Trusted Agent profile · Birmingham
★★★★★
1,839 reviews across 2 platforms
93 High Street, Birmingham, B14 7BW, B14 7BW
Connells's office in Birmingham, at 93 High Street, is rated 2.2 out of 5 across 1,839 reviews on two platforms, including 206 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
5/5
GoogleCurt literally made, what was a hellish journey to a first time buy, a breeze. I had so many issues and since our first meeting, he supported me through every step of the way. He’s a consummate professional with a really friendly demeanour. Curt, you’re an asset to Connells, thank you
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
5/5
Googlei have rented a property from Connells Kings Heath. Lauren McConkey was my lettings negotiator. it was a pleasure to have her look after me and the process of getting the property, she was efficient and good at communicating what was needed from me and what i expected from the agency. everything was done in timely manner - i would recommend Lauren :)
1/5
TrustpilotVultures bordering on harassment
Viewed one house with them over 6 months ago and they keep calling from two different branches despite being asked to stop. The other branch kept harassing to do a home valuation even when I said we weren't interested and at the time I didn't want to be rude but they kept calling when I was at work so booked in a valuation to get them to leave me alone then cancelled it online thinking they'd get the message. But they kept calling so I stopped picking up. 6 months later they're still calling and it's really getting annoying so I answer and ask them to take me off their list thinking that's the end of it. But guess what, they keep calling. If I get one more call I'm going to complain to ofgem or something because this is getting ridiculous
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GoogleBethany at Kings Heath Branch of Connells. “Thanks for your support and expertise selling my Mom’s house, your support and personal assistance throughout this process has been excellent” We will definitely use you and your team again in the future as you made a difficult process of selling the house a seamless process even when we had challenges. Thanks Peter.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
5/5
TrustpilotBirmingham Great Charles Street Lettings
Joe Fletcher the Letting Manager was amazing!He took us through the whole process quickly and with clear communication. He always answered queries personally straight away (email, phone, whatsapp). When he was away Sophia, the deputy manager was really helpful. All paperwork online as well. Highly recommend as letting agent.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
GoogleVery poor recent experience with the team at Connells King Heath.. we made an genuine attempt to purchase one of their properties, but because we was not prepared to use any of their services i.e mortgage broker, conveyancing our accepted offer was discarded..based on my recent experience as a genuine buyer i would not recommend selling your property with Connells as their techniques is questionable, we have since had a offer accepted on another property, with a professional & courteous estate agent.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
5/5
GoogleI had an excellent experience with Connells. Their professionalism, dedication, and expertise made the entire process smooth and stress-free. The team’s attention to detail and clear communication were outstanding. I highly recommend their services!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren has been such a great help with finding me a place and getting everything done and dusted in a very short turn around.
Thank you James for taking the time to leave us a 5-star review for our Connells Kings Heath team and within this acknowledging the support given by Lauren.
1/5
TrustpilotAppalling service DO NO USE
I have been using Connells for a long time as I let my property through them. Staff turnover is massive, very unprofessional. Hardly do anything always having to constantly chase them for updates. Never communicate with each other and always letting you down and don’t turn up for property inspections! Quality and standard of service is very poor. I would never recommend this estate agent. Connells need to get a grip and invest in people who will stick to the job and more importantly know what they are doing! DO NOT USE
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
