind your review and would appreciate if you would take the time to contact us for more information. Send a email to us at: kundservice@heimstaden.com.
★★★★★ 1/5
TrustpilotThey don't return the deposit!
Customer · 12 February 2025
Agent replied · 29 July 2025
Hi, thank you for taking the time to leave a review. It seems that your feedback is related to our German office. To ensure your comments reach the right team, we kindly suggest reaching out to our colleagues in Germany.
★★★★★ 1/5
TrustpilotOvercharge you on leaving their rental apartments
Please avoid this rental company. They will send you a huge invoice on leaving their apartment.
Shannon · 2 August 2024
Agent replied · 23 August 2024
Hej Shannon, För både din och den nya hyresgästens skull görs det en lägenhetsbesiktning (kontroll av lägenheten) i anslutning till flytten. Du som nuvarande hyresgäst får alltid en kopia på besiktningsprotokollet, där man kan se om det finns något som måste åtgärdas innan utflytt. Om det finns skador som anses vara större än vanligt slitage kan du som hyresgäst bli ersättningsskyldig. Samma sak om flyttstädningen blir bristfälligt utförd kan även du som hyresgäst bli ersättningsskyldig för kostnaden om vi måste anlita en städfirma. Om du har ytterligare frågor eller synpunkter är du alltid välkommen att kontakta vår Kundservice på telefon 0770-111 050. /Linn på Heimstaden.
★★★★★ 1/5
TrustpilotOne star is even a lot for this…
One star is even a lot for this nightmare company!Worst experience ever! I'm not sure were to even start from!!!!They basically treat their customers like doormats.Water and electricity is cut down one-two days on a monthly basis for "reparation" (sometimes without any prior notice).For a whole year, workers start drilling and hammering with the heaviest and loudest tools all the walls around our apartment in next door units "for renovation," on a daily basis from 6:00AM to 17:00. When I complained they gave me a cheap pair of ear plugs. Even when I'm dead sick I have to leave the apartment and sit in the street for the whole day until they are done.Absolutely traumatic experience.
Mu · 28 November 2018
★★★★★ 1/5
Trustpilot1250kr for calling customer service out…
1250kr for calling customer service out of timetable to open a door in laundry room. Not 100-200-300, 1250! Feels like the students are outlaws that get a penalty fee. Next time break through the window and pay the repair! Long life stupidity!
Fulanpjmn · 27 January 2021
Agent replied · 23 August 2024
Hi. You should always contact us by calling our Customer Service if you need help with something regarding your accommodation. If you have missed your time in the laundry room and thus been locked out, our caretakers will help you free of charge during office hours. If this occurs during the evenings and weekends, our jour will go out and help you at a cost of 1250 SEK. Information about the cost is provided by Customer Service before the on-call leave. If you have any questions about this, please feel free to contact us. /Heimstaden
★★★★★ 1/5
TrustpilotVery bad
Very bad, very unreliable, very greedy. Stay clear of these.
A · 31 October 2023
Agent replied · 23 August 2024
Thank you for your feedback A.
We are sorry to hear that you are not satisfied with your contact with us. Of course, we want to know more about what is behind your review and would appreciate it if you would take the time to contact us for more information. You can reach us either at 0770-111 050 or kundservice@heimstaden.com.
★★★★★ 1/5
TrustpilotWorst experience ever
Worst experience ever, i come from western Europe and i am used to have always welcoming neighbours, i have moved in Solna 2 weeks ago and i feel so uncomfortable.
🤌🏻🌺👍🏻 · 27 April 2024
★★★★★ 1/5
TrustpilotDeleted account even though i logged in…
Deleted account even though i logged in within 6 months, I did this for 10 years but now they deleted it and they say they can’t recreate it.
Carl · 18 April 2024
★★★★★ 5/5
FacebookI need to be to House please excuse me what is it the office this one this one is inside intervals for me nobody what time is it coming tomorrow 10 o’clock Nan after what time is it 5 o’clock to phone
Ishak · 11 May 2023
★★★★★ 1/5
Trustpilot🛑 🛑 🛑 DO NOT WORK WITH THIS MAFIA…
🛑 🛑 🛑 DO NOT WORK WITH THIS MAFIA COMPANY!!! ⛔
BenceKSZ · 21 March 2023
Agent replied · 23 August 2024
Hi BenceKSZ, We at Heimstaden regret that you have experienced some problems in your contact with us. This should of course not be the case when our goal is to always offer a good service. FYI - you have now left feedback on Heimstaden in Sweden. Here you will find the contact details for our office in Denmark. heimstaden.dk
/Sandra at Heimstaden.
★★★★★ 1/5
TrustpilotI wish I can rate it 0.
Dalia · 9 March 2023
Agent replied · 23 August 2024
Hi. We at Heimstaden regret that you have experienced some problems in your contact with us. This should of course not be the case when our goal is to always offer a good service to our customers. We would like to get in touch with you, so we can hear more about what has happened. We look forward to hearing from you. Please contact our customer service on 0770-111 050 and kundservice@heimstaden.com.
★★★★★ 1/5
TrustpilotTerrible agents (UK offices) recently…
Terrible agents (UK offices) recently took over my apartment block. Worst communication ever, received threatening automated emails for missed rental payments, which was untrue.
Lee · 25 January 2024
★★★★★ 1/5
TrustpilotThey dont care about their costumers
They dont care about their costumers, they only think about money... promise a lot, but never do anything!!
Nanna · 22 April 2021
Agent replied · 23 August 2024
Hi Nanna, We at Heimstaden are sorry to hear that you have experienced problems in your contact with us. This should of course not be the case when our goal is to always offer a good service. We would like to get in touch with you, so we can hear more about what has happened and whether there is any particular event or process that should be reviewed on our part. We look forward to hearing from you. Please contact us at marknad@heimstaden.com. /Madelene, Heimstaden
★★★★★ 1/5
TrustpilotHeimstaden is the most unprofessional…
Heimstaden is the most unprofessional company I ever encountered. I would give 0 rating if I could.
Victor · 2 October 2020
Agent replied · 23 August 2024
We're sorry to hear that you had a negative experience with Heimstaden. We want to enrich and simplify our customers' lives through Friendly Homes and realize that we have not lived up to this promise in your case.
To start with the most urgent issue: we've been able to confirm with your previous housing company that the June rent was deposited. You should receive the return deposit this week - or you might already have it in your bank account by now.
We understand that the process took longer than it should have. As you noted in your complaint, the service transfer from your previous housing company to Heimstaden took place at a moment when some customers had already transferred their monthly rent.
Even though it took us some time to receive the payment info from the various housing companies involved, in most cases this only resulted in an administrative challenge on our side that didn't affect our customers. In your case it did however, and we agree that it shouldn't have. Although we understand that this doesn't help your particular case, we have changed our internal processes to prevent similar issues.
We're also sorry that you had issues with reaching us, especially outside of office hours. Because we want to be available for urgent issues, outside of office hours customers in the Netherlands are redirected to a third party. They can help with dispatching emergency repairs, but cannot look into other types of requests. And even though we set up this process to be able to help our customers with urgent issues, we will look into what went wrong in your case to improve our customers' experience - both concerning our availability as well as the final inspection appointment.
As for your last point, our apologies for using an incorrect name. Fazio is the name we received from the previous company, and was automatically generated in the letter. We will make sure to update the information for if we ever need to contact you again.
Lastly, we want to thank you for your feedback as it helps us to improve our customer service. Our apologies for the inconvenience!
★★★★★ 1/5
TrustpilotAbsolutely rubbish - LULEÅ
Absolutely rubbish, liars and money hungry corporate thieves.
Shane · 25 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
