Trusted Agent profile · Bexleyheath
★★★★★
508 reviews across 1 platform
Baynes House, 210 The Broadway, Bexleyheath, DA6 7BG
Acorn's office in Bexleyheath, at Baynes House, is rated 3.4 out of 5 across 508 reviews on 1 platform.
Every review we hold for the Bexleyheath office, from every platform, shown as written. First names only.
5/5
TrustpilotEnergy and enthusiasmKevin Ashton at the Brockley branch of…
Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.
1/5
TrustpilotUnprofessional liars who try to take your money before an offer is even accepted
A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.
1/5
TrustpilotProfessional thieves!!! Beware of them.
Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.
1/5
TrustpilotI am following up to my prior review to…
I am following up to my prior review to let everyone know that Acorn continues to drop the ball. After the last episode - where they managed somehow to 'forget' about an ongoing lease renewal I had asked them to take care of, letting the matter slip well into the renewal period and then failing to address with me or my tenant any of my tenants comments on the terms of the lease - I now find myself having to apologise to my tenant for their incompetence. I have now returned from a business trip to find a letter dated February 26, indicating that they still had not received my instruction to complete the legally mandated gas inspection. In fact, I had instructed them, in an email dated Feb 18, which I have since forwarded to them.To their credit, the manager did contact me following my last review to apologise and offer a very small discount off their renewal fee (which was very high considering it's simply some paperwork for a renewal). And he was able to do something to ensure the agent in charge of my account sprung into action. But this was only because of his intervention.At the end of the day, Acorn can't keep tabs on anything they touch. I would strongly caution against using them. My only reservation is that the entire estate/rental agency industry is rife with incompetence, so I don't know if other agencies will be better. I do believe the industry is in need of greater regulation and oversight.
2/5
TrustpilotGenerally fine, but painfully slow at releasing deposit.
Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.
Hi John D. Sorry to read this. Would you be able to email me the full address please and I will chase this up and find out what is happening. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotNot professional, lie, threatening, unskilled
Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions
3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.
5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
5/5
TrustpilotI just sold my house in Dartford…
I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.
Thank you Paul for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Katlyn at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAcorn worst agency ever!!!
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
Dear Ioannis. I am sadden to read to your review as having looked at the file notes, I can see that whenever you have raised and issue our team have dealt with it swiftly. I am also aware that there has been an issue with the fridge and I can only apologise for the delays with its replacement. Unfortunately, we have to receive instructions from the landlord before replacing major items like this and they have been slow to respond. Again, I can see from our notes that we have not "forgotten" you and have been keeping you updated. I understand that the fridge should be replaced today or tomorrow. Apologies again. Andrew Roberts - Customer Relations Manager - The Acorn Group
5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
5/5
TrustpilotI can't recommend Acorn Estate Agents…
I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.
Thank you Rachel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jamie and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
5/5
TrustpilotI had a great experience with Shirin…
I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.
Thank you Ripley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
1/5
TrustpilotAwful
Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people
Hi Celino. To clarify your review. You are a tenant is this development. We have raised your security issues with your landlord..our leaseholder..and the options are being discussed collectively by all the leaseholders and their freeholder. Your landlord will update you I am sure when a decision is made, but for now you must contact your landlord or managing agent. Thanks. Andrew Roberts - Customer Relations Manager
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