5/5
TrustpilotExcellent support for mortgage and mortgage insurance
Chris and Ivana were excellent throughout the whole process and helped us close in a timely and easy fashion. Job well done!
Trusted Agent profile · Belfast
Simon Brien Residential East Belfast reviews
★★★★★
179 reviews across 2 platforms
Belfast, BT4 3JF
Part of Simon Brien Residential East, see every office.
Simon Brien Residential East's office in Belfast is rated 4.1 out of 5 across 179 reviews on two platforms, including 74 Google reviews rated 4.5.
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Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGreat service from the Ballyhackamore office, in particular Jonny who kept me informed every step of the way and helped make the process of selling my home straightforward and stress free.
5/5
GoogleGreat service from the Ballyhackamore team! Jonny was professional and friendly making it an easy decision for us to choose SB when selling our house!
2/5
TrustpilotAt least lock the house up after viewings!!!
While the staff where very pleasant to deal with in general 2 things really sub standard.The first was that on visiting the house 2 days after they conducted a viewing i went to check the house and found the back door had not been locked and had been swinging open for since the view, surely one lesson of being an estate agent is lock up the house before you leave. in response i got a lame sorry.The second was that before the sale was complete the buyers want access for builders to take measurements, the sherry fitz agent then let them tear wall paper off the wall of one of the bedrooms. I asked for an explanation by phone, email and was studiously ignored.
1/5
TrustpilotTerrible company to deal with
Terrible company to deal with, I was looking to buy a house, we arranged for a viewing and they didn’t even show up or bother to let know they can’t come. So I was left waiting for an hour until agent finally answer her mobile phone, oh sorry didn’t you get my mail? No I didn’t. They also lie to you about the house, pushy, they don’t know anything about the house they are selling. They do know offcourse there are 3 bids on the house allready. Bad vibes tbh and will avoid them at all cost. Classic case of market leaders not caring about buyers, they deserve to go bust. I was dealing with greystones locations, avoid.
5/5
TrustpilotWe bought our first house recently and…
We bought our first house recently and I would highly reccomened Nora. She is very dedicated and professional. Nora answered any questions and was reachable date night, weekends and even during her annual leave. Thank you again for making our journey so easy
1/5
TrustpilotPurchased new house through Sherry Fitz
Bought new house where Sherry Fitz are the selling agent. They were on to me every week till the contracts were signed and after that, you will be lucky to get a reply. Never communicated about upgrade option, as a result, I now need to pay more if I want things changed because they didn't do their job. Typical "Big Company" with no sense of responsibility towards customers... There are better agents out there who will sell, let and manage your property 100 times better than Sherry Fitz so AVOID!!!
5/5
GoogleHighly recommend Sam Dickey and Team at Simon Brien Ballyhackamore.What is often a stressful experience for many proved to be very efficient and straightforward for us, with Sam’s support and expertise.Highly recommended for their professionalism and excellent communication throughout.
3/5
TrustpilotIf you are renting
If you are renting, you are legally entitled to the FULL rental history of the property. it must include every past rental and not just the last one.. This should be given by the estate agent BEFORE you move in. Then contact the RTB to verify all information is correct. Your rent should not have risen all through 2017 or during Covid restrictions 2020. Any rent between December 24th to July 2021 could only rise by a maximum of 4% annually. The 4% rule for RPZ has now been replaced and they can not add 4% since July 2021. Check RTB.ieFor rent increases.Failure to supply the FULL rental history is a breach of tenants rights and RPZ rules.Get a solicitor or threshold to check over your lease agreement and check what your legal rights are as a tenant and what your landlord is legally required to provide. Always know your rights and use the law as it should be
3/5
TrustpilotSlow
Found any sherry Fitz franchise I've tried to contact to be very slow to respond if they responded at all.
5/5
GoogleA Fantastic business to deal with, Jonny, Ciara & Susie where a pleasure to deal with, tried a previous estate agent who let me down, but Simon Brien came in and got my house sold :) so thank you very much for doing a great job for me, highly recommended.
5/5
GoogleNicola has been an absolute pleasure to deal with; an excellent communicator, very organised and lovely to deal with. She kept me updated the throughout the whole process and I couldn't recommend Simon Brien Ballyhackamore enough!
1/5
TrustpilotAvoid their incompetent Lettings agents
We used SherryFitzgerald to manage our rental property in D8 for 2 years. During the period, they inspected the property 4 times and told us it was all ok to be re-let. However on my own inspection I found serious water damage in 3 area that were totally ignored and cost 1000’s to put right. After a complaint was raised and followed up, nothing was admitted so we fired them! They are incompetent and just want to churn properties. Avoid! Avoid! Avoid!
5/5
GoogleI had purchased my house from Simon Brien and it had been such a positive experience I decided to sell with them also. Their valuation was realistic and based on many other similar properties in the area that they had sold. Their approach was professional and friendly and they got me the price I wanted and helped take away the stress of selling. I would definitely recommend them.
5/5
GoogleExcellent experience when recently selling my house, Sam and the team are very experienced, friendly and professional. Would highly recommend.
1/5
TrustpilotMy personal experience with their…
My personal experience with their Galway branch in particular Tony Kavanagh has been very negative, issues dealt with in a highly unprofessional manner.
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish.
1/5
GoogleI found this company downright dodgy. They sent a pair of strange people down to my house with no member of their staff in attendance. These people wanted to build on our site without buying it, instead they would give us a share of the profits of the sale of the property they built. When I tried to talk figures they said 'today is not about numbers, It's about getting to know you.' I was unimpressed Simon Brien had sent them down and not attended to represent us. The next week the sign advertising our site was taken down. I phoned to ask why and was told 'you are in negotiations over the site'. I don't know whose interests they were representing but it certainly wasn't ours. I removed my house and site from the market immediately. David Menary then phoned me 6 times in a row but I had no intention of engaging in a conversation. This is not a client focused company. Avoid at all costs.
5/5
GoogleI'm writing specifically to counter the frankly absurd negative review recently accorded by "PJ Swain". I'm the seller of the property he's complaining bitterly about, and I can confidently assert that a) Simon Brien have acted throughout with 100% professionalism, b) that he, as an estate agent himself, would have acted no differently, and c) that if he has ire to direct, he ought to direct it against me, not the firm I employed to conduct the sale of one of my buildings. Briefly, this gentleman initially underbid against my asking price in a fairly transparent attempt to circumvent stamp duty, then eventually offered me the asking price. I told the agent that I was minded to accept it, but just a couple of days later the agent called to notify me that another interested party also wanted the building and had offered substantially more. Now, it is enshrined in legislature that a property agent MUST relay any and all offers up to the point of contract exchange, so what precisely was Simon Brien supposed to do? Withhold the information and then tell me later "oh we had a better offer for you but sure we figured we'd keep it secret!" Hardly - they HAD to notify me of a better offer and, with a recent brain tumour diagnosis and my first child on the way, there was no way I wasn't going to instruct them to extract maximum value from my investment at a time when every penny counted. Thereafter the decision was mine and mine alone - I have sufficient experience buying and selling properties in London, Birmingham, Merseyside and Belfast to know exactly how to manage a deal; Simon Brien were there to find buyers and assist me in the process, but the decisions were mine, and this man would have done exactly the same. Unless perhaps he wants us to believe that he'd have declined an ultimate profit of tens of thousands of pounds on some spurious principle? I highly doubt that. Essentially, Simon Brien were instructed by me to sell one of my properties, and they did so expertly, efficiently and highly professionally. Sam Dickey, with whom I've worked before, is one of the few property professionals in Belfast whom I 100% trust, and Lana, his colleague, has been the very definition of helpful efficiency, and a delight to deal with. Perhaps the individual leaving negative feedback believes I should have turned down much more for my property than he was prepared to offer, but there isn't a soul in the city who would have acted any differently, and I don't believe for a second he would have either. Personally, I have no experience of buying through Simon Brien (although I have previously purchased 2 properties through Sam, and he was equally fantastic in this capacity) but as a seller this experience has been unparalleled for the ease and added value they've brought to the process. Seriously, whether a homeowner or investor / developer, you could do a lot worse than instructing these guys.
1/5
TrustpilotTerrible experience from start to…
Terrible experience from start to finish. Rented me an apartment with dog urine ava mold everywhere. Very slow to fix things during the tenancy. Kept my deposit at end for no reason.
Agent replied · 24 August 2024
Dear Liz, Thank you for taking the time to leave feedback. We are sorry that your experience with our lettings franchise office was unsatisfactory.We would really appreciate an opportunity to speak with you. If you could email your contact details to customercare@sherryfitz.ie we will be in touch asap.Regards,Sarah
5/5
GoogleHad great help from Jonathan Dickson, both selling my house and buying new apartment. Always replied to my emails. From the beginning got great advice, and everything went smoothly 🍾 …
5/5
Trustpilot100% would recommend
100% would recommendWe just recently got our keys! I had an outstanding experience with Ronan Richardson (mortgage broker) from SherryFitz. He was always on the ball making the entire process smooth an efficient. The level of service provided was excellent and I highly recommend his service!
5/5
GoogleWe used Simon Brien to move house this month (Nov 2021). Jonathan and the East Belfast team were phenomenal throughout - helpful, courteous and going the extra mile for us as their clients. The sale was so easy for us as a result as they guided us through all elements. I would definitely use again and highly recommend.
5/5
GoogleCiara was fantastic, would happily work with again!!!
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Tell us what you need and we'll put you in touch. Simon Brien Residential East Belfast hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
