Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIncompetent and generally useless. Not professional in the slightest, dodged phonecalls when answers were needed. Replacement boiler required and nothing was done to replace it until 1 month before the end of the tenancy (the one we had was deemed unsafe 1 year prior by an engineer and nothing had been done to replace it) Overcharged for anything he could £135 to clean the grouting in a shower and replace three lightbulbs. Trevor is what some would call a cowboy...
Edit: In response to your reply the apartment was left spotless. We have since been in contact with the new tenannt who had sent us pictures of the condition of the flat on move in day. We know you didnt send in cleaners to clear the place (because there was no mess to be cleaned) and the grouting was in the exact same condition. As for the replacement boiler it really needed to be changed in november and it was replaced in june i dont see how you can use the pandemic as an excuse considering it began after february. As for the bed you had dismantled it and sent us a picture of the mess in response to my intial review here!! This was another ploy to add additional charges and make a point. You're a crook.. #facctt
Heres a couple of photos of the boiler for context.
Move in was July 2019
Move out was August 2020NegativeResponsiveness, Professionalism, Value
Colm · 24 August 2021
Agent replied · 20 June 2024
Colm
Thank you for your review You left out the section about how you destroyed a brand new bed and expected the Landlord to pay for it?
You were explained the reasons for the delay in the boiler and it was not condemned 1 year previously. The style of the property you were in required a specific boiler and it was in the middle of 1st major lockdown and only a limited number of suppliers were open.
Also, if you don't want to be charged for cleaning, then you should have cleaned the property prior to leaving. The property was not returned in the condition you received it. #fact!
★★★★★ 1/5
GoogleMy dealings with TLT Property Management have been extremely unpleasant, and I urge potential tenants to steer clear if they value their rights and finances. The close of my tenancy revealed a predatory approach to handling deposits that should alarm anyone considering renting from them. In addition to this they simply ignored any requests to fix legitimate issues within the house. This resulted in us spending far more money than we should have on heating the place.
Despite leaving the property in a cleaner condition than upon move-in, we were blindsided by fabricated cleaning charge deductions from our deposit. The invoice provided by TLT Property Management as "proof" was questionable to say the least.
Further investigation reveals my experience is not unique but part of a pattern. There are a number of reviews for ex tenants who felt TLT tried to swindle tenants out of their deposits.
Moreover, my interactions with the rental manager, Leigh, have significantly compounded my grievances. Leighs attitude throughout our tenancy and particularly during the dispute over the deposit was not just unprofessional but downright unpleasant. Leigh’s approach to tenant communication was dismissive and often condescending, contributing to an already stressful situation.
The lack of transparency and decency in handling our legitimate concerns only highlights a broader culture within TLT Property Management .
Entering a tenancy with TLT Property Management was a significant error and I would advise anyone considering renting from TLT Property Management to rethink their decision. Countless reputable landlords and management companies respect tenant rights and engage in ethical business practices. Avoid giving you money to these people . Protect yourself and your finances by seeking accommodations elsewhere.
If you do choose to enter a tenancy agreement with this cowboy business, please take pictures of literally everything so that you can defend yourself in the likely chance they try keep your deposit.
Ciaran · 24 March 2024
Agent replied · 20 June 2024
I am sorry you felt the need to leave a 1 star review which I believe does not properly reflect your 1 year history of renting from us.
Your reference to Leigh is also questionable as I know Leigh was always courteous towards you all during your tenancy.
Instead your issue was you left the apartment in an unclean condition, damage roller blind (which has to be replaced ) and were charged for cleaning which you took offence at.
The invoice was from a legitimate company and just because you do not like how the invoice was presented it was a still a valid invoice from a proper company.
If you felt the cleaning charges were unjustified you had the option to have it dealt with via the deposit scheme but you chose to not avail of this, so I can only surmise your review was left out of spite rather than factual.
However, the onus is on the tenant(s) to return the property in the same condition you received it, which you and your fellow tenants did not do.
To my recollection there were no other issues with your tenancy.
If
We wish you well in your future rentals.
★★★★★ 1/5
GoogleTerrible company to deal with! They did not carry out the required safety checks to ensure Insurance was valid for Block Management,.
Avoid this company, they will start of with a great promises but fail to live up to any expectations. Chose another company if your thinking of appointing this Management Company for your development!
Paul · 21 June 2020
Agent replied · 20 June 2024
Paul, we do not recognise your name or which company your a resident of and we most certainly have never failed to insure any property. Please contact us privately to discuss this matter further and provide evidence to
Support your allegation?
Thanks
★★★★★ 5/5
GoogleTrevor is a legend. Lovely to deal with as a first home buyer. He is very approachable and have been very helpful with anything we've needed. Absolutely 5 star!
Behnam · 25 March 2023
Agent replied · 20 June 2024
Thanks Benham, it was our pleasure to help find you both your first NI home.
★★★★★ 5/5
GoogleTrevor was my estate agent/ landlord for over 4 years. In that time we had a number of small issues arise and Trevor and the team at TLT always got it sorted in speedy time. Having rented with other agencies in the past who were terrible. communication was always fast and Trevor was always willing to help accommodate us with our tenancy arrangements. I can’t recommend them enough.PositiveResponsiveness, Professionalism
Nicky · 21 June 2020
★★★★★ 1/5
GoogleFirst ever interaction with Trevor today since he took over the apartment block where I own property. Sadly first impression he is rude, arrogant and gave no consideration to the major issue reported again today!
Julie · 10 December 2025
★★★★★ 1/5
GoogleApartment was a state when we moved in with human mucus on the walls and grease everywhere. Trevor was rude from the get go. I wish we read the reviews before taking the apartment.
Nicole · 25 March 2023
★★★★★ 1/5
GoogleAvoid Avoid Avoid.
DO NOT USE THIS COMPANY.
Charge for stuff that they cannot provide invoices for. They have been the worse management company, extremely incompetent, inefficient, and failed to repaired anything correctly. Most important their accounting records are always wrong. They will sell something cheap, but you will be left with a massive bill once you leave them for areas they failed to maintain.
Where to begin about this company. My advice is DO NOT use them for Block Management. They abuse their position and attempt to make everything seem very cheap, when in fact they do not notify the shareholders of any repairs that is needed.
They failed to notify shareholders in relation to major health and safety concerns in respect of the fire alarm system.
They arranged to have the telephone line in lift disconnected and failed to notify shareholders of health and safety concerns with the lift which they were aware of and did not pass on to shareholders due to costs of repairs.
There accounting procedures are awful. They did not allow for any contingency fund whatsoever!! They have not provided invoices for works that they say has been undertaken.
They have not returned a response to three emails and 2 text messages. They took a phone by surprise and couldn't get off the phone quick enough. In the process of getting the police involved due to abuse of process and what appears fraudulent activity on the company accounts from when this company managed the accounts. I have asked for invoices and they have failed to provided them.
Disappointing to have use this as forum, however, Trevor has failed to response to any of my emails using the excuse he hasn't got them.
C · 21 June 2020
★★★★★ 5/5
GoogleThe team at TLT have been great during my 3.5 years tenancy. Very prompt on dealing with any minor issues that occurred and definitely the best agency I’ve dealt with.
Caitlin · 25 March 2023
Agent replied · 20 June 2024
Thank you Caitlin.
★★★★★ 1/5
GoogleIncompetent and generally useless. Not professional in the slightest, dodged phonecalls when answers were needed. Replacement boiler required and nothing was done to replace it until 1 month before the end of the tenancy (the one we had …
CJ · 16 April 2021
Agent replied · 16 April 2026
Colm
Thank you for your review You left out the section about how you destroyed a brand new bed and expected the Landlord to pay for it? … More
★★★★★ 5/5
GoogleThe best property management in Belfast. I’ll definitely recommend.
William · 24 March 2024
Agent replied · 20 June 2024
Thank you for the very kind comments.
★★★★★ 5/5
GoogleGreat service provided throughout my tenancy. Quick to respond to any queries, helpful, friendly and always available. Thanks for everything Trevor and Co.
Oscar · 25 March 2023
Agent replied · 20 June 2024
Many thanks Oscar. You and your brother were fantastic tenants.
★★★★★ 5/5
GoogleQuick respond and easy contact. Strongly recommend
Grzegorz · 24 March 2024
Agent replied · 20 June 2024
Thanks Greg.
★★★★★ 1/5
GoogleDealt with estate agent Trevor, was nothing but useless and very unhelpful also very rude and caused more issues than fixed them, would not recommend to young couples who are looking to rent a property through this estate agent!
Conor · 21 June 2020
Agent replied · 20 June 2024
Conor, I appreciate your reviews, however biased it is. I acknowledge there were difficulties at the end of the tenancy, which was caused primarily by you and your partner.
You do fail to acknowledge that we allowed you to break your tenancy early to accommodate your needs? So was this bad service? You also fail to state how you left the apartment in an unkempt condition, failed to pay your electricity bill so the electric provider forced a pre-pay meter on you which you claimed you knew nothing about, then acknowledged you were aware of it. You failed to top up the meter and then complained to us that there was a power failure which was actually due to the above. The only other repairs you reported were resolved within 3-4 days of the repairs being reported.
The issues at the end of your tenancy were created by you both by constantly refusing us access to complete viewings, again even though the landlord agreed to release you from your tenancy earlier, you couldn’t reciprocate this by accommodating viewings.
If you wish to discuss this further please feel free to contact us directly.
★★★★★ 5/5
GoogleLovely to deal with as a tennant, very quick and efficient getting us into our house and have been very helpful with anything we've needed.
Barrabgt · 16 April 2022
Agent replied · 20 June 2024
Thank you Barra
★★★★★ 1/5
GoogleI did an enquiry for a property I was interested in. Received a very very rude answer.
Vasiliki · 16 April 2022
Agent replied · 20 June 2024
I’m very sorry you felt we were rude, you would have been advised we had received multiple applications for the property and have received 61 emails in regards to this email. You were told we were not offering any further viewings on this … More
★★★★★ 1/5
GoogleTerrible service and attitude. Tenants treated like scum. Hidden charges for everything imaginable.
Conan · 16 April 2021
Agent replied · 20 June 2024
Sorry, but i don't have any record of you as being a client of TLT. Please email details of which property you live din and the dates so we can investigate further?
★★★★★ 1/5
GooglePrevious tenant at 40 Joy Street.
Throughout the tenancy, landlord was incredibly difficult to get in contact …
Darren · 16 April 2022
★★★★★ 1/5
GoogleRating only, no written review.
Jamie · 26 March 2026
★★★★★ 5/5
GoogleExcellent service. Reliable consistent communication throughout the tenancy. Services with the property were solved promptly.PositiveResponsiveness, Quality, Professionalism, Value
Mantas · 24 August 2020
★★★★★ 1/5
GoogleRating only, no written review.
Mark · 28 May 2024
★★★★★ 5/5
GoogleExceptional service
Patrik · 24 March 2024
Agent replied · 20 June 2024
Thanks Patrick
★★★★★ 1/5
GoogleRating only, no written review.
Cristina · 21 June 2021
Agent replied · 20 June 2024
Sorry but you have not been a client / Tenant of TLT property, so i am unsure why you are falsely reviewing a company you have no relationship?
★★★★★ 1/5
GoogleRating only, no written review.
Dani · 16 April 2021
Agent replied · 20 June 2024
Sorry we have no record fo you being a Client / Tenant of TLT property. Please email us details of your tenancy so we might investigate further??
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
