Trusted Agent profile · Billericay
★★★★★
1,885 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH
Part of Douglas Allen, see every office.
Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently received such straight…
We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.
1/5
TrustpilotDouglas Allen give agents a bad name!
We sold and purchased a property through Douglas Allen earlier this year - never again! Before we got started, the sales manager handling our sale attempted to orchestrate the signing of the contract so that we lose our right to cancel the agreement, they aggravated our vendor to the point the manager of the wanstead branch was moved, they lacked tact and compassion when negoiating our sale, to a point we had to apologise to our buyer on their behalf, and as for the quality of marketing, our 2-year old could have done better job. We ended up writing the property description and overseeing the photographer ourselves as the first attempt was so poor. They certainly weren't worth the £8K commission!
5/5
TrustpilotExcellent service by the whole team at Douglas Allen
Excellent service by David and his sales team who managed to sell my niche property in a downward market at a fair price. A special thanks to the Sales Progressor, Chelsey, who went beyond her role to help me and offered a caring and professional service.
Dear Melanie,Thank you for taking the time to post your 5 star review regarding David and his team along with Chelsey the sales progressor who have all helped you on your journey with their caring and professional service.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotAll round couldn’t fault the Billericay…
All round couldn’t fault the Billericay staff. Paul Cromwell stood out as professional and trustworthy. I thought the after sale service was particularly good. It was great to have Natasha Mercieca on board to act as the go between for buyer and solicitor. Would use again.
Dear Mr Webb,Thank you for posting your 5 Star review regarding the Billericay office. Natasha is a godsend for a lot of our clients and seems to have been for you too.Thanks againRob WadeAssociate Operations Director
5/5
GoogleCaroline has shown us round several properties and is extremely personable and helpful. Thank you
Hi Zoe, Thank you for leaving a review! It's great to hear how personable and helpful our agent, Caroline, has been whilst showing you around properties. Best wishes, Douglas Allen.
5/5
TrustpilotA big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotI had the pleasure of meeting Shana…
I had the pleasure of meeting Shana Jagger whilst dealing with the sale of my fathers house. She was so warm, friendly and professional and went over and beyond to be helpful. I would highly recommend using Douglas Allen especially dealing with Shana.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotVery helpful and extremely accommodating team,always willing to help
Our experience with Douglas Allen has been of an extremely high standard throughout the whole process. The team have been very supportive and have demonstrated a good knowledge of what both buyers and sellers are looking for. They have been very accommodating and always keen to help .
Dear Mr Brewer,Thank you very much for your comments. The word 'help' is very important to us as this what we set out to do for all our customers throughout the entire 'moving home' process. I am glad that you have also found our team to be supportive and knowledgable too and that the service was of a 5 star standard.Thank you very much for choosing Douglas Allen for such an important event.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
Trustpilothelpful and informative
All staff have been helpful and have worked hard to get our property on the market asap as we are keen to sell quickly as we have found a property we are interested in. I like the online account where we can check progress whenever we want to.
Dear Mr & Mrs Boyle,Thank you so much for your kind words relating to the help you have received from Douglas Allen.Our unique 'My Account' feature you refer to is found particularly useful by many of our customers (as you have no doubt found for yourselves) as you are able to find out exactly what is going on 24/7 through the whole process of selling your property.I am sure the office now will do everything within their power to achieve the quick sale you seek in order to get you into your new home. Thank you for putting your trust into Douglas Allen to achieve this.Kind regards,Jon Holden - Managing Director, Douglas Allen
4/5
Trustpilotdonna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
GoogleWould highly recommend. Ant valued our family home, he was extremely helpful, professional and the whole process was amazing! :)
Hi Rosie, Thank you for leaving a review! We're so pleased to hear how extremely helpful Ant has been whilst valuing your home and how great the whole process has been. We'll pass your kind words along. Best wishes, Douglas Allen.
5/5
TrustpilotHad to get important paperwork…
Had to get important paperwork witnessed and signed for the sale of my late brother’s house.Went in to Douglas Allen Barkingside. Their manager, Andy Dumas signed my paperwork. He was very friendly and helpful. Dealing with my late brother’s estate has not been an easy journey.I greatly appreciate all the help received from Douglas Allen in Barkingside.
5/5
TrustpilotGreatful heart
I am so grateful acknowledging Tina having the skill as a sales Progressor at Douglas Allen Estate agents. She is a good listener, good team player, and action oriented. And timely in communicating vital informations to both parties, very helpful to us to reach a successful outcome.Greater heights and well done to your team together with Conveyancer Shenila who has been a great problem solver.
5/5
TrustpilotVery helpful and professional service received from Ellie
We have recently been looking to buy a new home in the area and Ellie arranged block viewing for several properties at very short notice. We received excellent customer service and would highly recommend dealing with Ellie at this branch
Good afternoon Paul, Thank you for review and kind words regarding Ellie- she is a real asset to our team and I'm sure would greatly appreciate your recommendation. Kind regards,Danielle
5/5
TrustpilotI was served by Molly and the service…
I was served by Molly and the service was excellent. She really took the time to listen to my concerns and help match me to the best possible house options. She was amazing and is a great asset to the company!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
4/5
TrustpilotProfessional, personal and efficient service.
Really appreciated the service we got from Douglas Allen for our recent purchase in Leytonstone. In particular we were thankful to Maria for her honest and collaborative approach in what was a fairly complicated deal. would definitely work with Douglas Allen again. Nadine & Jon Heggie
Hi Nadine, thank you for your feedback on my Wanstead branch, Maria takes a lot of pride in her role within the branch and enjoys helping people with there move. I hope you are happy in your new home and when the time is right we look forward to helping you again.Thanks again.Rob wade Associate Operations Director
5/5
TrustpilotDouglas Allen have been amazing!
Douglas Allen have been amazing with the selling of my home. I live in a different country but they totally took care of everything for me, including finding a buyer within 48 hours of it being on the market. Thank you soo much Simon :)))
Dear Julie,Thank you for taking the time to add your thoughts, as you say being in a different country certainly is no reason not to ensure that we offer the service required.I am pleased to see that the office delivered on what they said and found you the right buyer for you in a short timescale.I have passed on your comments to Simon and wish you all the best in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotBILLERICAY FLAT RENTAL
A big 'Thank You' to Abbie Wilson etc in the Lettings Team with the help and assistance in the re-letting of a Billericay flat and finding a suitable tenant. All very efficient in providing updates on a regular basis. Tenant completed 30th April.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotGreat service from Walthamstow
Great service from Walthamstow. Alisha was brilliant and helpful. Thanks for everything
5/5
Trustpilotsale of my property
I sold my property through Douglas Allen in wanstead and was very pleased with the service and support provided.They kept me informed about the process every step of the way and handled the sale very professionally the staff ray, nathan,maria and janine did an exemplary job
Dear Mr Bowker,Thank you very much for your kind words regarding our Wanstead office with regards to successfully selling your home. Nathan and his team are very experienced and importantly local which really helps in knowing how best to market your home to get the best results.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWill Nash
Will Nash a knowledgeable mortgage advisor with Douglas Allen, understands his market well and provides a fast, efficient and responsive service. He has helped facilitate a number of my investments over the years and I will continue to work with him (I hope!) on many more.
Dear Rahzeb,Thank you for your 5 Star rating of Will Nash, we welcome you back at any time.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleThe team have been really helpful at Billericay branch. Greg and Wendy have kept me up to date with all aspects of my sale and they go the extra mile. Its been a pleasure to have them sell my property.
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
4/5
TrustpilotVery happy with the service so far
In the process of selling my house through Douglas Allen. So far the service has been very good. The staff at the office are all very friendly and I have been kept informed of what is going on by regular text message, emails and phone calls.
Dear Ms Orgel,I am pleased to note that everything seems to be going well with your sale so far and that you have been pleased with our service, especially being kept informed along the process.I feel confident to predict that our service will continue to impress you, hopefully enough for you to award us with a 5th Star!!Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleGreat service, polite & very professional, have had a pleasant experience with purchase of new home, thanks.
Hi Ben, Thank you for leaving a review! It's great to hear how positive your experience of buying your new home with our team has been. Best wishes, Douglas Allen.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Epping won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
