Reeds Rains (Ballyhackamore) reviews in Belfast

★★★★★ 1/5

Trustpilot

Inadequate call centre, restrictive terms of business and inappropriate invoicing

I refer to LIN079L6. Our experience with Reeds Rains has not been pleasant.We signed a contract for “Let Only” but for two years we have been invoiced for “Rent Collect”.The Call Centre carried out an investigation into our contract. Fully 5 working days have passed and no communication as to the result. We can now only assume that our contract is Rent Only. Contact with their call centre is frustrating, their staff seem unable to respond to simple questions. Worse, they do not actively return calls. We wanted to confirm who held our tenants deposit. The call centre was unable to confirm but said they would call back. They didn’t, we did. Over a period of 4 weeks and at least 4 calls, no calls back and no confirmation, we spoke with a Team Leader who confirmed our enquiry in less than 5 minutes.Please read their terms of business before signing. There are clauses restrictive to a landlord. For example, clause 6.22 requires a landlord to pay 1 months rent plus VAT if the landlord wishes to terminate RR management/rent collection. I can understand RR doing this to prevent landlords abandoning a contract after a few months but after 2 years or more I consider this to be restrictive practice.

Stephen · 12 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains

Ok where do we begin. We moved into a managed property in May 2018. When we moved in the garden was over grown with weeds and bramble bushes, we couldn’t even open the back door without cutting down the excess. The oven had 2 inch of grease and grime from top to bottom, which was claimed to have been professionally cleaned before we entered the property. The wardrobe was all smashed and damaged at the back. The bathroom floor Lino had holes and gaps, the undividual pieces of lino came up when you walked on them. The back bedroom window had the biggest gap in the seal. Letting all the heat out in said bedroom. The emergency water tap was jammed even the gas engineer couldn’t budge it. The boiler broke 3 times. The landlords eventually arranged a new one to be installed, the boiler was wonky and left massive holes in the wall in the kitchen. The gas engineer also broke the smoke alarm cover (for some reason trying to pinch the battery). The cold tap in the bathroom never worked so we had to run the bath with the shower to add cold water. The plug socket next to my daughters bed was loose and didn’t work and was hanging off with live wires. The male landlord constantly rly appeared st the property and did not always allow peaceful enjoyment of the property, he also let himself in twice when the boiler man was here, I was upstairs cleaning and I heard him just walk in the house. TWICE. All of this I have proof of, which includes dates photographic proof and screen shots of conversations with the female landlord making comments on my mental health. We have a 6 year old little girl who nearly broke her leg down a huge hole in the pavement on the drive. Slates fell off the roof outside the front door.We had our check out on 05/06. It’s comical, they’ve tried to charge us for damages and cleans that weren’t caused by us. We even followed the rule, got the carpets and oven professionally clean, even though it wasn’t to that standard when we moved in. I now have had my old neighbour receive messages from either a member of reeds rains or the landlord hiding behind a fake profile on Facebook. Commenting on how we’re being dealt with by solicitors as we’ve made slanderous comments on Facebook. big fat LOL. Our comments are NOT slanderous because they are 100% true and we have the proof (unfortunately for them). How do we know it’s reeds rains or the landlords that made the profile? Well the information that was disclosed would only be known by either of these parties. After this I went only to read all the reviews on Reeds Rains, and I can see I am not the only one. Now due to the comments made by this individual on Facebook, were contacting ICS to investigate RR, and will go back and meet with our solicitor as this has got more serious. As our data privacy has been breached. All we wanted was our deposit back, and we would have let the past 12 months in that property behind us, but unfortunately they’re trying to charge us for damages we did not cause.

Meg · 24 June 2019

★★★★★ 1/5

Trustpilot

No show at prebooked appointments!

I arranged a viewing for today but the agent didn't show up at the appointment! When I called the office i didnt receive apology. Instead i was told she had left me a voicemail telling me the viewing was cancelled - reason ?. I don't know who's phone that message went to, (if the call was actually made), or if it is policy to cancel appointments without actually speaking to the customer but I'm not at all impressed. If i was a vendor trying to sell my property i wouldnt be happy about my potential buyer being left to stand in the rain.... V. Unprofessional. Update:This was the Consett branch.

Helen · 18 June 2019

★★★★★ 1/5

Trustpilot

Difficult from Start to Finish

The Manchester branch have made the experience of renting difficult for me from start to finish. Made promises on the viewing they weren't willing to keep (work that would be completed before moving in), moved in to a property without any smoke alarms (they had made me sign a document before collecting keys to say they were there), were unresponsive to a number of maintenance issues that needed completing (it took two months to get things fixed, including me having to go in for a meeting to get them to take action), and now they are finally fixed want to start coming to inspect the flat in case I've done any damage! (So much for quiet enjoyment of the property)I want to move someone into my spare room, and have been told that I need to re-referenced in case I can't afford the property any more (all for a fee of £60).Beware of anything you're told that you don't get in writing.

PW · 15 June 2019

★★★★★ 1/5

Trustpilot

One to avoid

We rented with Reeds Rains before buying a property (with another agent) late last year.The fees are phenomenal, although they do outline the initial fees (to draw up a contract, etc.), what they didn't tell us is that they charge this fee again, plus an additional fee each time you want to renew your tenancy agreement.At first it was all fine, but when we gave notice to leave the property, the branch manager (Chesterfield branch) made the experience very difficult and stressful. We were happy to accommodate viewings and only asked that they took place while we were at home. She still tried to book viewings when we were at work and told us on one occasion that since they had keys they would enter the property anyway after giving us 24hrs notice. Luckily this didn't happen as we did check our rights on this, but during the one viewing that took place, the person conducting it walked in and was surprised to see me as he had been told the property was vacant (which we understood wasn't his fault). Unfortunately the branch manager was always rude and very condescending with us, however the rest of the branch staff were polite whenever we spoke to them.Our landlord was great and very easy to deal with, and there were no problems in getting the full deposit back, even though Reeds Rains alluded to there being a possibility we wouldn't get it (although the property was left in better condition than when we moved in).

A · 5 June 2019

★★★★★ 1/5

Trustpilot

Unreliable and dishonest company

even the tenant use my flat for airbnb, owe the rent from beginning, broken my furniture. they do nothing but use the public channel to tell lies that they had handling everything in professional way, the fact is they do NOTHING with this case, and just keep ignoring us when this happen.

Candy · 23 April 2025

★★★★★ 5/5

Google

I had excellent service from Martin and Fiona and would highly recommend them . They kept me updated all through the process of selling a house and made the experience worry free.

Jacqueline · 10 November 2024

★★★★★ 5/5

Trustpilot

I can highly recommend Reeds Rains…

I can highly recommend Reeds Rains Bamber Bridge branch. I was helped with the finding through to the completion of our purchase of the property by Alison who kept me fully informed every step of the way. We will definitely be seeking Alison’s help in the future to build our portfolio of properties. Thanks Alison

Catherine · 16 November 2021

★★★★★ 1/5

Trustpilot

Booked a viewing and agent did not even…

Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service

Customer · 12 January 2022

★★★★★ 5/5

Trustpilot

The Cleckheaton branch have been…

The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx

Susan · 8 March 2023

★★★★★ 5/5

Trustpilot

Dawn in Reeds Rains Burnley sold our…

Dawn in Reeds Rains Burnley sold our property. There were a lot of up and downs in relation to the legal side, I am so glad we had Dawn on our side as without her I honestly don't think we would have got the sale through. Can't Thank you enough. Dunc Clevelands Road

Duncan · 26 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!

Joyce · 17 January 2024

★★★★★ 5/5

Trustpilot

Lauren Review

I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .

Gary · 28 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023

★★★★★ 5/5

Trustpilot

Very impressed with Reeds Rains sales…

Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.

Customer · 23 August 2023

★★★★★ 5/5

Trustpilot

Good experience all round…

I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.

Clare · 14 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

Reeds Rains Woodseats Sheffield have just sold my house, and I would definitely recommend them. They have expert knowledge of the local housing market, and helpful, efficient staff. In particular, Angela Reeves went the extra mile to keep my sale progressing, helpfully keeping me informed every step of the way. Thank you!

Consumer · 4 April 2022

★★★★★ 1/5

Trustpilot

Terrible letting agents!

Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.

Tony · 16 December 2021

★★★★★ 1/5

Trustpilot

We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021

★★★★★ 5/5

Trustpilot

Very good Customer Service

Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.

Michael · 27 April 2023

★★★★★ 5/5

Trustpilot

Just wanted to say how impressed I have…

Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy

Amy · 29 November 2018

★★★★★ 5/5

Trustpilot

All three Lyndsay Lisa & Karen made the…

All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.

Leslie · 2 August 2022

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 5/5

Trustpilot

Reed Rains provided me with a…

Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.

Karen · 16 June 2022