5/5
GoogleLeah was an excellent team member to deal with, especially considering the difficulties we had with a purchaser. Leah was professional and reassuring throughout and was always available to answer any queries. Thank you Leah
Trusted Agent profile · Belfast
McGranaghan Estate Agents.com Belfast reviews
★★★★★
200 reviews across 1 platform
Unit 8, Belfast, BT11 9BW
Part of McGranaghan Estate Agents.com, see every office.
McGranaghan Estate Agents.com's office in Belfast, at Unit 8, is rated 4.4 out of 5 across 200 reviews on 1 platform, including 200 Google reviews rated 4.4.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. McGranaghan Estate Agents.com hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
Reviews
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
Google5/5
GoogleI would highly recommend McGranaghan's Estate Agents, they were professional and supportive right throughout the process of selling our home. Leah in particular is excellent, very efficient and always there to answer any of our questions.
5/5
GoogleI would like to thank Leah at McGranaghan estate agents for all the fantastic work and help she gave me, on selling my home. Leah kept me informed every step of the way. I would highly recommend using McGranaghans.
5/5
GoogleI would like to thank Mark, Megan and the team at McGranahan's for working so hard to secure the sale of our property. They made a very difficult time for me completely stressfree. I would highly recommend them for any sale. They were professional, friendly and exceptional at what they do
1/5
GoogleI listed my house for sale with McGranaghan Estate Agents in Sept 2023 as I hoped to purchase another house that they had listed for sale. A potential buyer was found for my property within weeks, survey was carried out & no issues were identified so all was well. After a lot of delays with my proposed purchase property... In Feb 2024, I found out the house I planned to purchase had major issues relating to the septic system - the whole system needed to be replaced. I chased the seller & the septic tank surveyor on a number of occasions & fed back to McGranaghan's on this throughout numerous phone calls - with hindsight perhaps this should have been their role but I was keen to purchase the property so continued chasing this to come to a quick resolution myself as the agent did not do much follow up on my behalf. In May, I discovered my buyers had pulled out of my property purchase & were buying another - I informed McGranaghan's as they had no idea about this - despite me repeatedly asking them if my buyers were OK with the delay & them telling me they were in regular contact with my buyers & although they weren't overly happy they would be willing to hold on. Once a resolution was reached on the septic tank issue & my potential buyers had pulled out, I had to request that they relist & readvertise my property as they did not do this proactively. I had to request this on two occasions before any promotional actually happened. I also instructed not one but two surveyors to value the proposed purchase property - both came to the conclusion that they could not place a value on the property due to historic landfill issues at an adjacent property. My first concern would be.... as McGranaghan's had this property listed five years ago for sale & it had gone sale agreed back then - how did they not know about these issues?!? I did ask & they advised me that they did not know. My second concern.... I note that the same property has gone sale agreed with this agent again - i can't help but wonder if the new proposed purchasers have been made aware of the said issues as wouldnt want anyone to be left in the same situation I have been. Almost one year on from I started the sale of my property and the purchase of another through this agent, I have got no where. I requested that my property was taken off the market temporarily to allow me to find another property to purchase at the start of July. At the end of July, two potential buyers showed up at my front door for a viewing - this had not been agreed with me & was quite embarrasing for all concerned. McGranaghan's blamed the viewers for showing up without times & dates being confirmed with them - however the potential viewers disagreed & told me the viewing had been set up by the agents. Once I complained about this & raised the fact there seems to be serious communication issues happening internally at McGranaghan's, I was sent a bill for removing my home from the market - despite me previously explaining that this was a temporary removal from the market as I needed to source another property. The invoice also stated that their costs would increase by 5% each day from two days from the date on the invoice - this did make me laugh as I received the invoice by post two weeks after the date on invoice. I have paid this but really am unhappy with the service I received from this agent. Their signs are still in my front garden and have yet to be collected! My advice to others sourcing an agent would be to look elsewhere. Following my experience - i have been left with surveyor, estate agents & solicitor fees to pay despite no house sale or purchase. To be honest the whole experience of working with this particular agent, lack of communication & the stress it caused me has put me off moving My advice would be to shop around as you will find a much better agent who will actually do what they are paid to do - not sure McGranaghan's actually did.
5/5
GoogleLeah at McGranaghans was an absolute gem. We’ve been looking for a home for what feels like ages and had viewed everything. Between chasing people and contracts etc she worked so hard for us and we really feel like we’ve been taken care of. Couldn’t recommend enough!
5/5
GoogleExcellent professional service from start to finish. Mark was always available to take a call and gave straightforward, honest advice based on experience and knowledge of the local market. In a particularly stressful sale he did all he could do to follow up and keep us informed. I would recommend him and his team very highly and rates were rwasonable and hassle free. Thanks
5/5
GoogleBrilliant service start to finish. Helped to secure sale agreed quickly, being open and honest throughout. Leah (sales negotiator) kept me informed throughout and helped keep everything on track. Thank you
5/5
GoogleWould like to thank Leah mark and the team at Mcgranahans estate agents. For all the fantastic work and help they give me, on getting my new home.. The team was brilliant and would highly recommend them. David parker
5/5
GoogleVery helpful with every enquiry we had about buying our new home. Easy to get a hold of and was always going above for any issues to help out. Would recommend
5/5
GoogleCan't thank Leah and the team enough for all their hard work in getting us our dream home. So easy to contact and so friendly. Nothing was ever an issue and always with a warm smile. Thank you so much!
1/5
GoogleThe poorest customer service that I have ever experienced. Landlords, do your properties a favour and do not have this company handling them... 1, Poor communication - Gave me incorrect instructions for filling out forms, took several phonecalls/days to find out what was wrong and address it. 2, Bad Website, Poor handling of complaints - Walked to hand deliver my amended forms to my nearest office. The office listed on their website is now an ice cream shop. When I complained about this on the phone, they showcased no intention to fix the issue and used Coronavirus as an excuse. 3, Poor customer support - They never took responsibility for any of the poor information that they provided and required a lot of prompting to work on any solutions. Long story short, this company is completely unprofessional and does not deserve your service.NegativeQuality, Professionalism
Agent replied · 26 August 2024
Mark sorry to hear about your experience but the tenancy application form is extremally simplistic to complete...We did inform your good self, due to the pandemic all our offices were closed to the public.
5/5
GoogleCan't praise these guys enough. So professional and always going the extra mile. Leah was an absolute star and really couldnt thank her enough.
5/5
GoogleFrom Mark's first visit to our home through Leah's regular updates, we felt very supported throughout the process. Would highly recommend. --Bronagh and Norman
5/5
GoogleI was dealing with Leah for the vast majority of the sale and I was never left waiting for a response and she always was happy to explain the process to me, no matter has small or silly the question She was 10/10 and amazingly helpful!!.
5/5
GoogleLeah and team were amazing would 100% recommend Mcgranaghans for buying and selling your home.
5/5
GoogleCould not recommend McGranaghans Estate Agents enough, especially Mark. All of our dealings were hassle and stress free. If you’re purchasing a home, I would definitely recommend choosing McGranaghans. Very quick processes, exactly what you want when purchasing a new home.
5/5
GoogleI have just purchased a property from McGranaghan’s and couldn’t recommend them more. There were a multitude of complications throughout the process and nothing was too much trouble for them, despite the fact that I was not even their client. Mark went above & beyond to keep me informed. Thank you!
1/5
GoogleAmy, that reply has left some important detail out of it. The reason for my 1 star is being told that I would be contacted by the latest on Monday in relation to my bid of £99000 on a property. I had to contact YOU to be then told that an offer of £105000 had just come in. I have bid on other properties, thank you for your concern and attempt to educate😊NegativeQuality, Professionalism
Agent replied · 26 August 2024
Maeve it is our understanding you have submitted a 1 star review due a higher bid being placed on the property you are interested in… We are not sure if this is the first time you have bid on a property but we have a care of duty to obtain the highest bid for our client. Whilst we appreciate the current offer is £10,000 over the asking price… it’s still not too late to submit a further bid. The property still remains on the open market. Good Luck…
1/5
Googleextremely rude staff. very unhelpful and dismissive I was hung up on.
Agent replied · 23 October 2025
Mr Kearney, We are not sure if you have the correct estate agency. If you had called our office, you would have been notified that all calls are recorded. We have examined … More
5/5
GoogleCompleted on sale of my property today! Many thanks to Mark and the team for a very professional service, always at the end of the phone and guiding me with excellent advice, would highly recommend for great overall experience
4/5
GoogleI would like to say that Mc Granaghans service was excellent. Mark Megan and Pat were extremely helpful and professional and very patient at getting the job done and I would highly recommend anyone to use them. Joseph McGreevy.
5/5
GoogleOur family would like to thank Leah, Mark and Meghan, and all at McGranaghans for making our house sale a stress free experience. You were extremely helpful and friendly throughout. I cannot recommend you guys enough!
5/5
GoogleWe as a family would like to thank Mark and his team for all their help on the sale of our house .. We were kept informed every step of the way with progress etc .. Very professional caring company and we would without a doubt recommend them .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. McGranaghan Estate Agents.com hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Belfast.
