Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience with City Ends, and I can’t thank Amjad enough. He is incredibly knowledgeable, professional, and truly amazing at what he does. From start to finish, he guided me through the process with ease, answering all my questions and making sure everything ran smoothly. Highly recommended!
Neelam · 21 November 2025
Agent replied · 23 December 2025
Thank you l. It was a pleasure supporting you through the process, and I’m really glad to hear everything went smoothly. We truly appreciate your recommendation.
★★★★★ 5/5
GoogleCityends Estate have been outstanding in our experience. The team are friendly, professional, and always cooperative, which made everything much easier for us as tenants. Their communication and support have been excellent throughout, and we have been very happy renting through them. Highly recommended.
Uzair · 3 April 2026
★★★★★ 5/5
GoogleI had a great experience renting through Cityends. They were always responsive and professional whether it was sending a plumber or arranging for any engineer, their team acted promptly every time I contacted them. I also received my full deposit back without any issues, which I really appreciated. Overall, it was a smooth and hassle-free experience. I highly recommend CityAnswer to anyone looking for a reliable letting agency!
Habeeb · 2 August 2025
★★★★★ 5/5
GoogleIv been using city ends for the past 5 years and I can't fault them. They always have guided me in my property portfolio and the staff are very friendly with good communication skills. Keep up the good work
Kashif · 17 February 2026
★★★★★ 5/5
GoogleExcellent customer service
I'm a firm believer Of treating someone the way you would like to be treated which in some organisations unfortunately isn't the case. City ends definitely sets the bar high with the way they treat you. I went in for some advice on a mortgage and was made to feel welcomed, not judged according to how I look and left feeling happier at the thought I am in safe hands, where the wool won't be pulled over my eyes, which unfortunately was the case with another establishment. Which is a shame for that other place as 3 other family members are also looking to get on the property ladder :) Would definitely recommend with confidence to family and friends
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Skips · 17 April 2018
★★★★★ 1/5
GoogleWorst experience ever , they lied to me and tricked me into signing a contract to manage my property when I specifically told them I only wanted to pay for Tenent finding fee their agreed that was fine but then they made me sign papers . And then they said you should have read the contact properly we are managing the property now, I was fuming they said to withdraw contract I had to pay close to thousand pound as one off payment. I had no choice but to pay them that big lump sum as I didn’t trust a word they say to me anymore therefore didn’t want them to mange my property as you lie once they would keep telling lies. NEVER rent properties with them they will let you down and rob your money
Narina · 23 March 2021
Agent replied · 25 October 2024
Hi Narina,
Thank you for your feedback. I have investigated the concerns you have raised but on this occasion, I have concluded that our recollections differ greatly. It maybe because our dealings were in late 2017 and your review was left some 2 and half years later. I also have evidence on file that contradicts some material facts left in your review.
While we endeavor to keep all our customers happy it isn't possible when facts are misrepresented, sadly as is the case on this occasion.
Regards
★★★★★ 5/5
GoogleGreat estate agents! Must say they are very good at what they do. Becoming a Landlord can be stressful but Cityends have been quick and efficient in finding suitable tenants for my BTL property and happy with their service.
Many thanks and highly recommend 👍
Omar · 26 February 2025
★★★★★ 5/5
GoogleI've worked on a few maintenance projects with Cityends, and I can say they're really reliable and professional. Whenever I've popped into their office, it's been a friendly and welcoming environment. I recently bought my first property through them and I'm definitely looking forward to doing more business with them. I highly recommend their services!
Titan · 22 March 2024
★★★★★ 5/5
GoogleVery friendly and professional staff, a gentleman named Harry was the estate agent who we dealt with when buying our first home, he was always happy to help and quick to respond to any queries and sort out any issues.
Martyn · 17 April 2019
★★★★★ 1/5
GoogleDo not go with these agents if you want to rent a property as they didnt manage my property or deal with the problem clients which ultimately resulted in extreme damage to my property. If I could, I would have given 0 stars.
Alima · 17 April 2020
Agent replied · 25 October 2024
Hi Alima . I have checked all our current and past landlords and have been unable to find your details. If we are the agent who have dealt with your property kindly contact us on our office number and ask to speak to the manager. I will be more then happy to help resolve any concerns that you have. Many Thanks
★★★★★ 5/5
GoogleOne of the best estate agent in Birmingham. Mr. Mahir Khan is very friendly and most reliable. 5 Star for their service.
Raj · 23 March 2020
★★★★★ 5/5
GoogleAmjad and Mahir always go the extra mile. We have used their services as a family for many generations and will continue to do so.
Thank you for all your help over the many years :)
Nusrat · 22 March 2024
★★★★★ 5/5
GoogleAfter speaking with Amjad I have had a good response, he has resolved the issues I have had, was very professional I was very happy with the service. Thank you
Aisha · 17 April 2021
Agent replied · 25 October 2024
Thank you for the feedback. I am glad I could resolve the issues you raised, Which I found to be fair and reasonable. Wishing you all the best for the future.
★★★★★ 3/5
GoogleNot very accomodating to single parents. Frowned upon!!!!
Peg · 23 March 2023
★★★★★ 5/5
GoogleVery professional when selling my property and assisted in my purchase.
Sorted my mortgage within a very short period of time
Habz · 23 March 2021
★★★★★ 5/5
Googleprofessional company who i have had multiple dealings with, straight to the point advice and highly diligent.
highly recommended.
Daud · 17 April 2020
★★★★★ 5/5
Googleprofessional company who i was a tennent with, straight to the point advice and highly diligent.
highly recommended.
A · 23 March 2020
★★★★★ 5/5
GoogleThis is a good agency they helped me alot, very friendly and professional too
Sarz · 26 October 2020
★★★★★ 5/5
GoogleThis is a good agency they helped me alot, very friendly and professional too
Sara · 17 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Adham · 4 June 2025
★★★★★ 5/5
GoogleRating only, no written review.
Subhan · 2 June 2025
★★★★★ 5/5
GoogleVery friendly and professional
Khalil · 17 April 2018
★★★★★ 5/5
GoogleVery very helpful they are.
Kamran · 17 April 2016
★★★★★ 5/5
GoogleRating only, no written review.
Somiyeh · 23 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
