Connells Kingsheath, Birmingham reviews

★★★★★ 5/5

Google

My partner and I dealt with Lauren who found us a great house at a great price and got all the paperwork and everything sorted in half the time I'm used to with previous agents I've used. She was friendly and knowledgeable and gave us some great advice on how to deal with our current, awful, agents. I would heartily recommend Connells and thanks to Lauren once again for all of her help.

Jimm · 26 October 2022

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

Anchal from Conells was professional and patient.

Anna · 1 November 2025

★★★★★ 5/5

Google

I am incredibly pleased with Connells King's Heath, especially with Parvinder and Sandra. They helped me to close an agreement to rent a beautiful house with fantastic landlords. I am very grateful and happy with the outcome! Highly recommended. Five stars ⭐⭐⭐⭐⭐

Ana · 17 February 2026

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 5/5

Google

I cannot recommend Connells Kings Heath enough! The service provided by Billy in particular was incredible. Billy is extremely friendly, helpful, approachable and knowledgeable in his area and was always contactable whenever we needed him. He went above and beyond on a daily basis to push through the sale of our property quickly and efficiently whilst taking away as much of the stress away from us as possible. I cannot thank him enough for the service he provided along with all of the other lovely staff who put up with my daily phone calls. Would definitely use Connells again in the future and highly recommend to anyone looking to sell their house!

Sarah · 26 October 2020

★★★★★ 1/5

Google

I would strongly advise against using Connells. They have somehow managed to forgo any sense of decency or responsibility when it comes to returning items left behind by tenants. Although the landlord is responsible for managing the property, they seem to think their role as advertisers absolves them of any duty to assist in resolving issues. After returning to the area following a considerable time away, I discovered that belongings I had left in the property over two years ago are still there (as they are visible from the street) and, shockingly, are being used. I should have been notified within 21 days of vacating the property, but neither the landlord nor the agency made any effort to contact me regarding the items left behind, even though they had my details. When I reached out to Connells for assistance, their response was dismissive and inconsiderate. They flatly refused to help me reclaim my belongings, hiding behind the excuse that they “only advertise the property.” This complete lack of empathy or willingness to facilitate a resolution is appalling. While I acknowledge that the timescale since I left is significant, this does not excuse their unprofessionalism or basic common decency. If you value professionalism, accountability, and basic human decency, I would strongly recommend avoiding Connells.

Carl · 2 December 2024

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Google

One star is too generous for this incompetent bunch of nitwits. From the very beginning our experience with them was horrendous, when they or the equally terrible referencing service they use, TLC, repeatedly lost or forgot about paperwork that had been sent to them. Our guarantor spent a fortune sending items via Special Delivery more than once because Connells and TLC lost them or because they were too stupid to read what was in front of them in order to see that all the necessary details were covered in the first pieces of documentation sent. Every time they requested something, it was implied that it would complete the process and we could then move forward with renting our selected property, but then something else would be requested that they could and should have asked for in the first place. Two days before we were set to sign the paperwork and pick up the keys, we were told we may not be able to move in when planned because the landlord had not yet signed his part of the agreement. It soon transpired that the reason the landlord had been unable to sign was that Connells had still not even sent the agreement through to him. They finally agreed that, under the circumstances, they would allow the landlord to sign in retrospect in order to allow us to move in as we had already booked removals, but there was no apology or remorse, and we were not told this for certain until about 3 hours before we were due to pick up the keys - and only then because we phoned them. There was a complete lack of urgency throughout the entire process. On the day of the move, we received an email from Lauren at Kings Heath telling us our guarantor needed to visit his nearest branch with ID, and that this is usually done nearer the beginning of the process. This left us wondering why it hadn't been done when it should have been? Further to this, our guarantor's nearest branch was not just down the road, oh no, it was an hour and a half's drive in each direction! It is utterly ludicrous to expect someone of over 70 to drive that far with a couple of pieces of paper when they have already given you bank statements, pension statements and council tax bills to show who they are and what their income is. The next several months were blissful as we had no contact with Connells. The landlord was lovely and it soon became clear that both he and we were happy to continue the tenancy privately in order to save paying Connells money for old rope. The landlord gave notice, and we received a letter to say that Connells would no longer be serving as management for the tenancy after a certain date. We should make no further rent payments to them, lest they be returned to us minus a £30 'processing' fee. Cue an email yesterday morning claiming we are in rental arrears. We are most assuredly *not* in arrears as the tenancy ended over a week ago, but once again Connells do not know what they are doing. Upon phoning the Kings Heath branch to try and sort this out, my husband was told that Connells Kings Heath had been told by the landlord that he wished them to continue acting as managers until the end of the original tenancy agreement, which is due to finish at the end of this month. This is despite the many letters that have been sent to the branch by the landlord confirming that he understands the tenancy would end last month and he would be responsible for collecting rent from there on, and also despite the letter Connells themselves have sent to us saying the same thing. I am at a complete loss with Connells. I have absolutely no faith in them whatsoever and I can't understand how they have stayed in business. They are rude, unprofessional, blasé about life-changing matters, and, frankly, completely useless. I would strongly advise anyone considering using them as letting agents or estate agents rethink and use someone else, as Connells seem to be the worst of the lot. Edit: despite the comment from Connells below, no attempt was made to look into this matter and I never received a reply to the email they requested from me. All for show.

Alison · 27 October 2019

★★★★★ 4/5

Google

First time I used Connells Estate Agents and overall service was good. I dealt with Lauren, she was really helpful, she ensured we had everything we were looking for, process was quick and the service provided was great. However, I have only given 4 stars as I am still waiting for the Let By sign to be taken from our front garden, having this sign it just shows that somebody has recently moved in. I have informed the agency and I am awaiting for the above mentioned to be removed. I do recommend Connells and I will use them again in the future if I find myself in the situation where I am looking to purchase or rent a property. Regards,

Javier · 27 October 2019

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

I had a wonderful experience with Connells. Sandra, who was my main point of contact, was fantastic throughout the entire process. She communicated with me consistently, kept me informed at every step, and made everything so much easier. Such a kind and professional lady! To top it off, I received a thoughtful welcome gift, which was a lovely surprise and made the whole experience even more special. I highly recommend Connells for their excellent service and attention to detail.

SlaybyMo · 19 October 2024

★★★★★ 1/5

Trustpilot

Worst estate agent in Kings heath…

Worst estate agent in Kings heath Birmingham Area.Letting Branch Manager Parminder Mahay is very rude, never reply to emails and pick up the calls, always shouting on phone, Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind. People, be aware of this estate agent. Never use this estate agent.

Engali · 29 July 2024

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

I had an amazing experience with Dilvinder at Connells. They were incredibly understanding and offered excellent advice. I really appreciated the time they took to answer all my questions, it was extremely helpful, thank you.

Smile · 17 February 2026

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

I had great experience with the Mortgage Advisor -Curt in the Kings Heath Branch. He was very efficient and understood what I wanted. Ensured I was comfortable throughout the application and simplified the process. If I had any questions etc he would call me or book me in for an appointment to explain everything thoroughly. He actually got me the rate/incentive I wanted. Plus it was quick too. In the past previous experiences with mortgage advisors from other companies was a stressful experience. However Curt made it stress free and exceeded my expectations. I will always go back to Curt as my mortgage advisor for my future purchase from now on🙂

Asma · 26 October 2023

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 5/5

Google

Great experience. Was nervous about finding a new home but Sandra who helped me was there from the start till we settled in our new home. Answered all questions and was helpful. Thank you so much.

Pamella · 20 January 2026