1/5
GoogleOn way to viewing . Cancelled at last minute saying landlord had accepted an application . Had to take time off work .
Agent replied · 16 June 2024
Chris, sorry this didn't work out and for any inconvenience caused.
Trusted Agent profile · Belfast
Reeds Rains (Ballyhackamore) reviews in Belfast
★★★★★
2,302 reviews across 3 platforms
350 Upper Newtownards Road, Belfast, BT4 3EX
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Belfast, at 350 Upper Newtownards Road, is rated 3.9 out of 5 across 2,302 reviews on three platforms, including 417 Google reviews rated 4.9.
Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
Agent replied · 23 October 2024
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
1/5
TrustpilotLandlords Beware
Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.
Agent replied · 17 June 2024
Hi,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at leyland@reedsrains.co.uk or call me on 01772 423772 I would appreciate the opportunity to discuss this matter for you. Kind Regards, Reeds Rains, Leyland
5/5
TrustpilotVery helpful and efficient staff
Very helpful and efficient staff, very professional standards all round.
Agent replied · 23 October 2024
Thank you for your feedback! We're glad you found our team helpful and efficient. It's great to hear that our professionalism stood out!
5/5
TrustpilotTake all the stress out of letting
We have used Reeds Rains in a Bamber Bridge to manage one of our properties in the town and have found the service they provide to be very professional and efficient. They respond quickly to help take the pressure off the landlord when issues arise and make it a stress free process. I have just placed another property with their Chorley branch as opposed to trying to manage it myself as it takes all the work out of it.
5/5
TrustpilotReed Rains Morley Niamh Titterington
Great service Niamh was brilliant. A few hiccups but she was great at getting them resolved. Whole process from start to finish was easy and throughout Niamh was helpful.
5/5
GoogleReeds Rains Ballyhackamore are by far the best estate agent I have ever used for buying, selling and renting properties in east Belfast. They are always available, totally professional, helpful and above all they get the job done. Well done and thanks again to everyone at the Ballyhackamore office.PositiveProfessionalism
Agent replied · 16 June 2024
Thank you so much for this feedback David. We're delighted you were happy with the service provided by the team at Ballyhackamore. Hopefully we can help you again in the future! Team RR.
5/5
GoogleWe had a great experience with Reeds Rains through our sale and purchase. No matter how trivial the query they'd always make time to get the relevant information. Special thanks to Martin for his continually great service.
5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
5/5
TrustpilotSmashing service
The team were always honest, professional and supportive. Excellent communication.
Agent replied · 23 October 2024
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent communication and support to all of our customers. Thank you for your kind words.
1/5
TrustpilotTOTALLY INCOMPETENT - NOT WORTH ONE STAR
HULL OFFICE IS NOT WORTH ONE STARTHIEVES!!!!!! AN ATROCIOUS, EXTREMELY INCOMPETENT, DISRESPECTFUL AND UNTRUSTWORTHY SET UP THROUGHOUT, WITH ADDED EXTRAS OF RUDENESS, LIES AND DECEIT THROWN IN FOR FREE FROM THE MANAGER. DO NOT USE ACCOMPANIED VIEWING, LEAVE PROPERTY UNLOCKED, WINDOWS OPENED AND LIGHTS ON. IN FACT, DO NOT USE THEM AT ALL. I WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.
1/5
TrustpilotLiars telling me i have to pay 1 months…
Liars telling me i have to pay 1 months rent and deposit, payed it then when i was moved in they said oh no sorry you dont get your holding deposit back because your short on your deposit by exactly what i paid for a holding deposit. Nathan you sly little boy, shame on you.
Agent replied · 17 June 2024
Hello Casey - We're so sorry to hear that you have had a negative experience with us, could you please let me know which branch you dealt with so I can feed back to them?Many thanks,Reeds Rains
5/5
GoogleHaving let a property recently I am delighted with how Matthew managed the process of securing a tenant and I look forward to him continuing to manage the property on my behalf. I would happily recommend Reids Rains Ballyhackamore.
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Agent replied · 17 June 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
5/5
TrustpilotRental and House Sale
Thank you to all the Bamber Bridge staff for the excellent service provided by the lettings team over 13 years of renting and the Sales team for their team work and professional delivery in the sale of my property. When the pressure was on, they delivered and performed a great service. Helen especially in the rental and Alison in Sales, have both personally ensured that the pressure remained on the rental and sale ensuring completion of the property sale. A sterling effort and highly recommended. All calls and e mails responded promptly resulting in a great delivery and service. Thank You.
5/5
GoogleThank you Pat at Reeds Rains for helping keep our house purchase moving along. Much appreciated.
5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
Agent replied · 23 October 2024
Thank you for your kind words :)
5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Agent replied · 23 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
5/5
TrustpilotI’d like to say I am very happy with…
I’d like to say I am very happy with the great service recently provided by Claudia Tarr in the Wilmslow branch, she has been very professional, hard working and patient when finding tenants for my property. She’s an excellent communicator too: she’s willing to talk to you, she keeps you well informed, and takes on board your wishes and opinions. If you are looking for a reputable estate agent, look no further than ReedsRains Wilmslow.
5/5
TrustpilotWilmslow branch
Wilmslow branch Mark Latham and the team at reads rains have been excellent in the recent sale of my late fathers house .we can't thank them enough for all their help. Many thanks nigel and clive green.
5/5
TrustpilotReally Happy with the service from…
Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!
5/5
GoogleReeds Rains where fantastic the whole way through my first time buy. They where always available when I needed to speak to them and certainley helped us push the sale along. We where lucky to find such a great house for our first time buy and where also lucky to habe great vendors. Communication from everyone was fab. 9 weeks from sale agreed to completion for us. Would have been quicker had it not been for Easter hols. Think i will use Reeds Rains should I ever decide to sellPositiveQuality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Reeds Belfast won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Ballyhackamore
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains (Ballyhackamore)
Has Reeds Rains (Ballyhackamore) won any awards?
Yes. Reeds Rains (Ballyhackamore) won Gold for Best Estate Agent Guide 2023 Gold Award, Ballyhackamore branch at EA Masters 2022.
