Every review we hold for the Birkdale office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!
Naomi · 27 July 2024
Agent replied · 26 August 2024
Thank you for your kind words! We're delighted to hear that Alison Ainsworth and Alison Whiteside provided you with such exceptional service throughout your sale, despite the complications. They truly went above and beyond to ensure everything progressed smoothly and kept you informed every step of the way. We'll make sure to pass on your appreciation to them.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKaty at Farrell Heyworth has been brilliant throughout the sale of our house. From the meet and greet completing the initial valuation to introductions to our buyer. She is professional, knowledgeable, and incredibly supportive. Her …
Calum · 22 September 2025
Agent replied · 22 April 2026
Thank you for your excellent review and recommendation. We’re so pleased to hear that Katy provided such professional, knowledgeable and supportive service throughout the sale of your house. … More
★★★★★ 5/5
GoogleI had a fantastic experience with our estate agent, especially with Katy, the valuer. She was professional, friendly, and spot-on with her valuation, giving us clear insights into the local market. Katy’s attention to detail and warm …
D · 22 August 2025
Agent replied · 22 April 2026
Thank you for your fantastic review and recommendation. We’re so pleased to hear that Katy provided such a professional and accurate valuation, with clear insights into the local market. … More
★★★★★ 5/5
GoogleKaty Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.
Claire · 6 June 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and the opportunity to provide you with the support you required. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
Michael · 29 July 2019
Agent replied
Hi Michael, Thank you for taking the time to leave us a review. We're delighted we were able to help you and your family to find a new home and the we were able to do so in a time that suited you. The Southport team will be delighted to hear your kind comments, we are very proud of the excellent service they provide. Wishing you all the best in your new home, The Farrell Heyworth team
★★★★★ 5/5
GoogleAmazing help from Maya L, made our moving process so easy and smooth!
Jade · 13 March 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback.
We’re delighted to hear that Maya made your moving process feel so easy and smooth. It’s great to know her support had such a positive impact on your experience.
We’ll be sure to pass your kind comments on to Maya.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Would like to do a special mention to Natalie Eccleston who helped so much to get things over the line.
Damien · 22 December 2023
Agent replied · 21 March 2024
Thank you for your kind words! We're delighted to hear that you had an absolutely fantastic experience with our service. Natalie Eccleston and the entire team appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMyself and my partner have been dealing with Taylor at Farell Heyworth. Taylor has been professional to deal with and very responsive to any questions we may have. Taylor has kept me in the loop during this time of buying a property and we can't thank her enough.PositiveResponsiveness, Quality, Professionalism
Hannah · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that Taylor and the Preston team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleIncredible service and Katy was a true credit to Farrell Heyworth. Ensured that I was informed, answered all of my questions and it was truly a seamless process
Jake · 22 November 2023
Agent replied · 21 March 2024
Thank you for your positive feedback regarding the incredible service you received, and we appreciate your kind words about Katy. We're thrilled to hear that Katy was a true credit to Farrell Heyworth and that she ensured a seamless process for you, keeping you informed and addressing all your questions.
Providing excellent service is a top priority for us, and it's great to know that our team member made a positive impact on your experience.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleCouldn't be more happy with the service provided by Farrell Heyworth, especially Natalie. Excellent customer service from start to finish. Always kept informed and updated throughout.
Gill · 22 December 2023
Agent replied · 21 March 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Farrell Heyworth, especially with Natalie. Providing excellent customer service is our top priority, and we appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI have spoke to a few members of staff at Farrell Heyworth throughout my house searching process. Each time they have been extremely friendly, professional and knowledgeable. I have been lucky enough to now find a property through FH and Taylor who is now dealing with our sale has already got things through very promptly and has advised us of the next steps straight away. Taylor was very happy for us and her enthusiasm really had a positive impact, especially when our offer was accepted! Thank you and I look forward to continuing the process with Farrell Heyworth.PositiveResponsiveness, Quality, Professionalism, Value
Beth · 27 August 2021
★★★★★ 5/5
GoogleHi I have found Katie Ward to be friendly and most welcoming individual . I have requested information from her and she has dealt with it promptly and most efficiently. Also with the Tenancy find for suitable tenants she has been very Professional Thank you
Mohamed · 27 March 2025
Agent replied · 3 June 2025
Thank you for your kind review. We are thrilled to hear that you had a positive experience with our team. Katie, along with the rest of the team, is dedicated to providing efficient and professional service, ensuring that everything runs … More
★★★★★ 1/5
GooglePhoned up to find out what percentage they charge to sell property they said they don’t know they’re have value it .
Harry · 22 November 2025
Agent replied · 22 April 2026
Thank you for your feedback. At Farrell Heyworth, we don’t advertise a single flat fee because we provide an extensive, tailored service that can vary depending on each individual property and the level of marketing support required. … More
★★★★★ 4/5
GoogleSome people will look for a service that offers everything and requires no input from the landlord...you don't get that anywhere!
Farrell Heyworth offers proactive and helpful, they will need your decisions on matters over the tenancy and input to placing new tenants. Work with them to help you make your property work for you.
Seek to work with them, build a relationship and they will work with you to get win-wins!
I've gone from having no one in the house to it being filled within a week...
Ben · 30 May 2023
Agent replied · 29 July 2023
Thank you for your feedback about your positive experience with Farrell Heyworth. We understand that as a landlord, it's important to be actively involved in the decision-making process and working together with our team. We strive to provide proactive and helpful service, ensuring that your property is effectively managed and tenants are promptly placed.
Building a strong working relationship between landlords and our team is crucial, and we appreciate your recognition of our collaborative approach. We are pleased to have been able to quickly find tenants for your property, resulting in a successful outcome for you.
If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We are here to support you and make your property investment journey a positive one.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleFlawless service. Taylor was tremendous in her communication as the property going for sale was an ex rental and was being renovated. She kept her promise and called me bi-weekly. The handover to valuer was also seamless. Richard called and sent us a valuation report on time. And tonight Nicola told us we had a cash offer from an investor. Cannot express how impressed I am from initial contact to market. I can't say a bad word. Very professional. Shame people only report negative experiences mine was outstandingPositiveResponsiveness, Professionalism
Ariana · 21 June 2021
★★★★★ 5/5
GoogleI have had the pleasure of dealing with a number of Staff at Farrell Heyworth who have provided me with an excellent service. I would like to give my upmost praise and sincere thanks to Taylor Townsend for her excellent work in dealing with the sales negotiation of a property on my behalf. Her efforts have been outstanding. I would thank David for his superb work in relation to viewings, and Richard who was my first contact with Farrell Heyworth and he really impressed me by his knowledge and the overall quality of service Farrell Heyworth could offer me, an excellent Team. Many Thanks Patrick Kelly.PositiveResponsiveness, Quality, Professionalism, Value
Patrick · 21 June 2021
★★★★★ 5/5
GoogleDexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions. …
Brucie · 22 September 2025
Agent replied · 22 April 2026
Thank you for your kind review and recommendation. We’re delighted to hear that Dexter provided such a knowledgeable and friendly valuation service and was happy to answer all of your questions. … More
★★★★★ 5/5
GoogleAnil Parmar was a fantastic mortgage advisor and always responded very quickly to any queries that came up during our house purchase. He was so patient with us and talked us through the process. We would not have been able to do it without him and his friendly, professional services were worth their weight in gold. He is a true gem and I would highly recommend him to anyone who is in need of a mortgage advisor.
Zgirl611 · 14 September 2021
★★★★★ 1/5
GoogleFarrell Heyworth have sent me the same email with a link about 10 times. I don't know what it is for. I have tried to contact them to find out what it is through email, phone, Facebook messenger and Twitter, but none of these have been answered. Not quite sure what's happening there!
Theodore · 19 October 2024
Agent replied · 22 October 2024
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and we take this matter seriously. Unfortunately, we cannot locate your details in our system based on the name provided, but we would very much like to investigate this further to ensure it does not happen again. Please could you contact us at marketing@farrellheyworth.co.uk with your name and contact information, and we will look into this as a priority.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleAVOID AT ALL COST
Forget about maintenance for minor repairs, you have to do it yourself
For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself.
In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left…
Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst..
PS: i will keep dropping reviews anytime I remember how the said building affected me.
Olami · 17 December 2024
★★★★★ 5/5
GoogleAnil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.
Tina · 17 June 2022
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleGreat service from the whole team in Southport. Amanda was really helpful with my search for a property. Although I couldn't secure the property I viewed with them, they kept in touch offering help and advice and other properties to view. Really approachable, knowledgable and professional wouldn't hesitate to recommend.
Sharon · 29 July 2019
Agent replied
Hi Sharon,
Thank you for taking the time to leave us feedback. I'm so pleased to hear our Southport team were able to help you to find your next home. Your recommendation is so important to us.
If you need any further help or advice we'd love to hear from you.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleGreat experience with Natalie Eccleston, so helpful and looked after me.
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Mehmet · 20 December 2025
Agent replied · 20 March 2026
Thank you for your five-star review. We’re delighted to hear you had such a positive experience with Farrell Heyworth and that Natalie Eccleston was able to support you so well throughout the process. Providing a helpful, reassuring and … More
★★★★★ 5/5
GoogleI dealt with Stevie Hook on a commercial sale which was bought through my company. Stevie was professional, polite, a great negotiator and most important for me she kept me informed throughout the purchase. No complaints from me and would definitely recommend. Thanks Stevie
John · 3 April 2021
Agent replied
Thank you for taking the time to leave a review. I'm delighted to hear that Stevie and the Preston team were able to help you with your commercial property purchase in such a professional manner.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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