Shanks Estate Agents.com reviews

★★★★★ 5/5

Google

Very happy with how the sale of my property went, dealt with Mark who at every step of the process kept me well informed, overall they provided a very efficient, professional service and a smooth sale completion of my property would definitely use in the future if buying or selling again.

Thomas · 14 March 2026

★★★★★ 5/5

Google

Mark was super helpful and kept in contact throughout us buying a property, really accomodating to us not living locally as well. Would definitely recommend!

Jessica · 14 February 2026

★★★★★ 5/5

Google

Dealt with Mark throughout the whole process, very pleasant and attentive to deal with and sorted any queries I had ASAP. Wouldn’t have any issues using them again

William · 17 October 2025

★★★★★ 1/5

Google

Called office regarding a viewing, they told me I'd receive a email to confirm viewing still haven't received email. Wasted the time i had arranged to view the property, had to rearrange my whole day because of McG Shanks unprofessional business practice. Would not like to leave my property in the hands of McG Shanks Estate Agents because of their way of treating Myself a valued customer.

EDOUBLEDIE · 17 September 2024

★★★★★ 5/5

Google

Ecstatic that we went with Barbara and her team. Sorry it only took a year to do this, if I could give 10 stars or more I would. Barbara is A+ and a problem solver. If something needs done to help with the process of the sale she will do it and see it through. We could not have got through it if it wasnt for her and her team. I wouldn't look no further when choosing an estate agent as I can assure you, you wont be disappointed. A bigTHANK YOU to Barbara and the team for looking after us so well. Darren & Aisling.

Darren · 7 June 2020

★★★★★ 5/5

Google

We went to Shanks and Co estate agents for a chat about possibly selling our house in North Belfast in June/July 2018. From the outset the team were open, listening and informing. They were positive. encouraging and reassuring which helped us to make an easy decision to choose the company to sell our property. Within a few days the initial paperwork was complete, with pictures and profiles of the property all agreed. The process was made simple!! Barbara and Graham were professonal throughout. Above all they were communicative with us on a regular basis. They worked diligently to encourage prospective buyers and to follow up calls after viewings. They kept us informed throughout the process. Shanks and Co go the extra mile in advising on additional steps required in the process such as suggesting mortgage advice and liaising with solicitors. Its not very often that you can say you smiled, giggled and laughed in the process of selling our house. This is how I would best describe the approach of Shanks and Co. They work hard on behalf of the vendor and equally for those looking for their new home. I can easily say that this is the number 1 company for buying and selling property. I will miss the regular updates and feedback but you helped us so much to complete our sale in a timely and professional manner. In the words of Tina "simply the best". Best wishes to all the team, Martin and Paul

MrRovinj · 8 June 2019

★★★★★ 1/5

Google

If I could give zero stars, I would. My experience given here is as a tenant, so I'm not sure of how Shanks would be with a client that was looking to sell or buy a property. I suspect if the possibility of a commission were involved, their demeanor would be much more accommodating. I personally would never choose buy, sell or rent any property that their name is associated with ever again, and I will be advising my friends and family to abstain also. For anyone who is thinking of buying or selling with them, the only anecdotal experience I can offer you on that front is this; our rental property went up for sale recently and someone wishing to purchase it came to our building in an attempt to arrange an informal viewing and request the details of our landlord. Their reason for this was because they didn't want to deal with Shanks directly due to past experiences of their awful attitude. Take from that what you will as potential buyer/seller. As a tenant, Shanks are the most discourteous and disinterested "professionals" that I've ever had to deal with. They are inconsistent with offers of help, they will need to be chased several times for a response to even the most simple questions, and they are flat out rude when eventually responding to you. They are vague about legal matters that concern them, such as responsibility for submitting your deposit to a tenancy deposit scheme. In our case, Shanks had been very vocal in front of our landlord (who is paying them) that they are happy to assist us as tenants with any queries. However, this promise has not been realised, and the overall tone of the responses I do receive is that of utter disdain for even having to speak to me. Some examples: *When my partner objected to photographs being taken the same day that we were told the apartment would be being sold, we were told "they had to", which we later found out wasn't the case legally. *When raising concerns about the safety of the gas boiler (which hadn't been serviced for 7 years), we were told by a member of the Shanks team; "Well, I have a law degree". It has now been confirmed by Citizens Advice that this issue nullified the tenancy agreement and could have led to prosecution. Shanks was very quick to dismiss our concerns. * It took me a week of emailing back and forth to obtain a phone number. (Responses include: "I'm very busy" and "Check your tenancy agreement") *I have been told I will be responded to by X time and then ignored. I have had to chase up almost every query put to them, several times. *I have been given no unprompted updates of progress. On one occasion I asked to speak to another member of staff and was flat out ignored. In my experience, there is no handover of cases when an employee is busy or on holiday, and there is no formal complaints process within the business; apart from emailing the helpdesk, which all employees can access, so far as I can tell. Worse than this though, is the sheer way you are spoken to by staff members, especially as they are supposed to be representing their business during their interactions. I would not speak to anyone the way I have been spoken to by Graeme Farquar, who told us in front of our landlord that he is happy to handle any queries we have, but has been either unresponsive or dismissive when speaking to me directly. Graeme is the single most unprofessional person I have ever had to deal with in my life, but this seems to be part of the culture at Shanks. Speaking to friends and acquaintances, no-one has been surprised to hear about my experiences. Apparently Shanks has the reputation in North Belfast of being an impolite, uncaring and negligent outfit. I wish I'd known of this ubiquitous reputation before having had any dealings with them, so I hope this review is useful to someone who hasn't had the misfortune of doing so yet. If you are thinking of using them as a letting agent, I would strongly advise you not to if you want to maintain any sort of professional integrity as a landlord. As a tenant- steer clear.

T · 8 June 2018

★★★★★ 5/5

Google

I have no hesitation in recommending Shanks Estate Agents. From our initial meeting with Barbara to the completion of our sale they were professional, friendly and always kept you up to date on how things where progressing . Graham is an absolute star and made the whole process stress free . If our experience is anything to go by you won't be disappointed by using Shanks.

Jim · 8 June 2019

★★★★★ 5/5

Google

Mark, thanks for all your help in selling my home. Great communication throughout the sale and a very professional service.

Stephanie · 14 March 2026

★★★★★ 5/5

Google

Excellent service...What a pleasure to deal with Barbara and her staff. They got the job done in a friendly, efficient manner. They kept me up to date at all times and they got me a quick sale. Would highly recommend Shanks. Thanks Barbara and co

Geraldine · 8 June 2019

★★★★★ 5/5

Google

I have used Shanks & Co for several Sales and countless Rentals over this last number of years, and have found their service to be second to none. A fantastic bunch of people who go out of their way to ensure you receive a positive experience regardless of whether you are a vendor, landlord or tenant. I suggest that if you are in the market to either sell or rent that you lift the phone and call Shanks, and decide for yourself rather than read the rather over dramatised review below, which is clearly sour grapes on the part of a disgruntled tenant. I deal personally with Graeme and would not go to anyone else as I find him to be professional, approachable but also very knowledgeable around all avenues pertaining to sales and rentals. Well done Barbara, Graeme and the rest of the team at Shanks & Co for all of your efforts and best of luck for the future.

Stephen · 8 June 2019

★★★★★ 5/5

Google

Used Shanks and Co to sell our home. Fantastic team who worked tirelessly to sell our house. They kept us informed at every step of the process and made the process as easy as possible. They always returned calls and were professionable at all times whilst also being personable and instilling us with confidence. Even when the house was sold they continued until all loose ends were tied up. I would recommend Shanks and Co to anyone. Thanks to the whole team

Rachel · 8 June 2019

★★★★★ 5/5

Google

Called for advice reguarding redundancy & concillor Brian Kingston was very helpful & quickly got very good information for myself on this matter.thankyou

John · 7 June 2020

★★★★★ 1/5

Google

I was highest bidder on a property when the vendor suddenly removed it from the market. I only found this out when i drove past the property and then saw Shanks sign removed and the on line advert removed 3 weeks later and I'm still waiting for Shanks to let me know.

Fairview · 16 April 2023

★★★★★ 1/5

Google

Avoid McG Shanks estate agents at all costs, worst customer service experience! Waste of time and money, not to mention frustrating trying to deal with them.

Barbara · 17 September 2024

★★★★★ 5/5

Google

Shanks and Co. deserve our highest recommendation. From their realistic valuation to their effective marketing, they managed the sale of our house in a most professional manner. Their persistence and management of an often stressful process inspired confidence and produced results. Congratulations Barbara, Graeme and all the team at Shanks for the excellent service you provide.

Rosemary · 8 June 2018

★★★★★ 1/5

Google

No sale or viewers for me I'm afraid. I had to call every time to ask questions/updates. Not even discount on my final bill. Very disappointed.

Tina · 16 April 2023

★★★★★ 5/5

Google

Absolutely excellent, courteous, gracious, completely informative and do exactly what they say they will do and are realistic in their communication.

Gerardine · 16 April 2023

★★★★★ 1/5

Google

I rarely leave a review on Google, but felt that I had to do so in this case. I called asking to book a viewing for a rental property and was met with the …

William · 14 April 2021

★★★★★ 5/5

Google

Outstanding professional service from Barbara, Graham and all the staff at Shanks. Friendly, informative, genuine and extremely helpful. I would have no hesitation recommending the quality service they provide.

Malachy · 8 June 2019

★★★★★ 5/5

Google

Very helpful answered all my questions

Colin · 16 April 2023

★★★★★ 5/5

Google

Lovely and helpful staff.

Monica · 16 April 2023

★★★★★ 5/5

Google

Best in the business..

J · 14 April 2022

★★★★★ 5/5

Google

Plenty of local houses

Gerard · 7 June 2020