Connells Kingsheath, Birmingham reviews

★★★★★ 1/5

Trustpilot

Awful letting agent!

Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!

Tayler · 31 January 2023

★★★★★ 5/5

Trustpilot

Mortgage Service Consultant Extraordinaire

All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!

Tim · 29 January 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!

Lee · 6 October 2020

★★★★★ 5/5

Google

Very good service I had great experience with the Mortgase Advisor.Curt in the kings heath Branch.he was very efficient and understood what I want Luke as well very good and well behaviour thanks again Connells

Arif · 11 January 2024

★★★★★ 1/5

Trustpilot

They allow viewings only if you take their mortgage

Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.

Mihai · 19 January 2023

★★★★★ 5/5

Trustpilot

Excellent and professional

Chose to go with connells to sell my mother's property, a decision that I would make again in a flash, they priced it realistically and the write up, photos and videos were accurate. Connells were very professional and kept us updated from start to finish, they dealt with all quieres promptly. Mark, lavinia and libby your all stars. (especially libby who done alot of running round and phonecall) Thank you.

Yvonne · 31 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgraceful employers!

Absolutely disgraceful employers! I've never worked for such a deceitful company! The AREA MANAGER promised a pay rise and company after 3 months employment, branch was performing poorly at best. So I did the manager job on a consultants salary for 4 months, asked for my review to receive what was promised! Lo and behold, the area manager wouldn't even put it to her manager as she knew full well they were false promises and were never going to be granted! I left on this basis as the salaries are poor at best, now 6 months down the line they're threatening to take me to court if I don't pay them a commission guarantee back! Absolutely disgraceful company, half the staff are well underpaid and want to leave but are obviously trapped by this clause in the agreement! Connells, Bridgfords, Countrywide all under the same umbrella and should be ashamed at how they treat employees. I was warned not to work for them but I went against that warning, being lured in with false hopes of promotion. Do not accept employment here!

Sallyann · 16 January 2023

★★★★★ 1/5

Trustpilot

- Unreliable communication

Lunderdog · 28 March 2026

★★★★★ 1/5

Trustpilot

Worst customer service I have received in my life

This review is for the letting team at Birmingham Cradley Heath..I should have checked this website first before I even thinking of a viewing with them. Where should I even start.when I booked a appointment for viewing a flat I was told will get a confirmation message by the end of the day but didn't get any and I have to call myself again to get one (on Monday). On Tuesday I call back to recheck and I was given a green signal.Wednesday - I take train from Stoke to the property in Birmingham which included 2 changes total an hour and 35 mins of the journey. When I reach their and tried calling no one picks up the call.Desparate I call sales teams and the lady on the other side informs me that the booking was cancelled as the two people from the letting team called in sick.she says they tired to call me in the morning around 9 but couldn't reach me. (Lies - I didn't get any call) When I asked her who called me when both are sick , she says the sales team . But when I asked they why doesn't the sales team come and me the room, she says no we don't deal the lettings and we don't have the data of it( but she said she called me another lie).Now imagine a single lady in the rains,taking all those trains ,taking a day off and spending a (£24.35) in total for ticket.Because them not picking up the calls on time my return was delayed..so all changes of train as well..2 hrs journey became 6 hrs of journey..one careless behaviour caused so much trouble for a person ..This people should be ashamed for this type of customer service. You should not run a company if have not got the basic ethics of management, discipline..

YS · 11 January 2023

★★★★★ 1/5

Trustpilot

Incredibly Poor Service Ethics

I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless

HAMDEN · 3 January 2023

★★★★★ 5/5

Google

I cannot recommend Connells Kings Heath enough! Lauren was so helpful, professionnal and reactive. Moving from another country, I wasn't used to renting processes in the UK, and she took the time to explain every step. Thank you Lauren for making this so much easier!PositiveResponsiveness, Professionalism

Emilie · 26 October 2020

★★★★★ 1/5

Trustpilot

One mistake after the next..

Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!

Louisa · 25 July 2016

★★★★★ 1/5

Trustpilot

Absolutely shocking experience

Ok so from the beginning i instructed Connells to sell my apartment, what a big mistake that was. I did not put any tenants into the property as i thought it was unfair if i sold the property within the time. They recommended their solicitor Davisons Law solicitor based in Edbaston Birmingham to act on my behalf what a joke. Altogether i chased between both Davisons and Connells 1 year to sell the property, in the end the buyer pulled out wasting 1 year of no tenants and me having to pay the council tax. It was so frustrating as i was chasing for the information that Davisons Law should have been requesting. So many times i spent hours trying to get the information for the solicitor. For the privilege they sent me an invoice of £1200.00 for not doing the job they were supposed to do. So the property came of the market and connells found me a tenant and they took the deposit for me. After 6 months the tenants trashed the property, took the carpets and connells said it would cost approximately £4k to carry out the works to the property. I then asked if i could get the deposit back as they trashed the property and took the carpets, silence no communication nit heard back so altogether i lost around 7k because of Connells, the money that i spent to get the property in good order, £1200.00 to solicitors, full council tax whilst it was empty and the deposit.In my humble opinion they cont care about anything except finding tenants and charging you for everything with no service aftercare.

A · 9 December 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.

Customer · 7 December 2022

★★★★★ 5/5

Trustpilot

Sonny and Doug are amazing

Really amazing people both Sonny and Doug helped get us moved in 1 week. They were always there to help from start to finish and have continued to help after the move also. It was the least stressful move I've ever done!!! Highly recommended to use Connells Welyn garden

DC · 8 November 2024

★★★★★ 2/5

Trustpilot

Beware what you sign when handed the contract regarding their FEE

The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.

Klara · 5 December 2022

★★★★★ 1/5

Trustpilot

If there less than one star definitely…

If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress

Enas · 19 November 2022

★★★★★ 1/5

Trustpilot

This parasitic vile company put my…

This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.

Dre · 27 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs if you value your…

Avoid at all costs if you value your mental health!! Connells failed in their legal duty to inform us fully about our buyers position to proceed which led us to accept an offer from someone with a complicated chain, leading to stressful delays. They failed to keep us informed on progress and when contacted for an update, calls were frequently not returned. The service was so poor, our buyer regularly contacted us to find out if we knew what was happening with their chain! Despite making a formal complaint outlining their numerous failings, Connells would not accept any of their shortcomings. A disaster from beginning to end. Should anyone be unfortunate enough to use this company, the best advice is if you speak to them follow the conversation up with an email to ensure a written record of everything they say or do because their staff have difficulty in recalling anything discussed verbally.

Val · 31 October 2022

★★★★★ 5/5

Google

Thanks to Connells estate agents for giving me the best flat for rent. Thanks to Shaz for her excellent performance

Sandra · 26 October 2023

★★★★★ 1/5

Google

This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.

Nihal · 26 October 2022

★★★★★ 5/5

Google

Its the 1st time me and the partner have rented privately and I can honestly say Sian Morris who was dealing with us from the start to finish was brilliant and super efficient! She made the moving process less stessfull for us with her organisation of the paperwork process. Any thing we was unsure of, she answered without a single problem. Me and the boyfriend can not fault her at all. Id happily recommend Connells now due to the superb efficiency and there friendly professional manner. You have two very happy tennants who are now settling into our new home. Thanks again for everything Sian. Your amazing!

Sarah · 26 October 2022

★★★★★ 1/5

Google

We had a horrible experience trying to buy our first house from Cornells Kings Heath. The sale didn't go through at the end after numerous chases as the vendor were unable to clear the charges on the deed. We were ready to complete within 5 weeks but had to wait further on the vendor to clear the charades. During this we chased the matter with Connells and they were very slow in getting back to us, calls were never returned, for days no body answered the phone and emails were replied after 5 to 7 days. Was a complete waste of time and money and pure frustration. Went with their neighbour for the second attempt and completed within 7 weeks.

Dev · 26 October 2022

★★★★★ 5/5

Google

As a tenant I recently moved into a property which I came across Rightmove. Although the property was managed fully by the landlord, my experience with Connells was certainly a pleasant one. The Lettings team- Sian, Charlotte and Kori remained always professional at all times. Having had bad experiences with other agents, the guys always kept me updated with next steps and always responded to my emails and calls. Very swift transaction with no problems at all. Thanks again guys.

Umar · 26 October 2022