Reeds Rains (Ballyhackamore) reviews in Belfast

★★★★★ 1/5

Trustpilot

To Reeds Rains,- Customer Service,

To Reeds Rains,- Customer Service,Our surname is Anderson and we have never been called Andrew.We noticed that Reeds Rains Customer Service could not even get our name correct? So if you are going to get in touch with us, please call us and mention us by our correct name please?The write up we did on our experience for the Reeds Rains West Derby - Merseyside office, was true and it happened to us.We never lied and it was the truth.We viewed the house on the Tuesday the 28th of March 2023 at 4.30p.m. and the survey of this house was supposed to be done on the 12th of April 2023.The survey was not done on this day due to the estate agency of Reeds Rains West Derby- Merseyside office loosing the keys, so the surveyor could not do the survey of this house on the 12th of April.Our write up has been here since the 13th of April, and yet you are only now asking questions about our experience from your estate agent only now?The experience we went through from your estate agent just added stress to us buying a house, it wasted our time, and created a lot of annoyance to us.As we said previously, if you want to speak with us directly we are happy to do so, but we are not going to start arguing on what happened to us?We were the ones at the receiving end of the lack of customer service, while your estate agent in West Derby - Merseyside office could not even care.As we said we would not do any business with any Reeds Rains office of estate agents at any time in the future because of the lack of customer service we received.Our experience was real and it actually happened, so therefore we are not going to change on what we have said in our write up.Trustpilot, is there for members of the public to write down their experiences, so general members of the public, can read the write ups and make their own decision if they are going to use a company or not.If you want to speak with us directly then we suggest you telephone us directly, otherwise please stop emailing us with questions, that you can also ask us directly.As we said the staff at Reeds Rains West Derby - Merseyside office were rude to me and my Husband, and that is not on.That also we were not going to except from the West Derby - Merseyside office of Reeds Rains.

Anderson · 18 May 2023

★★★★★ 1/5

Trustpilot

House bought, no key supplied, no tenant deposit transferred

I bought this house almost 2 month ago, they are still telling me stories about my front door keys. They started off by giving me an impression that they have the keys and tried to get me to agree to them sending the keys by regular mail, even though I offered to pay for recorded delivery. They said they couldn't do recorded delivery because they did not have loose change at the office. I then paid for a courier to pick up the key. When the courier turned up they said that they did not have the keys. They held onto my tenant's deposit and has not paid it to me nor the tenant. They said they sent an email to the tenant but the tenant says she has not received it.

Maxwell · 16 May 2023

★★★★★ 1/5

Trustpilot

Slum letting agent! Do not trust

Well I took a rented house through reeds An rains at the start of this month, it was supposedly recently renovated, but the list of issues became apparent as soon as I got lightbulbs, from damp both rising An from the holes in roof, to black mould in all rooms, to actively hidden damage an further mould an damp.. to no bin access, to blocked drains An rats, sunken sockets wires hanging out of wall...bathroom an kitchen poorly fitted to ridiculous proportions ... cannot clean anything report from enviromental health arrived today! And well 44issues raised some of which are category one potentially ! It is not able to use this “house” as a home...I wish I could upload picture of the misrepresented hell hole, I have asked for my money back repeatedly since the day I saw the extent of the hidden damage ! The enviromental health recommend the house be taken to brick in basically all of the rooms an redone, I need rehousing at your expense an I need it last week! Suggesting I live through the works is beyond a joke when it’s is this bad! Also you could tell enviromental health the truth which is you may fix things in 1/2 years maybe, but won’t fix anything unless forced and not anytime soon, so they can help me further! Or serve me with a section 21 notice so the local council can help me! Loads of things you could do but you just want money for something unuseable! This should never have been on the market I know you should be compensating me I’ve already started trying to make contact with solicitors ! No refund is offered only releasing me from the tenancy! Which means they keep my money! Which is abhorrent for a place you cannot cook or wash or clean properly in! You respond with almost the same thing in all these reviews do you actually fix it An return people’s money + for the inconvenience caused but it’s beyond inconvenienced ! It’s halted my life made me anxious depressed and poorly ! My asthma is worsening by the day...Rotherham branch should be ashamed this is now almost a month of this now I would give -5 stars if possible

Amanda Fletcher · 8 May 2021

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL

Reeds Rains office, of West Derby Merseyside, have made three major mistakes on the sale of a property we were trying to purchase.After waiting for over 25 minutes in the winter spring weather, while the correct keys were brought to show us the house, that we had waited for over a week to see?We stepped inside to see the house finally, we put our offer in on the same day with all our paperwork proving who we were, along with all documents that were asked for!!To then find the memorandum of sale was completely wrong with the details of our solicitors that we would be using.The memorandum of sale, is important and important that this is correct, so that important documents are received at the correct solicitors offices concerned for the vendor and purchaser?This did not happen at all in our case, and so it meant that my husband had to collect the correct memorandum of sale from the Reeds Rains West Derby estate agents office in person.My husband should not have had to of done this, but we did as the correct copy of the memorandum sale was going to take over a week to appear if we had left it to staff to produce it in the first place!!Then we get to Wednesday the 12th of April 2023 when the survey of the property we were trying to buy was booked in to be done by the surveyor?We thought this would be done, but no it never took place, for when the surveyor arrived at Reeds Rains West Derby office, the staff of Reeds Rains had lost the keys to the property that was scheduled to be surveyed for the mortgage application.The Staff at Reeds Rains West Derby, spend the time on not answering phones, complaining that they are short staffed, and above all when the purchaser is speaking on the phone with the staff member of Reeds Rains, it does not come across okay when the staff member thinks it is okay to argue with the prospective buyer on the phone!!As a result due to the unprofessional behaviour and lack of customer service from staff, we have now pulled out from purchasing this house that the original vendor was trying to sell.No lock smith was called so, therefore, the house can not be shown to any buyers, the prospective buyers which was originally us have now pulled out from buying this house, and the vendor has failed to be told of the situation.We were not going to put the mortgage application on hold for an unknown time period, while there was some rumour on when or if the key or keys were going to be produced at all.Our time was wasted, for the last ten days, and in doing this to us, Reeds Rains just wasted their own time.Reeds Rains did not sell the house concerned, and now they have a house to sell with no front door keys at all for the house concerned!!On the day of a survey being done for a mortgage application, the staff at the Reeds Rains office should have confirmed they still had the keys and that the keys were in a safe place at all times.Due to the manager not being on duty today, even though the manager was on duty yesterday, no attempt was made to call a locksmith?Reeds Rains, seemed to think that the purchase of this house was a game, it was not a game in any fashion, this was to be a family home for the family!!As a result we are not buying this house at all.Also for future reference for anyone considering to use the Reeds Rains West Derby office in Merseyside, then our strong advice is do not use this office to purchase or rent a house!!!Further update from the 15th of April 2023, My husband attends the said estate agents of Reeds Rains in West Derby to actually speak with the Manager to his face.My husband had to make it absolutely clear that it was Reeds Rains fault, that we pulled out from buying the house in Merseyside, due to the estate agencies incompetence on loosing the house keys which prevented the survey being done on the property on the agreed day the survey was due to take place?All the Manager could say was "I still do not understand why you do not want to continue on purchasing the house"?It now begs the question, if the Manager of the Reeds Rains estate agency, at this point does not understand why, then the Manager needs to go back and be retrained as a Manager!.My husband also had to make quite sure that the Manager understood that we as a family will not and will not except any rudeness from any Reeds Rains staff in person or on the phone, towards his family, and wife.My husband at this point then made it clear we would not under any circumstances, use Reeds Rains at all for anything.The Manager, at this point was obviously getting frustrated, as My husband was determined to make his point of view to the Manger of the Reeds Rains West Derby office!To which the Manager could only say "You need to go now". My husband replied "Believe me I am going when I have finished speaking."As we said earlier in our write up, do not use Reeds Rains West Derby office to purchase or rent a house.

Anderson · 15 May 2023

★★★★★ 5/5

Trustpilot

Successful sale, would recommend.

The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.

Julia · 23 September 2023

★★★★★ 5/5

Google

Reeds Rains were a fantastic support start to finish buying my first home. Martin went above and beyond to get the sale over the line and Fiona was fantastic in keeping me updated throughout. Detail oriented team that get the job done efficiently and keep communication open throughout.

Conal · 17 May 2024

★★★★★ 5/5

Trustpilot

Used Reeds Rains @ ballyhackamore first…

Used Reeds Rains @ ballyhackamore first class service from Martin the most relaxed house selling experience from start to finish. Very professional in all dealing would highly recommend this estate agent.

David · 25 May 2026

★★★★★ 5/5

Google

Very professional service as always from the team.

Jonny · 16 March 2026

★★★★★ 5/5

Trustpilot

Friendly, professional service

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress and the sale went through very quickly and smoothly. Many thanks to Gem, Lucy, Lauren and colleagues at Reeds Rains Durham for their very professional and friendly service.

Elaine · 27 February 2021

★★★★★ 5/5

Trustpilot

Good service

I found the team at the Ashton under Lyne office very helpful during the purchase of a property. All questions and concerns were dealt with promptly and efficiently in a professional and pleasant manner. I felt supported throughout the process by Andrew and Devon in particular and also by Stephen.

Ann · 19 December 2025

★★★★★ 1/5

Trustpilot

USE AT YOUR RISK!!!!!!!!!

THIS IS THE TRUTH AND NOT ANYTHING ELSEYOU HAVE HIDDEN THIS REVIEW BECAUSE YOU KNOW YOU WERE IN THE WRONG. DEFINITELY NOT WORTH ONE STAR. THIS FIASCO STARTED IN AUGUST 2021 UNTIL FEBRUARY 2022.DO NOT USE REEDS RAINS HOLDERNESS ROAD HULL, UNLESS YOU WANT TO BE TOLD LIES, YOUR INSTRUCTIONS IGNORED AND DENIED YOU TOLD THEM, YOUR PROPERTY LEFT UNSAFE. THE MANAGER S GOFORTH, IS A BENT, TWO FACED CREATURE, DOESN'T KNOW WHEN HE IS LYING AND WHEN HE IS TELLING THE TRUTH, VERY RUDE, AND AT TIMES, THREATENING, VERY UNSYMPATHETIC. I WOULD NOT RECOMMEND THIS HORRENDOUS, INCOMPETENT, DISRESPECTFUL SET UP. I CERTAINLY WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.

ANN · 15 April 2023

★★★★★ 1/5

Trustpilot

Quite happy to see you homeless

I Agreed on a let with the Bamber Bridge office for a property in Bamber Bridge. I completed the application process and paid the admin fees. I gave notice on my current property and arranged a transfer of utilities etc.2 weeks before my moving date, they advised the landlord had changed his mind and cancelled my application. The olive branch was an offer of a property £300pcm more expensive.I'm now scrambling try to find somewhere to live as i'm working away next week and which leaves me a week before i'm homeless.Thanks for nothing.

Matt · 13 April 2023

★★★★★ 1/5

Trustpilot

To day I received a phone call from…

To day I received a phone call from Reeds Rains the young lady was inquiring for a tenant or theirs that had a ceiling leak from my flat, I told her that I had plumber with me about that and that we had blanked the water off and would she mind if I call her back after we had organized the work, She said NO! and i find you very rude! I then said if you find that rude you will find it ruder when I cut you off Good bye!Footnote I find the level of service totally unacceptable. Ps I did call back giving a more pleasant lady the information they required.

Mr · 11 April 2023

★★★★★ 5/5

Trustpilot

Guisborough Reeds Rains - Fantastic!

Thoroughly recommend Guisborough Reeds Rains, the help and advice they gave us as first time buyers was brilliant! The girls in the Guisborough branch were always on hand keeping us on the right track at every turn, from searching for a property, processes, solicitors & arranging mortgage appointments. We felt like we were treat like family which made the whole process as first time buyers a lot better, would definitely look to use them again if ever needed.

Anna · 22 June 2021

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service …

I cannot fault the excellent service that I received from the staff at the Holmes Chapel branch of Reed Rains, especially Tallulah-Mae.Although in the end I did not actually use their branch to purchase a property, their help and advice on a number of occasions was not only very professional but delivered unconditionally. I could highly recommend them as not only being ethical but very friendly and sincere in their approach to customer service.

Jackie · 16 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021

★★★★★ 5/5

Trustpilot

Very welcoming and understanding staff

I was given brilliant service by Reeds Rains when I went into their St Helens branch looking for a place to rent. One of the staff there Ellie made me feel very welcome and helped me out massively. Ellie was very patient and accommodating to my situation, spared no detail when explaining the processes necessary for a first time renter. Would highly recommend this estate agent to anyone who needs to start renting a property

Jason · 13 December 2021

★★★★★ 5/5

Google

Very professional from start to finish and kept me infomed at ever stage. Costs and fees were explained in a clear concise manner. I have used them in the past and service remains at a high standard. Highly recommended.

Mark · 16 March 2026

★★★★★ 5/5

Google

The folks at Reeds Rains couldn't have been more helpful when it came to selling recently. Their expertise and advice was greatly appreciated, and they made what could have been a stressful process considerably easier. I'm extremely grateful to them, and would have no hesitation in recommending them.

Graeme · 29 December 2025

★★★★★ 5/5

Google

Excellent service. I would certainly use again if required. A special mention to Alan McMullan very professional and knowledgeable gentleman, and thank you to Pat for the regular updates.

George · 17 June 2023

★★★★★ 1/5

Trustpilot

Rude, pushy & unprofessional

It’s difficult to know where to start as almost each interaction with the Chester branch was disappointing and stressful. My partner and I bought our first home through Reeds Rains and both vowed never to use them again. The branch manager Nina is either super friendly or extremely abrupt, before you can explain why you are calling she barks “what can I do for you”. Customer service training certainly wouldn’t go amiss. We had a survey carried out and it was recommended that we carry out further investigations to determine whether there was asbestos in the artex ceilings. Nina dismissed the surveyor’s comments, saying she’d never heard anything like it and suggested we find a new surveyor!We paid for a separate asbestos survey and hey presto, they found asbestos in the artex ceilings and in the garage. Nina told us that as we’d only tested 2 rooms, there was no evidence that there was asbestos in all the ceilings (even though each ceiling has identical artex design). We later discovered that after slating our surveyor, Nina is now passing him a lot of work.We put our offer in on the house in January and naturally due to lockdown, nothing happened for several months. The house needed so much work that we had to arrange for tradespeople to enter the property in order to assess the work required and provide a quote.We managed to secure a local builder who agreed to visit the house. He was given assurance by Reeds Rains that they would be at the office at 9am the following day to hand over the keys. The next day at 9.15am, the builder rang me to say he arrived at Reeds Rains office but it was closed. The builder said he was too busy to rearrange so I had to find another builder. That wasn’t easy as every man and his dog were renovating their houses during lockdown. After complete radio silence for months (& no apology for leaving our builder stranded), when we were trying to arrange an exchange date (which happened to be the beginning of August), we were inundated with telephone calls. I had one very unpleasant call just before I attended a funeral, demanding to know why we had put the date back one week. I was told that “the sellers wouldn’t be happy”. The rudeness and aggressive manner of the agent was quite shocking to say the least.Our solicitor also told me that they’d been phoning him constantly and were rude and demanding. We both came to the conclusion that Reeds Rains wanted the sale to go through in order for them to meet their month end targets.Our experience should have been exciting and happy, but it was stressful and at times, rather upsetting. Sadly I would not recommend this estate agent (my review concerns Chester branch, other branches may have friendlier staff who don’t harass people).

Joanne · 25 November 2020

★★★★★ 1/5

Trustpilot

Never rent from ReedsRains!

Never rent from ReedsRains!Their fragmented departments make it impossible at times to get any fluidity to responses. Constantly late in terms of dealing with return of payments, they often mis-calculating amounts and show a complete lack of empathy with any issues raised. Their Hub is particularly bad at customer service and I feel they are only out to get as much money out of you as possible. They prefer you to over pay then claim reimbursement, however getting the money back is an absolute nightmare. At branch level they complete dismiss responsibility and tell you to contact the faceless Hub if you have issues. Both these elements of the business do not seem to be well coordinated at all. Maintenance issues are not dealt with promptly.They often shun responsibility and you end up chasing your tail trying to get an answer. Horrible company with terrible morals!I would honestly never take a house rented by them under any circumstance again.

Dr · 30 October 2020

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020