Trusted Agent profile Β· Billericay

Douglas Allen Billericay reviews

β˜…β˜…β˜…β˜…β˜… Excellent

1,885 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH

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Douglas Allen's office in Billericay, at Cumberland House, is rated 4.7 out of 5 across 1,885 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.

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4.8 / 5

136

Reviews on Google

This office

Trustpilot logo

1,749

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Billericay office, from every platform, shown as written. First names only.

5/5

Trustpilot

Will Nash

Our experience with Will Nash was second to none: What he does not know about the mortgage industry could probably be written on the back of a postage stamp. Not only was he helpful and proactive on behalf of his clients, his knowledge of the market ensured that he would obtain the best solutions with alternatives. I would not hesitate to use his services again or pass on any recommendations.

Dave Β· 14 January 2016

Agent replied Β· 12 June 2024

Dear Mr Ferguson,Thank you for your 5 Star assessment of Will Nash, your words are very kind and much appreciated.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent Service

Luke and Ray were excellent in getting my property sold for the price I wanted. I was previously on with another well known (but very inexperienced) agency in the area who were unable to get any offers on my house in 3 months. Within a few weeks of being with Douglas Allen I had a few offers one of which I accepted and successfully completed thanks to these guys. It was a pleasure working with them and would highly recommend if you want experienced, professional and helpful agents. Thanks guys!! Hope to work with you again in the future

Karis Β· 23 January 2023

5/5

Trustpilot

Thank you!

After spending a long tiring two years looking for a home, I was recommended these agents by a friend. I mainly dealt with Will for my mortgage product, and Asena, Sarah they both kept us well informed of all new properties every week! Great work girls well worth going to them if your looking for a helpful agent, I couldn't thank them all enough! :-)

Anita Β· 17 January 2020

Agent replied Β· 12 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Douglas Allen have been fantastic

Douglas Allen have been fantastic. They have helped us from start to finish. Also reassuring us throughout, and when I got stressed telling me not to worry . A massive thank you to Joelle who was my little angel, she was so experienced and guided me and my family throughout. I would recommend Douglas Allen to anyone thinking of moving. They are professional and experienced in what they do.

Lesley Β· 10 May 2017

Agent replied Β· 12 June 2024

Dear Lesley Ann,Your feedback that our Basildon office has been fantastic is always much appreciated, I will pass on your comments that Joelle has been your little angle as this is exactly the service levels we aim to achieve on every occasion, it is through the training and development of staff we ensure that the service levels and experience to guide you through what can be a difficult time are achieved.I wish you and the family all the very best for the future.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Khaleesha Loveday was proactive re property purchase

Khaleesha Loveday was proactive, professional and responsive in relation to helping us find a property.We really appreciate all her support in a closing a deal in this fiercely property competitive market especially in the are we were looking for. We recommend Douglas allen and Khaleesa for their proactive approach and seamless process in place and speed due to vast experience they have in this market.Best Amal Simothy

Amal Β· 9 January 2019

Agent replied Β· 12 June 2024

Dear Amal,Thank you very much for posting this 5 Star review of how Khaleesha and her 'VIP' service helped you find your new home, she will be delighted with your recognition of her.We wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

East Ham office

I want to say a big thank you to all the team at the East Ham branch. I think the friendliest estate agents I have ever met. They remind me of a little family! I want to give a special mention to Waseem, Maureen, Hasan and Faisal. They have been very proactive in my search for a BTL property. Very accommodating and flexible with viewings. Really impressed. Thank you!

Laura Β· 31 October 2016

Agent replied Β· 12 June 2024

Dear Ms Halicioglu,Many thanks for your kind words regarding our Wanstead office and your 5 Star review. Ray and Abu will be extremely pleased with your recognition of their service and efforts to find you a suitable property. We simply want to be as helpful as possible and stand out amongst the competition - something that we call 'Outpassioning!'.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Google

Thank you to all staff at Douglas Allen Billericay who were relentless in their efforts to sell our late parents' property in a very difficult market. Spencer was extremely helpful, Wayne was always extremely professional and supportive and Natasha the sales progressor was also an invaluable support in ensuring it got across the line at a difficult time for us. Thank you 😊

Janet Β· 14 June 2020

Agent replied Β· 13 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Excellent professional service

Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands Tony who took the photographs consulted us throughout the process So a very good experience all round

Mr Β· 23 June 2015

Agent replied Β· 16 June 2024

Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen

5/5

Google

We viewed a property last weekend. We cannot thank Caroline enough for her professionalism and patience whilst assisting us with the viewing. We wouldn’t hesitate to use Douglas Allen in Billericay again in our pursuit to find our perfect home.

Linda Β· 18 August 2023

Agent replied Β· 13 June 2024

Hi Linda, Thank you for leaving a review! It's great to hear how positive your experience of viewing a property with Caroline has been and we wish you all the best in your pursuit to find your perfect home. Best wishes, Douglas Allen.

5/5

Trustpilot

Excellent service from Walthamstow team

After instructing DA Walthamstow to sell our property we have been very impressed with hign level of customer service from Christian, Casey and the team.A special mention needs to go to Christian who has gone above and beyond helping us sell our property! We chose Douglas Allen over other estate agents because of Christians enthusiasm and professionalism and would happily recommend to others. Keep up the good work!

Kelly Β· 3 November 2016

Agent replied Β· 12 June 2024

Hi Kelly,Thank you for your kind comments regarding Christian and Casey, It's great to hear that our staff have gone above and beyond to help you. I hope that your sale goes through smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operation Director

5/5

Google

Douglas Allen have been nothing but professional and knowledgeable throughout my experience of both buying a house and selling mine! They sold my house within 3 days of it being on the market and ABOVE asking price. Aseena, Anthony, and Freddie are extremely hard working and I have absolutely no doubt what so ever if you trust them to sell your house, or buy one.. they will always have your best interests at the core of every decision they make or advice they give. Thank you!

Thom Β· 14 February 2024

Agent replied Β· 13 June 2024

Hi Thom, Thank you for leaving a review! It's great to hear how professional and knowledgeable you've found our team to be throughout both your sale and purchase. We're also delighted to hear how they've had your best interests at the heart of every decision made. Best wishes, Douglas Allen.

5/5

Google

I first met Bradley at my mums property where she needed to get a valuation. Mum wanted to move closer to the rest of the family and her grandchildren. We had another estate agent in before Bradley and I must say he made mum feel at ease and explained to her the process of what would happen step by step where as the other agent felt like a salesman. He was very knowledgable of the local market and knows his job very well. It was breath of fresh air having Bradley round and he has completely changed the stigma of what me and mum thought estate agents were. When the time is right we will be coming to Bradley again for certain.

Amy Β· 14 February 2024

Agent replied Β· 13 June 2024

Hi Amy, Thank you for leaving a review! We're delighted to hear how much of a breathe of fresh air it has been to work with our agent, Bradley, and how he's made your mum feel at ease while explaining the process for her. We're pleased to hear you will be choosing to use Bradley's services once the time is right, and we look forward to helping you move forwards. Best wishes, Douglas Allen.

5/5

Trustpilot

I just want to thank Hasan and Maureen…

I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work

Ann Β· 6 September 2021

Agent replied Β· 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

The service I received from Stephen Ford

The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.

Bett Β· 13 April 2021

Agent replied Β· 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Excellent service

We have been looking for house for a while. Since I started my house hunt with Douglas Allen I am confident that soon we will find our dream house. Douglas Allen Chadwell Heath staff is experienced, proactive and friendly. Emma is a brilliant member of the team and always available if we need her expert advise. I highly recommend Douglas Allen and Emma for buying and selling services.

M Β· 7 April 2016

Agent replied Β· 12 June 2024

Dear Mr Faheem, I am pleased to see that Emma at Chadwell Heath is helping to find you a property and delivering on our companies promises, We remember that when you are looking to buy your dream home their are many hurdles to overcome, as you state we are there to help in every aspect of your move. I am sure the team will do everything to find you your dream property and I would like to wish you all the best.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Sale

Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.

Mike Β· 23 March 2016

Agent replied Β· 12 June 2024

Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Amazing help

Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.πŸ˜€ The Evans Family.

Evans Β· 11 March 2016

Agent replied Β· 12 June 2024

Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Will Nash

Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.

Pradeep Β· 17 January 2016

Agent replied Β· 12 June 2024

Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen review

We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with. We would have no hesitation in recommending Douglas Allen to all future vendors.

Mr Β· 23 June 2015

Agent replied Β· 16 June 2024

Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen, Barkingside branch. Well done boys

Fantastic service from Joe and team from Douglas Allen, Barkingside branch. Pleasure to deal with, thanks very much !Joe has been fantastic from start to finish on my new purchase!Always got back to me when he said he would, updated me throughout and nothing was too much trouble and always went above and beyond for me.Would highly recommend - I'll be using again for sure!

Mayooran Β· 3 February 2019

Agent replied Β· 12 June 2024

Dear Mayooran, Thank you for highly recommending the service of the Barkingside office especially Joe, as a company we fully appreciate that being available and ensuring we are in contact throughout a sale really helps all the clients fully understand what is happening and keeps them informed. I will pass on your comments to Joe and ensure he continues to offer this service to all his clients moving forward.We all look forward the helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

We would recommend Douglas Allen

From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of Β£100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.

Mrs Β· 11 March 2021

Agent replied Β· 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Without the help from Steve at Douglas…

Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x

Tanya Β· 10 May 2021

Agent replied Β· 12 June 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Andrew Bilby

Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.

Mr Β· 28 September 2018

Agent replied Β· 12 June 2024

Dear Mr Harrison, Thank you for adding your thoughts on Andrew Bilby one of our sales progression team, as you say they all have many years of experience helping top ensure that everything is followed through to ensure that once a buyer has been found this proceeds to a successful move whilst keeping everyone fully updated and as you say putting your minds at ease.I wish you all the best for the future and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Douglas Allen- East Ham

I was extremely impressed with the service I received from Douglas Allen East Ham. From my first enquiry in branch to completion, the whole process was seamless and stress free. I want to say a massive thank you to Natasha Facer, Hassan Anwar, Maureen Grey and Andrew Bilby for all their hard work and ensuring the speedy sale of my home. I would definitely recommend them.

Gemma Β· 30 September 2017

Agent replied Β· 12 June 2024

Dear Ms Joseph,Thank you so much for your kind words and 5 Star rating following the sale of your home through our East Ham office. Maureen and all her team will be glad they made such an impression and were able to help.Thank you also for putting your faith in Douglas Allen and I am delighted that your decision very much seems to be the right one!Kind regards,Jon Holden - Managing Director, Douglas Allen

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Questions about Douglas Allen Billericay

Has Douglas Allen won any awards?

Yes. Douglas Allen won Trusted Agent in The Trusted Agent 2026 awards.

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