Every review we hold for the Bexley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHorrendous service! Absolutely disrespectful, rude and have no idea how to deal with clients. This is by far one of the worst agents I have come across. Asked the manager to contact me and no reply in order to complain about Sam/Valerie who totally mixed up the booking, did not attend then had the nerve to blame us and had no idea that the property had already been sold. Total waste of my time. No apologies nothing. Do not bother wasting your time with this agent. They also brought the appointment forward for their own benefit and then did not show or call us. When finally answered they were so rude and disrespectful, disgusting attitude.
Hazel · 23 June 2019
Agent replied · 21 June 2024
Dear Miss Hazel
Please accept our apologies for the delay in contacting you, unfortunately we were closed on Sunday and Bank Holiday Monday. We always endeavour to provide excellent service to our customers and we are eager to speak to you to resolve your concerns. We have attempted to contact you however we have been unable to do so.
Please do not hesitate to contact us at the Welling branch or if you would prefer to speak to our Customer Relations department, they can be contacted by email at customer.relations@arunestates.co.uk or by telephone on 01702 540802.
Thank you for providing us with your feedback and we look forward to hearing from you.
Wards of Welling
★★★★★ 5/5
GoogleHad a really good experience selling our house with wards of welling.Louise lead the sale but all members of staff were efficient and prompt in dealing with us.Great service and strongly recommend.
Terri · 12 October 2024
Agent replied · 27 August 2024
Hello Terri,
Thank you for your kind review - we will pass this on to the team! We're honoured to hear that you would recommend our services to others.
All the best,
Wards of Welling Estate Agents
★★★★★ 5/5
GoogleReally pleased with Wards, Ann, Val & James were all extremely helpful when helping me sell my property!
Ben · 12 October 2021
Agent replied · 21 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
★★★★★ 1/5
GoogleWards of welling represented our vendors. They lied to us about the nature of the chain. They said it was at an end when in fact the last chain was in probate. In fact, they messed up every single interaction and bit of administration. For …
Emma · 12 October 2023
Agent replied · 21 June 2024
Dear Emma
Thank you for leaving us a review and we are very sorry to learn that you have … More
★★★★★ 5/5
GoogleSpecial thanks to Cameron, James and Ann who helped me to make the process smooth.
Moulali · 12 October 2021
Agent replied · 21 June 2024
Dear Moulali,
Thank you for your 5 star review regarding our team in Welling. James our manager will be delighted to hear they were able to make the process so much smoother. … More
★★★★★ 3/5
GoogleThe wards staff were great selling our house but once it was sold it took 4 weeks to go to the sales progressor! Then we did not get any updates and had to keep calling or when they did ring it was to ask us for updates! A lot of the time they said they would ring us back and didn’t! Don’t think I would use them again.
Sonia · 22 June 2020
Agent replied · 21 June 2024
Dear Ms Hennessy
Thank you for your feedback. We always strive to provide our customers with a five star marketing service and are pleased you found that Wards were great at selling your house.
Whilst our involvement is limited once the conveyancing process begins, we understand the importance of regular communication and are sorry if this aspect of our service has not met with your expectations.
We do hope that you will consider using Wards as your marketing agent again in future and if you would like to discuss your experience with us please call Customer Relations on 01702 540802.
Congratulations on your successful sale and we wish you every happiness in your new home.
Wards
★★★★★ 5/5
GoogleWe just sold our home with Wards, they were fantastic throughout the process and helped chase our sellers to get completed on time. We also got a ton of offers within days of the listing being up! Jimmy in particular was brilliant and guided us through every step. Would highly recommend for anyone in the Bexley/Kent area.
Scott · 12 October 2021
Agent replied · 21 June 2024
Dear Scott,
Thank you for your great review regarding Jimmy Hothi our Manager in Welling and his team. He likes to have a hands on approach and guide all his customers … More
★★★★★ 5/5
GoogleI can honestly say that from the start of the process of selling my house, the team at Welling office namely Ann McDonald, James and Cameron have completely let me all the way to an excellent outcome. The level of service I have received …
Ken · 12 October 2022
Agent replied · 21 June 2024
Dear Ken,
Thank you for such a great review regarding your recent experiences with our team in Welling. They believe in giving all their sellers a personal and tailored … More
★★★★★ 5/5
GoogleAnn McDonald is a true professional; always making herself available, having a good knowledge of the area and very personable. I’m very happy with her as a buyer!
Fiona · 12 October 2023
Agent replied · 27 August 2024
Hi Fiona,
Thank you for leaving a review! We're delighted to hear how Ann has been able to … More
★★★★★ 5/5
GoogleReally delighted with the professionalism, efficiency and extra care we received from the whole Wards of Welling team. Joanne Deen gave regular updates, Ann McDonald is an excellent salesperson and nothing was too much for Valerie O'Neill. They worked together to sell the house in under a week! They know their stuff!!
Mel · 22 June 2020
Agent replied · 21 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleAnn McDonald is a true professional; always making herself available, having a good knowledge of the area and very personable. I’m very happy with her as a buyer!
Fiona · 27 July 2023
Agent replied · 21 June 2024
Hi Fiona,
Thank you for leaving a review! We're delighted to hear how Ann has been able to help throughout your buying journey and provide you with such a positive experience.
Best wishes,
Wards.
★★★★★ 5/5
GoogleVal (Wards Welling branch) kindly showed us around 2 properties today. She was the most professional and knowledgable estate agent I have met during my house hunting process. She was incredibly generous with her time and we are very grateful. She is an absolute asset to the Wards Welling team!
Hannah · 23 June 2019
Agent replied · 21 June 2024
Hello Hannah, Thank you for your kind review - we will pass this on to the team!
★★★★★ 5/5
GoogleWards in welling helped us to buy a property in Ruskin avenue. The team were fantastic specially Ann and Debbie. They were updating us on weekly bases. They were quick to respond to our email. Very professionals . I am very pleased with the service. Thank you Wards.
Sonali · 12 October 2023
★★★★★ 5/5
GoogleCouldn't be more appreciative for the work put in by val and jo at wards. Really went above and beyond to get us into our place before christmas. Helped that they were an absolute pleasure to speak to.
Joe · 22 June 2020
Agent replied · 21 June 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleI recently needed an estate agent to assist me in finding a new home and was blown away by the level of service I received at Wards Welling. Ann Mcdonald, who attended to me and accompanied me on views was professional, extremely …
Jumoke · 12 October 2023
★★★★★ 5/5
GoogleVery assured from the beginning. Very helpful, informative and provided good suggestions. Sold previous property with Wards, which was smooth, quick and hassle free. …
Bhakta · 12 October 2021
Agent replied · 21 June 2024
Dear Bhakta,
Thank you for taking the time to post a review regarding your service from our Wards Welling office. They were delighted to have been able to help. … More
★★★★★ 5/5
GoogleThese are incredible estate agents. Thorough, hard working, professional and friendly. I would highly recommend.
Sally · 12 October 2024
★★★★★ 5/5
GoogleI recently sold my place with Wards of Welling and could not be happier with the team. They were incredibly supportive and responsive throughout the process. Extremely professional whilst also approachable.
Joe · 12 October 2023
★★★★★ 5/5
GoogleI found the welling team to be thoroughly professional. They communicated well throughout the whole process. I would definitely use wards again.
John · 12 October 2023
★★★★★ 5/5
GoogleRating only, no written review.
Marcia · 12 October 2023
★★★★★ 4/5
GoogleRating only, no written review.
Nikki · 12 October 2022
Agent replied · 21 June 2024
Thank you for recent rating for our Welling branch. All the best, stay safe.
Kind regards
Sam Dalton … More
★★★★★ 3/5
GoogleRating only, no written review.
Lalji · 23 June 2019
Agent replied · 21 June 2024
Dear Lalji
Thank you for your rating, unfortunately we cannot find any recent customer record in your name.
We always endeavour to give our customers the 5 star service they deserve and we would welcome your feedback on how we could have improved your experience. Please do not hesitate to contact our Customer Relations department by email at customer.relations@arunestates.co.uk or telephone on 01702 540802.
Kind regards
Wards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
