Acorn Bexleyheath reviews

★★★★★ 1/5

Trustpilot

Unprofessional Acorn estate agents

Acorn moved us into an unsafe, unclean property during the pandemic. The lights did not work and numerous parts of the property were rotting. The agents refused to make any changes to the property in order to make it safe. We vacated the property a month after moving in, after which they decided to try and take all of our deposit. Please do not engage with these agents!

Blayne · 26 May 2021

★★★★★ 5/5

Trustpilot

Thank you Nicholas Henderson

Thank you Nicholas Henderson, for helping us in our search for a furnished flat. Much appreciate your swift and professional replies. Definitely recommend you. B. Miles

Britta · 1 August 2019

★★★★★ 1/5

Trustpilot

DO NOT BELIEVE the fake reviews

DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review

Fi · 26 October 2023

★★★★★ 5/5

Trustpilot

My house valuation was carried out by…Leon

My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.

Johan · 16 November 2021

★★★★★ 1/5

Trustpilot

The worst property agency

The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.

Chris · 21 March 2019

★★★★★ 1/5

Trustpilot

Property left in disrepair and now being chased for money I was told I wouldn't have to pay.

After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.

Tyler · 29 June 2023

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property. We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy. Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023

★★★★★ 5/5

Trustpilot

Jonathan was very professional and…

Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated

William · 31 January 2020

★★★★★ 1/5

Trustpilot

Absolutely dreadful.

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !

Charlie · 13 May 2025

★★★★★ 1/5

Trustpilot

Not impressed with Acorn East Dulwich

Not impressed with Acorn East Dulwich, several elements why I would not recommend them. Mainly their lack of communication. The first thing they should ask, is the guarantor a home owner and inform the landlord that it is a multiple household application (HMO). Neither of these were asked and now 4 students who were due to move in today have to start again.

Nikki · 2 September 2021

★★★★★ 5/5

Trustpilot

Best Agency, definitely recommend!

We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!

Andie · 7 October 2022

★★★★★ 1/5

Trustpilot

Terrible management of our property

Laura · 13 April 2026

★★★★★ 5/5

Trustpilot

Wow what a team!

Wow what a team! Fantastic, enthusiastic and professional service throughout the selling process. A big SHOUTOUT to KIERAN THOMAS who went the extra mile from day one. If you’re looking for the best choose Acorn!

Julie · 23 March 2024

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company. We worked with Beth who was very helpful throughout the entire process.

Frances · 19 July 2021

★★★★★ 5/5

Trustpilot

Professional and Proactive team

From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!

BliVic · 4 May 2023

★★★★★ 5/5

Trustpilot

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Annie · 10 November 2023

★★★★★ 5/5

Trustpilot

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Annie · 10 November 2023

★★★★★ 4/5

Trustpilot

Reliable estate agent

I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.

Michael · 26 September 2020

★★★★★ 5/5

Trustpilot

Best Agents we have bought through

I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!

Kelly · 25 August 2019

★★★★★ 2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021

★★★★★ 5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023

★★★★★ 5/5

Trustpilot

Best estate agents

Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had

Ellise · 17 February 2023

★★★★★ 4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020

★★★★★ 5/5

Trustpilot

Fantastic account management

Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!

Jenni · 11 April 2022