Dixons Estate Agents Kingstanding reviews

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Trustpilot

Excellent support throughout the buying proccess

I had a really positive experience buying my home through Dixons Estate Agents Birmingham. Ethan and Sophie were both incredibly helpful and responsive throughout the entire process. They were proactive and clear in liaising with the seller and the solicitors, keeping things moving and ensuring communication never dropped, which made what can be a stressful process feel far more manageable.

Ineta · 27 December 2025

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Trustpilot

Dixon Yardley

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recommend the Yardley branch. Keep up the good work Dixon Yardley. 💯

Consumer · 6 January 2026

★★★★★ 4/5

Trustpilot

Renting

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

Sophie · 28 May 2026

★★★★★ 1/5

Trustpilot

I did not receive the level of mortgage…

I did not receive the level of mortgage support I expected from this company. While their general customer service was satisfactory, the mortgage advisor was not helpful. Despite charging a substantial fee, I do not feel that he secured the best possible deal for me. In my view, Mr. Mazar Singh appeared more focused on maximising his own profit than on acting in the best interests of the customer, particularly given his £700 fee.

Simmy · 8 March 2026

★★★★★ 5/5

Trustpilot

Dixons Erdington made it easy

I've recently completed, I was a first time buyer, I'd had a previous bad experience where a dodgy seller pulled out at the last minute and cost me money, I was kind of struggling with the whole process, but Dixons made it easy for me. I was shown round the property by Alison, who knew everything about the property and the area, even who the neighbours were, then from there Sarah handled it and she was brilliant, always keeping me informed and chasing the other solicitor. Then my solicitor went into administration and couldn't carry on working and even then Sarah told me exactly what to do and handled it all for me once I had a new solicitor. It was a massive relief in the end. I'd definitely recommend Dixons after that.

Customer · 13 January 2026

★★★★★ 5/5

Trustpilot

Forget the money-thirsty Oakmans, go to Dixons!

I have dealt with Dixons Estate Agents on several house viewings in Birmingham, and my experience has been excellent. Amy and Claire are genuinely the nicest estate agents I have met. They are energetic, professional, and, most importantly, they take the time to listen. They really paid attention to my preferences for buying a house, made thoughtful recommendations, and never once tried to push a property on me that didn’t feel right.

Emanuele · 18 March 2026

★★★★★ 1/5

Trustpilot

I went to Dixon for a flat on Oldbury

I went to Dixon for a flat on Oldbury, all god till i got there to see the propriety i was shocking in what condition was the flat, absolutely disgusting, they want 850£ rent for one bedroom and another 850£ deposit, the condition of the walls absolutely unbelievably all wallpaper falls down and tales from kitchen missing, no dors between bedroom and kitchen, and at the end I have refused to get the flat they refuse to refunding my holdings fees, absolutely legal robers this agents.

Game · 16 December 2025

★★★★★ 1/5

Trustpilot

Bad experience

I would strongly advise to stay away from dixons/countrywide letting agents from managing a rental property. Especially the Warwickshire office as they would do everything in every opportunity to instruct their own contractors making false allegations of works required on the rental property to make money for themselves. They also hide their complaints procedures when contacted directly and asked about the process and their calls are not recorded so they make things up and completely disregard any instructions given by the landlords. Unfortunately complete professional crooks. They will put all sorts of barriers to raise a complaint and refrain from providing a final response to prevent escalation for their governing body to investigate.

Parvin · 25 November 2025

★★★★★ 5/5

Trustpilot

Excellent communcating skills from Dixons estate agent staff

I met Becca in Birmingham while I have put up for rent my house through Dixons estate agents. Becca was tasked to carry out viewing of interested people.

Arben · 10 December 2025

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice

Barbara · 9 January 2026

★★★★★ 5/5

Trustpilot

Great advice, got the property sold

They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.

John · 21 May 2025

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough.

William · 17 February 2026

★★★★★ 1/5

Trustpilot

Dixons Erdington Letting Services

Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.

Karl · 4 July 2025

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS SELLYOAK- we rented…

DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us £270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time it’s just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They don’t look after your home at all they are just happy to make a quick buck - robbers 🤬🤬🤬🤬.

Lisa · 2 May 2025

★★★★★ 5/5

Trustpilot

A big thank you to all of the team for…

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Gurjinder · 3 May 2026

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS HALESOWEN IN-HOUSE…

DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !

Debbie · 6 April 2025

★★★★★ 5/5

Trustpilot

Becky at Dixons Yardley office has been…

Becky at Dixons Yardley office has been brilliant with the sale of my family home of 54 years,she put me at ease no stress,she has excellent communication about the area and between herself and me,she sold my house in 1 Day im absolutely buzzing,

Angie · 27 February 2026