Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a landlord I feel that the service provided by Claremont has been brilliant. In particular Gopi, who helped me find a tenant. She kept me updated on a regular basis in regards to interest that was received for the property, how the viewings went and providing me relevant feedback that may have been beneficial to me.
Once a tenant had been found she ensured I had a full understanding of the steps that needed to be taken to arrange for the property to be occupied and if I had any questions she was happy to answer. I would highly recommend this company to anyone who requires help in property management whether they have one property or a portfolio of properties.
Sandeep · 28 July 2019
★★★★★ 1/5
GoogleAVOID!!! Be warned!!! Thanks to Grace, I finally got my holding deposit back after 5 months! If it wasn’t for her, I don’t think I ever would have got it back! Not good!
T · 18 April 2024
★★★★★ 5/5
GoogleCannot thank Gopi lettings manager at Claremont property group enough for all her help in finding our rental property for us. She kept us fully up to date with what was going on with our referencing and got us moved into our new rental home within the week. I would highly recommend Gopi and the Claremont property group if you're looking to rent. You will not be disappointed with the service!
Ahmed · 20 March 2017
★★★★★ 5/5
GoogleWe have worked with Claremont for a while now and they are great! Supportive, helpful and professsional. Jade is great and an asset to the company. thank you so much
Dea · 12 October 2020
Agent replied
Thanks for the feedback. It was a pleasure helping you.
Claremont Property Group
★★★★★ 5/5
GoogleA huge thank you to the team here, I have been n contact with Beth from Claremont from Day 1 of our sale, and she has been nothing short of tremendous for me. I've had little reason to call her, as she has left me with all updates, as often as they occur. A massive thank you to Claremont, and big thank you to Beth for everything!
Daniel · 20 March 2018
★★★★★ 1/5
GoogleBE WARNED! Don't trust Claremont.
I am chasing my initial £500 reservation fee for a property in Solihull Heights with Claremont Property Group and the reason for this is that it is now 6 months from reserving the property and I am been told I still cannot move in! I paid the fee in August 2017 with the expectation as advised by Claremont that I would be moving in August/September 2017. This date passed and then I was told the new date is December/January 2017. In a recent communication with Claremont I was informed that they now cannot give me a date of completion for the property and therefore I wish to receive my £500 reservation fee back and cancel the purchase of this property. They gladly took my money 6 months ago but can't even deliver a proper, complete property build.
If Claremont fail to refund me my £500 reservation fee then I will be contacting Trading Standards or failing that I will go to the small claims court and go through that process to get my money back. I am still awaiting a reply via email.
Lewis · 28 July 2019
Agent replied
Dear Lewis
Many thanks for your review.
We take client feedback very seriously and have investigated the matter today.
As we have already explained to you, we act as the selling agent and not as the developer in this particular instance. As such we have been totally reliant on the information provided to us by the developer regarding timescales and delays
Further to receiving your email on Wednesday 31/01/2018 at 20.12, we passed on your request to the developers, and awaited their response.
We have now received this, and sent you an email directly
Thanks
Claremont Property Group
★★★★★ 5/5
GoogleI am thrilled to have finally found my new rental property all thanks to Gopi Lettings manager at Claremont who helped me find and move into my new rental property within a week. She provided me with excellent lettings customer service and kept me up to date daily. I would highly recommend Gopi and the rentals team at Claremont! One very happy tenant
Muhammad · 20 March 2017
★★★★★ 5/5
GoogleJade is amazing. So helpful and supportive and is always there if I need anything! Thank you so much x
Jade · 12 October 2020
Agent replied
Thanks for the review. We appreciate you taking the time to leave us feedback.
Claremont Property Group
★★★★★ 5/5
GoogleAs a landlord I feel that the service provided by Claremont has been brilliant. In particular Gopi, who helped me find a tenant. She kept me updated on a regular basis in regards to interest that was received for the property, how the …
Sandeep · 20 March 2017
★★★★★ 5/5
GoogleJust a quick note to thank you all for all your help in moving me into my new home, I dont usally give feedback but I really appreciate all you have done and a special thanks to Julie and Tristan
Rajnish · 25 June 2016
★★★★★ 1/5
GoogleWorst company in Birmingham! Time will tell.
Chuepinia147 · 21 August 2024
Agent replied · 24 August 2024
Hi there,
We can’t seem to find any dealings with you in the past or present.
Please could you email kuran@claremontpropertygroup.co.uk with the issue?
For your information Claremont Property Group does not provide any external services so please advise.
★★★★★ 1/5
GoogleI wanted to buy flat from you Claremont group at solihull Heights Birmingham.
You said yes to the offer, I paid deposit and got a lawyer and the mortgage l. after three months, the week of exchange, you changed your mind.
This was 3 weeks before my marriage. You changed your mind because you think you can make more money after Brexit,, so whyyyyyyyy did you post the flat for sale. Why wasting my time and my money ?? Why??
I lost 1500 lawyer fees. I had to get married in a rented room. My wife had cried because of you and returned the ferniture, which we couldn't return all ( we can sell you some if you want )
You have caused me enough harm. Now I have been requesting my deposit back from Mandy and I can't get it. It is been forever.
I really hope you take this seriously, I have had enough harm from you. You need to send the deposit back.
Usama · 20 March 2020
★★★★★ 1/5
GoogleOne of the saddest things to see is when a company provides such a bad service, rather than asking themselves what's wrong and improve, the good reviews for themselves.
Good reviews come with hard work and honest service. Your own reviews are easily identifiable - all you have to do is look at the pattern. Look for example at the words "highly recommended". Look at the patten of speech and the details of the review - it's non existent.
Callum · 28 July 2019
★★★★★ 1/5
Google- Incorrect Marketing material
- Incorrect information provided on property thoughout 6 months
- Poor communication after sale - emails ignored, emails are sent randomly with vague answers
- Our financial details exposed to unauthorised people
- No acknowledgement or support
- Manipulative advice: We were told it was "best to have nothing in writing", told we were "too sensitive" when asked about snagging items, promised issues would be taken care of only to be asked multiple times to write again, in other times told promises were never made.
- Had to chase up paperwork for weeks, receipt for fees paid
- Management washed their hands refused to help for weeks
- Delays and Delays without clear explanations
- They have admitted to negotiate with other client after reservations behind our back
Ido · 20 March 2018
★★★★★ 1/5
GoogleI gave them my £500 reservation fee for a 'Solihull Heights' apartment in August when Beth told us we'd be moving in by September, we are still not moved in, living at our brother in-laws home STILL waiting for these apartments to be built. It's very unpleasant and has put is in a very awkward situation for months on end. Delay after delay. We are thinking about looking elsewhere due to all the lies and push-backs they keep feeding us. Not happy at all.
Regards,
JM.
John · 20 March 2018
★★★★★ 1/5
GoogleBE WARNED! Don't trust Claremont.
I am chasing my initial £500 reservation fee for a property in Solihull Heights with Claremont Property Group and the reason for this is that it is now 6 months from reserving the property and I am been told I still cannot move in! I paid the fee in August 2017 with the expectation as advised by Claremont that I would be moving in August/September 2017. This date passed and then I was told the new date is December/January 2017. In a recent communication with Claremont I was informed that they now cannot give me a date of completion for the property and therefore I wish to receive my £500 reservation fee back and cancel the purchase of this property. They gladly took my money 6 months ago but can't even deliver a proper, complete property build.
If Claremont fail to refund me my £500 reservation fee then I will be contacting Trading Standards or failing that I will go to the small claims court and go through that process to get my money back. I am still awaiting a reply via email.
Lewis · 20 March 2018
★★★★★ 1/5
GoogleWell iv had bad experiences with these guys and I'm in shared housing came from jail they say they only deal with shared accommodation but how come that they have properties but not for me is my money from esa not good enough 774pounds they come across as money grabbers I ain't even living in the house whr I'm at anymore an they still gettin paid its funny how they got all lovely comments an not 1 bad comment it must be just me they are failing
Mark · 20 March 2017
★★★★★ 5/5
GoogleAndy and Beth sourced a purchaser for one of the apartments in a multi unit development.
While in the first instance due to personal circumstances the purchaser put the sale on hold, they maintained strong communication and ultimately got the sale back in play and completed within 5 weeks.
Something of a bumpy ride, that they kept up with and got the result we were looking for, while also getting a great asset into their clients portfolio.
Dan · 22 August 2017
★★★★★ 5/5
GoogleI have been renting a property off this estate agents since November 2020 they did there very best to get me in the property in Smethwick before all the lock downs happened they've fixed what has needed to be fixed on the property when I have phoned them and they have been polite and professional the whole time
Leanne · 19 April 2022
★★★★★ 5/5
GoogleService was good and smooth. Gopi was informative and her response to my enquiries was efficient and very helpful. Was a great service overall.
Daad · 20 March 2017
★★★★★ 5/5
GoogleClaremont acted as the selling agent for the property I bought they gave excellent customer service especially Beth and Anna
Mike · 20 March 2018
★★★★★ 1/5
GoogleWould not deal with this absolute shambles of a company, very little communication, no reimbursement of £2000 deposit and still on going trying to get them to speak to us. 17 months disgusting. Perm if your website is correct as co-founder why do you not respond.
As you can see from other people’s statements only the positive are replayed to. Does that not say it all.
Caroline · 20 March 2019
★★★★★ 5/5
GoogleBeth was absolutely awesome. Showed a lot of care and gave a lot of time. Thanks!
N · 20 March 2017
★★★★★ 5/5
GoogleBeth was absolutely awesome. Showed a lot of care and gave a lot of time. Thanks!
Nick · 12 March 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
