Trusted Agent profile · Billericay

Douglas Allen Billericay reviews

★★★★★ Excellent

1,885 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH

Part of Douglas Allen, see every office.

Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.

Google logo

4.8 / 5

136

Reviews on Google

This office

Trustpilot logo

1,749

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Billericay office, from every platform, shown as written. First names only.

5/5

Trustpilot

BIG thank you

Thank you to the following staff for being flexible with our schedules, doing viewings out of hours and helping us find our home: Tai HenryAleisha BennettRay PhippsMaria Ticehurst

Danielle · 4 August 2022

4/5

Trustpilot

The team were very helpful and kept me …

The team were very helpful and kept me updated and informed throughout.

Simon · 9 December 2017

Agent replied · 12 June 2024

Dear Mr Baker,Great to hear you were happy with our team, thank you very much for your review.Regards,Jon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

So far so good

we are only at the beginning of our sale ask us later again

Mr · 1 July 2015

Agent replied · 16 June 2024

Dear Mr & Mrs Khan,I am pleased to hear that your initial thoughts of Douglas Allen have been positive, please feel free to post a review again further into the process, all feedback is valued as something we can learn from.Regards,Jon Holden, Managing Director, Douglas Allen

5/5

Trustpilot

Aseena as Douglas Allen made the…

Aseena as Douglas Allen made the experience a good one. Great sales and confident individual who knows what she is doing. Dedicated to the client keep it up and thank you.

Ayaz · 30 January 2022

5/5

Google

Anthony in particular was incredibly helpful when needing advise on a property. He was incredibly knowledgeable and friendly.

Emily · 14 June 2023

5/5

Trustpilot

Very professional and excellent service …

Very professional and excellent service Highly recommendedThank you Abbie & Chloe

David · 11 December 2017

Agent replied · 12 June 2024

Dear David,Your review is very much appreciated, we always look to offer the service levels above and ensure that our lettings team offer the best possible advice and a professional service throughout.Kind regardsPaul Ingleton - Associate Operations Director

4/5

Trustpilot

very profession

always keeping you up dated my account details are very informative also

Mr · 26 August 2015

Agent replied · 16 June 2024

Dear Mr Hoolas,I am glad you are finding the 'My Account' feature on our website so useful in keeping you updated on every aspect of your sale through Douglas Allen 24/7.I wish you a continued smooth move.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Good Agents

They have been very helpful, and professional, I would recommend Douglas Allen.

Mr · 20 July 2015

Agent replied · 16 June 2024

Dear Mr Cornford,Thank you very much for your endorsement, I am glad we have been able to help you so much.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Service

It is too early to make a judgement. so far so good.

Dr · 14 July 2015

Agent replied · 16 June 2024

Dear Dr Rehman,I am pleased to hear things are going well so far, please feel free to post another review when your transaction is completed. If there's anything we can do to help please let us know.RegardsJon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

Very helpful.

Staff are attentive and contact is always being made from the office.

Mr · 31 March 2015

Agent replied · 16 June 2024

Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen

5/5

Trustpilot

Excellent organisation

Excellent organisation, all work are explained well and verry efficient

Isabel · 7 February 2018

Agent replied · 12 June 2024

Dear Ms Wong,Thank you very much for your 5 Star review, I am very glad we were able to help with your home move.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Great Team - Speedy Sale

Very helpful personable team. Made things very simple, efficient and friendly.

Jo · 2 August 2016

Agent replied · 12 June 2024

Thank you for leaving us your feedback! Best wishes,Douglas Allen

5/5

Trustpilot

First time selling

First time selling, informative, helpful, efficient, highly recommended.

John · 13 April 2019

Agent replied · 12 June 2024

Dear Mr Lavender,Thank you for your 5 Star review regarding selling your 1st home through Douglas Allen, we really appreciate your custom.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Great service

Excellent service and good communication, would definitely recommend.

Ben · 20 September 2017

Agent replied · 12 June 2024

Ben, As you say Excellent service and good communication is the back bone of our business, we are there to help our clients whenever needed. All the best for the futureKind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Very professional first impression

Great professional staff who give a wonderful first impression.

Zahra · 27 October 2015

Agent replied · 12 June 2024

Dear Zahra,Thank you very much for your 5 Star review and for choosing Douglas Allen.RegardsJon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Hassle Free, Friendly Service

Our dealings with Maria at Douglas Allen have been professional, friendly and effiecient at every step, and we got offers in no time flat. Highly recommended!

Andrew · 17 February 2022

1/5

Trustpilot

Not trouthful...kept vital information…

Not trouthful...kept vital information from me.

Christine · 30 April 2018

Agent replied · 12 June 2024

Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen

4/5

Trustpilot

good but leases could be more bespoke

Paris Hall did an excellent jobThank you

Mr · 2 February 2017

Agent replied · 12 June 2024

Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director

1/5

Trustpilot

Don’t give you house to those one

Don’t give you house to those one, you passing offer and they don’t pass those to the seller,

Luis · 3 January 2023

5/5

Trustpilot

Excellent service

Excellent service, second to none.

Mohammed · 11 September 2018

Agent replied · 12 June 2024

Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Excellent and professional company

Couldn't of asked for a better service

Simone · 15 December 2015

Agent replied · 12 June 2024

Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

Would you recommend Douglas Allen?

Yes, Staff was polite and helpful

Mr · 19 March 2015

Agent replied · 16 June 2024

Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen

1/5

Trustpilot

Had a horrible customer service…

Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.

Mo · 12 March 2022

3/5

Trustpilot

Sell my mums house and you'll get a better review!

As per title see above

Mr · 27 March 2015

Agent replied · 16 June 2024

Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.

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Questions about Douglas Allen Billericay

Has Douglas Allen won any awards?

Yes. In The Trusted Agent 2026 awards: Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Epping won Trusted Agent.

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Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.

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