Every review we hold for the Berkhamsted office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst management agent
Terrible management agent. Our building was just torn apart by a fibre company. They didn't even know it was happenning. No work order. No communication. Dust everywhere. Holes ripped in walls. Rather than questioning what was happenning, they just let the installation complete, shrugged it off, with ia it'll take too long to get a proper solution from the company. High turnover of staff. Always a new contact there.
Nick · 8 October 2025
Agent replied · 23 October 2025
Hi Nick
I am really very sorry that you have had this experience. I have investigated this today and it seems that Cityfibre attended without informing us and with no authorisation from us. Our Property Manager Tina attended herself as soon as we were alerted, but as works had already commenced another resident asked that they be allowed to continue rather than return to cause even more disruption on another future date (and potentially leave a mess in the meantime).
We are equally disappointed in the situation but had no knowledge or say other than the above. The last two Property Managers for your development both stayed with our company for over 5 years. I would be happy to discuss further if you wish to email me on jrich@spacelettings.com
Jeremy Rich
★★★★★ 5/5
TrustpilotExcellent service …
As an overseas landlord I have been a customer of Space Lettings for over 15 years. Last year a burst pipe at my property caused considerably damage and loss of income. Thanks to the help of Jack Preece we were able to get through a very difficult period without having to incurr the cost of flying back to the UK. As a long standing customer I would thoroughly recommend Space Lettings.
สุภาภรณ์ · 15 March 2025
Agent replied · 26 July 2025
Thank you for this great feedback.
It is really appreciated. Jeremy Rich
★★★★★ 5/5
TrustpilotI’d give them 6 stars if I could!!
Would highly recommend Space Lettings to anyone. We are first time renters and they’re so friendly, explained everything clearly and have great communication. Space Lettings have gone above and beyond with their emergency support when I locked myself out on a Saturday evening - special thank you to Jeremy!
Rebecca · 29 June 2024
★★★★★ 5/5
TrustpilotExcellent experience, would highly recommend.
My experience with Space Estates has been consistently first rate and I would not hesitate to recommend them. Space Estates managed to provide me with a short-list of excellent candidates (I appreciate it must be frustrating for people trying to find somewhere but this is due to the short supply of properties, not Space Estates) and they helped guide me in terms of how to best market my property and how to deal with a couple of tricky issues.
Mr · 10 September 2021
★★★★★ 4/5
TrustpilotVery professional and efficient team
About five years ago, we rented a place with them. They did a super thorough inventory when we moved in, and it really came in handy when the landlord tried some unreasonable requests at the end of our lease. We didn't really have to deal with them much during the rental period since we handled things directly with the landlord.
Maria · 24 January 2024
Agent replied · 26 July 2025
Thank you Maria for taking the time to write this review. It is really appreciated. Jeremy Rich Director Space Lettings
★★★★★ 1/5
TrustpilotWorst ever estate agents in St Albans
Worst ever estate agents in St Albans. They never had any intentions to return your deposit. They charge you for the items which were never in the property in the first place. Also they charge you for items like cleaning etc even if you have given them the property in very professionally clean.
Aly · 17 January 2023
Agent replied · 26 July 2025
I am sorry that you are disappointed but the normal check out procedure has been followed and your deposit was protected with the government approved scheme and so you have access to a third party arbitrator who makes a judgement on these things - not ourselves as the agent. If there is ever a deduction for cleaning then this is to cover the cost of the cleaning contractors which are appointed on behalf of the landlord. The arbitrator makes the final decision though and not either the agent or the landlord. Jeremy Rich, Director
★★★★★ 5/5
TrustpilotYears of excellent service
Space Lettings managed our rental property for the past eight years and I would highly recommend them. When we decided to sell the property Space Estates were thus the obvious choice. Many thanks to Jeremy and everyone at Space Lettings/Estates.
Ian · 20 September 2022
★★★★★ 1/5
TrustpilotA very incompetent company which has…
A very incompetent company which has not one intelligent person among them. Ever since they’ve got no commission in rentals, they’re chancing their arm with the deposit. I’ve checked online and all the newspapers have picked up on this. It’s very easy to take them to court and get your deposit and more. If you’ve no qualifications then this is the job for you......
Alex · 22 October 2020
Agent replied · 17 June 2024
We have followed the rules of The Dispute Service to the letter and we are sorry if you do not agree with the process. Please note that any deductions made from a deposit are never kept by the agent but spent on the property to reinstate as per the original inventory subject of course to fair wear and tear.
★★★★★ 5/5
TrustpilotTenant found within days!
Space found a tenant for me very quickly during lockdown last year. Previously I had managed the property myself and always struggled to find a good tenant quickly. After some initial questions from my tenant, which were dealt with quickly and efficiently by Space, I haven't heard from him since. Hopefully he stays for many years, but if not I'm sure Space will have another tenant lined up to move in before long.
Sian · 25 September 2021
★★★★★ 5/5
TrustpilotExcellent Property Management
I have used Space Lettings for 11 years to manage my property - I highly recommend them. They have provided me with a first class service and tenants. When I came to sell the property they quickly secured a buyer and were proactive in ensuring the sale went through smoothly. It has been a pleasure to work with Space over the last 11 years.
Meal · 26 May 2022
★★★★★ 5/5
TrustpilotSpace have been the managing agents for…
Space have been the managing agents for my flat for approximately 13 yrs . An excellent company to deal with .
L.pesrcy · 7 November 2024
★★★★★ 5/5
TrustpilotDependable property management
I've used Space on a few occasions over many years and have always found them to be very reliable however for my new tenancy this year their service and customer-focus was excellent.. they were professional and attentive and went the extra mile to do a good job.. as a long-term St Albans landlord I can speak from experience and they were very good
Rob · 8 February 2021
★★★★★ 1/5
TrustpilotWorse experience ever
Worse experience ever. No value or understanding of a word Customer Services. Bad attitude, using lame excuses. Complete time wastage. Completely unprofessional and hanging up the phone - Disrespectful. Never again!!!!
Kumar · 2 February 2021
Agent replied · 17 June 2024
We are sorry that other viewers were already booked to see the property and that you could not see it earlier. Our records show the phone was not hung up but we received from you a threat of giving us a poor review. We have to treat all potential tenants fairly even when threatened in this way. We hope that you find other suitable accommodation.
★★★★★ 5/5
TrustpilotAs along term landlord in St Alban's I…
As along term landlord in St Alban's I have tried the services offered by other agents and have found myself returning to Space again and again. From my perspective they provide a no nonsense practical service that that they have managed to maintain during the pandemic. Well done!
Denis · 15 September 2021
★★★★★ 1/5
TrustpilotDeplorable and inept. Avoid like the plague
Dreadful, deplorable, useless inept estate agent and property managers who keep changing every year.
Elias · 7 March 2020
Agent replied · 17 June 2024
Dear Elias
I am sorry that you should write such a note. It is noted that you have also sent abusive emails to one of the directors of your own block who has decided to resign rather than to continue receiving such unpleasant emails. As you are well aware the Senior Property Manager who looks after your block is qualified and has over 10 years of experience in block management. We followed the director's instructions at all times and we both know that we are not any of the things you state nor have we acted in the manner portrayed. Jeremy Rich
★★★★★ 1/5
TrustpilotUnprofessional
Not a pleasant experience at all.
Cristina · 25 August 2021
Agent replied · 17 June 2024
Dear Cristina
Thank you for removing the previous comments made. I am sorry that you remain unhappy with the landlord choosing another applicant for his property - I have investigated and his decision was taken on the following day. Unfortunately there were multiple offers for that property and others were also disappointed. Jeremy Rich
★★★★★ 5/5
TrustpilotVery efficient and professional team
Space have been managing our property in Melbourne for the past 5 years.
Heng · 14 June 2023
★★★★★ 1/5
TrustpilotDONT DONT DONT
Bee · 30 October 2023
Agent replied · 26 July 2025
I am sorry that you feel this way. The deposit is strictly regulated by the government scheme where it was protected and so no deductions are taken unless by your own agreement or on authority of the third party arbitator external to our company.
Despite this if you contact me at jrich@spacelettings.com then i will look inot this further with the manager of the branch.
Jeremy Rich, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
