Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleEdited for response:
The reply from Key One hopefully illustrates the kind of hostile and combative attitude that I took issue with in my original review. My review was posted after a 4-year tenancy ended. We were not refused another let, nor did we leave the property in poor condition, quite the opposite (in fact, we received our full deposit back from the landlord with no issue whatsoever.) At no stage did I suggest that Key One had withheld payments from our landlord, I merely added that we requested receipts (which is normal when paying large sums and a basic consumer entitlement.) If they have £1,000 to spare then I'd suggest spending that on customer services training or a PR consult :)
Original review:
I'm not surprised that the majority of positive reviews for Key One seem to be from landlords and not tenants. When we leased a property through Key One in 2019, we were issued with what they termed a "data protection" agreement which stipulated that we "must not make any statements about us whether verbally, orally, on the internet, or whatever other means which are derogatory or negative in any way" and also attempts to impose a £50 fine for posting anything about them online. (I'll add that we did not sign this document, and having taken legal advice on it, I'm happy to post this review. If they no longer issue tenants with agreements like this one then hopefully they can weigh in.)
My wider experience with Key One as a letting agent was not positive; we had multiple issues with errors in contract paperwork, very difficult communication one staff member in particular, and they weren't readily forthcoming with receipts for payments we made during the initial letting when I repeatedly asked for them. Thankfully our landlord managed the rest of the tenancy themselves and we found them more reasonable and easier to communicate with.
Siobhán · 28 April 2024
Agent replied · 19 June 2024
Siobhán, you have failed to mention the state that you left the property in at the end of the tenancy. Seems strange to leave a review 4 years later, was this prompted by a refusal to grant you another tenancy perhaps? Whatever the reason, the review has inaccuracies in it and deliberately has tried to indicate irregularities surrounding payments. Is this an attempt to try and maliciously damage our business (such is the way of some people nowadays they just can't seem to want to be decent). To set the record straight, tenant payments are taken only by bank transfer which is a receipt in itself. Landlords who use our Let Only service are then liable to provide tenants with rent statements. However, in a public challenge to you, if you have conclusive evidence that we did not pass on all of the rent that you paid, that was rightfully due to your landlord, then we will pay you £1,000. We will give you a week to come up with this and re-post the result? We think it's fair so we can see who is truthful and who is not.....
★★★★★ 5/5
GoogleGreat experience with Key One Property Ltd! The team was professional, responsive, and very helpful throughout the entire process. They made everything smooth and hassle-free, always keeping me informed along the way. I’d definitely recommend them to anyone looking for a reliable and efficient property service.
Abujour · 2 April 2026
★★★★★ 5/5
GoogleI used Key One to assign an existing lease that I had on a commercial property and Mark was great in trying to find someone for me!
David · 24 March 2024
Agent replied · 19 June 2024
David thanks very much for your kind review.
★★★★★ 5/5
GoogleKey One offer a friendly and professional service. I recently sold a property through Key one - Mark and Helen were excellent throughout the whole process of selling my property.
Mark was knowledgable and reassuring, ensuring i was kept appraised at every stage. A quality service at a great price. I would have no hesitation in recommending Key One.
Melanie · 16 April 2021
★★★★★ 5/5
GoogleI have been working with Key One for many years. Mark and Helen always give 100%. Can’t recommend these guys highly enough. They always deliver the goods on and do what they say they will keep up the good work guys
Martin · 24 August 2023
Agent replied · 19 June 2024
Thanks very much we do our absolute best for our clients.
★★★★★ 5/5
TrustpilotEasier than expected, thankfully.
I had to leave a review after being given such exceptional service and care during the most difficult time of my life. I can only thank the ladies involved who made sure my never ending list of requirements were taken care of. Content and happy now, thank you again.
Claire · 3 November 2022
Agent replied · 26 July 2025
Thanks Claire for your lovely review.
★★★★★ 1/5
GoogleSon tried to buy a house they were selling and got messed about after going through the whole process and getting his mortgage approved. Dreadful experience
Jack · 24 March 2024
Agent replied · 19 June 2024
Jack, as you have made this comment public, I think it is only fair that you allow us to respond with all the facts (otherwise it just appears that you are lying doesn't it?) We have asked your son's permission to disclose his personal details to authenticate this, which we will then publish, again in the interests of fairness and authenticity. In summary however, agents act on their clients' instructions as it is clients who pay them. Up until a contract is signed, either party can withdraw, including the buyer. For that reason, we offer all buyers the opportunity to participate in our sale reservation agreement scheme. Did your son advise you of this and did he explain if and why he declined this? Where a buyer is "messed about" by the seller in the way you state, the buyer would receive £500 compensation. Jack - balls in you and your son's court now - let us disclose the details to respond to your allegation, or if not it is just a lie isn't it?
★★★★★ 5/5
TrustpilotHighly Recommended
I am a landlord and have used Key One Properties to let, manage and sell for me. They have provided an excellent service and I can highly recommend them. They are considerably cheaper than many other agents too.
Luke · 4 November 2022
Agent replied · 26 July 2025
Thanks Luke for your client review.
★★★★★ 1/5
GoogleDirty, rude and liars. Would recommend everyone to stay clear! They will try and con you out of money and threaten to share your personal details including ID’s if you don’t pay for a bungalow that’s was already damaged. …
Stephen · 16 April 2020
Agent replied · 19 June 2024
Guests who cause damages will of course be fined. We look after our landlords in that respect. Honest and respectful guests have nothing to worry about.
★★★★★ 1/5
TrustpilotNon existent customer service or accountability. Don't hold your breath for basic courtesy, and expect to be screamed at.
****UPDATED 1/11/23****
Emm · 1 November 2023
Agent replied · 26 July 2025
Unfortunately Trustpilot will publish anything and therefore reviews here are completely unsubstantiated. They give a platform for idiots like this to say what they want without verifying any of it which is why we don't ask our clients to post reviews here.
★★★★★ 1/5
TrustpilotRude and terrible customer service
Rude and terrible customer service.
Aliyah · 23 July 2023
Agent replied · 26 July 2025
Aliyah, you reap what you sow - if you are arrogant to us then don't expect courtesy back. Currently we have often over 100 emails about each property. Our research has shown us that arrogantly, most people enquiring about rentals don't (like you) have the common courtesy to read the listing in full? This wastes our time and yours. You were specifically told not to apply for the property before you viewed it but you ignored this hence we excluded you. If someone is too arrogant or stupid to read one sentence then what hope have we that you will read a 30 page tenancy agreement. Remember we work for and look after our landlords. When you act with courtesy you will be treated likewise.
★★★★★ 5/5
GoogleAbsolutely fabulous service from Key One Property Services. Couldn’t be more helpful with my recent rental experience. The staff are so professional and kept me up to date at all times. I’ve had previous disappointment whilst using other property services in Belfast but Key One are a cut above the rest.....would highly recommend them to others.
Cecily · 25 March 2020
★★★★★ 5/5
GoogleWould highly recommend staying here everything you need at hand or near by, staff very pleasant and helpful, accommodation spotless and suitable for all your needs whether your a young couple or a family looking for somewhere to stay give key one a try it's a must as I enjoyed my stay here thankyou .
Karen · 16 April 2020
★★★★★ 1/5
TrustpilotAvoid or regret.
If I could give no stars I would.
Katharine · 21 February 2020
Agent replied · 26 July 2025
The poster is 100% right - Avoid or regret if you are a scammer. We look after our landlords'' interests and take no nonsense from scammers such as this person. If it were true shoe would have won a small claim but it was thrown out of court which she conveniently didn't mention, plus the NI Tourism Board found her complain without any merit. Sadly the word is full of fraudsters and delusional people.
★★★★★ 5/5
GoogleI stayed in the Lucas Building in January, was super impressed with the quality of the accommodation and the helpfulness and friendliness on the staff. The place was spotless, fresh and bright. Very pleased and will book again.
Claire · 25 March 2020
★★★★★ 5/5
GoogleAs a landlord I've dealt with a lot of property companies and Keyone are by far one of the best for both myself and my tenants. Quick, efficient and easy to deal with.
Suzanne · 25 March 2020
★★★★★ 5/5
GoogleMyself and family members have stayed at theses accommodations and would highly recommend, great service and all round lovely people to deal with, thankyou key one, well worth a 5 star review.
Stevie · 25 March 2020
★★★★★ 5/5
GoogleThe staff here go outa there way to help you
Very friendly making the stressful situation of finding a new house much easier
I would definitely recommend this company
Diane · 16 April 2020
★★★★★ 5/5
Googleexcellent company
very friendly and helpfull staff highly recomend 5*
Colin · 25 March 2020
★★★★★ 5/5
GoogleAmazing and helpful staff and company.
Chelsea · 16 April 2018
★★★★★ 5/5
GoogleRating only, no written review.
Ana · 24 March 2024
Agent replied · 19 June 2024
Thank you very much.
★★★★★ 1/5
GoogleRating only, no written review.
Chelle · 16 April 2020
Agent replied · 19 June 2024
We don't have a record of doing any business with Chelle Toye (Lavery) but note that a guest from Armagh with the name Lavery was evicted for bad behaviour. Key One Property will always work to protect our client's property.
★★★★★ 5/5
GoogleRating only, no written review.
Ken · 16 April 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
