Trusted Agent profile · Belfast
★★★★★
160 reviews across 1 platform
100 Lisburn Road, Belfast, BT9 6AG
Part of Giant Property, see every office.
Giant Property's office in Belfast, at 100 Lisburn Road, is rated 3.9 out of 5 across 160 reviews on 1 platform, including 160 Google reviews rated 3.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
1/5
GoogleAfter paying our deposit and filling out all paperwork, a month later (~3 days before we were supposed to get our keys) Giant property informed us that they would be cancelling our tenancy and we had no where to move in to. They offered us no reasonable alternative essentially leaving us completely stranded.
5/5
GoogleUsed Giant Properties for the first time to rent out a house and from the outset, Chris and team were brilliant to deal with. Very responsive, provided open and honest advice and took care of the whole letting process. Highly recommended and would use again. Thank you for making the process easy!!
5/5
GoogleChris from Giant property, always goes out of his way to help the clients. I rented a commercial property through Giant property after struggling so much with other agencies and I am now very happy. Also my friend rented a house through giant property and all her requests are instantly dealt with. Even on Saturdays Chris is always a phone call away 😊. Thank you so much.
5/5
GoogleHello, It was really wonderful service, I relocated for my job and Mr. Chris is really friendly and professional person. Fast service, I am really like the way he completed the documentation on the basis of first come first serve, excellent service. Thank you sir much appreciated.
5/5
GoogleChris and the team at Giant Property are by far a breathe of fresh air in the industry! They offer an extremely professional service and will go out of their way to help. Chris is completely transparent and is always on hand to offer advice. I can highly recommend Giant Property for all your property needs.
5/5
GoogleExcellent experience with Giant Property! The team was professional, responsive, and incredibly helpful throughout the entire process. They made everything smooth and stress-free, with great communication from start to finish. I’d highly recommend them to anyone looking for a reliable and efficient property service.
1/5
GoogleSTAY AWAY!! This will be my 4th year as a student in Belfast. GIANT Property is hands down the worst agency I dealt with in Belfast. The staff are poorly trained, slow and lazy. Everything is an effort for them and the response time is ridiculous. Our lights downstairs fused, leaving us in darkness for 3 weeks until they sent someone out to fix the problem...after we refused to pay rent until the problem was fixed. I’d rate lower than one star if I could.
5/5
Google"I recently rented an apartment through this agency and the entire process was incredibly smooth. The agents were professional and friendly, responding quickly to any queries, which made me feel very reassured. The apartment itself exceeded my expectations, it was clean, well-equipped, and exactly as described in the listing. From viewing to signing the lease, and finally moving in, each step was hassle-free. I am extremely satisfied with my rental experience and would highly recommend this agency to anyone looking for a rental property!"
5/5
GoogleIn a totally stressful situation of finding a new business premises in a relatively short space of time.. I found Dan! He went above and beyond helping me secure a location with all the needs that come with my business and nothing was too much trouble! He is a total gentleman! I’ve had him pure tortured! The easiest 5 stars!
1/5
GoogleAvoid if you can!! Especially rude woman under window on the right. Poor customer service. Renting room for 9 months. They called it "apartment". No bin for rubish. No hot water in kitchen. Neighbours were leaving rubbish on corridor. When at the end of agreement I came to say that I can't renew rent, moving out, they say I have pay half rent more. When you finish paying credit, the bank doesn't ask for extra half monthly rate, am I right? 11 days after end agreement and still waiting for deposit!!
5/5
GoogleAttentive personalised property management. Chris and Cathryn are always engaged and proactive to give peace of mind to all parties in the leasing process.
5/5
GoogleWhen I dealt with Giant Property in 2013/14 I had nothing but professional service. Chris and his team went out of their way to ensure I was comfortable and that my tenancy was being looked after. They were extremely helpful in dealing with a difficult issue with my landlord at the time and regardless of these other reviews on here I found Giant to be a great company to deal with.
5/5
GoogleChris and the team were great throughout the whole tenancy! Very helpful and accommodating, would recommend.
5/5
GoogleI have been renting properties from Giant Property for a couple of years and would highly recommend them. Cathryn has always been very helpful when dealing with any queries. Repairs dealt with in a timely and efficient manner. Great communication
5/5
GoogleI rented a flat with Giant Property for two years, during this time they were nothing but helpful. They were especially accommodating when we had some complications with changing tenants on the agreement, and laid things out in a clear and helpful manner. My time renting with Giant was very pleasant, I would happily recommend them to anyone who is renting. Five stars!
1/5
GoogleI rarely had any good interactions with GP. They consistently mess up my contract, details are wrong, and they play arrogant and hurt when I point out their sloppy work. One GP associate in recent memory was even rude. After pointing out inaccuracies and ambiguity in their contact document, they straight got angry with me. Normal contract says I need to buy a TV license, but I have no TV, so I asked them to re-word it to reflect that I don't have to buy anything - they refused. The other was small pet allowance that was approved by the landlord. I wanted it to be reflecting in the contract - they refused. In other times they just gave my keys to a random handyman without consulting with me - I noticed it when the handymen used the key to barge into the apartment without prior consultation. In my 2 years I only needed 2 work done on the property, a window handle change (where they gave my keys away) and a tap change - that only happened after several follow-up mails.. Property managers are, in general not on tenant's side, but I'd avoid GP at all costs.. Their continued incompetence, and complete lack of empathy or understanding made them one of the worse people I ever have to do business with.
5/5
GoogleChris ans his team are an amazing bunch, so willing yo help a landlord or tenant. Chris is my go to person regarding property management, tenancy, renovation and all things rental property.
5/5
GoogleHave been a renting a property for the past year and a half with Giant property and all interactions with them have been delightful. Everyone in the office is very quick to respond to emails and very professional over the phone. Any issue or repair that needs done is carried out and handled promptly. Would highly recommend!
1/5
GoogleI was in a property managed by Giant in Belfast for two years. I was lucky to have a decent landlord as giant themselves were useless. Calls, emails and promised followups were always ignored so I deferred to dealing with my landlord directly when possible. When it came time to leave the property, Giant claimed I didn't gve them my 1 months notice, they wanted me to pay another months rent. I had to refer them to an email a few emails prior in the same email chain. The employee I dealt with at the time continued to be completely rude and dismissive the whole time. When I was out then began the whole hassle of chasing them for my deposit. They missed releasing my funds via the NI tenancy deposit scheme multiple times, requiring me to restart the process multiple times until they would finally respond to the deposit release request before the deadline elapsed. Avoid them at all costs if possible
5/5
GoogleAbsolutely lovely people and excellent from the moment they handed the keys until I returned it back after a year. The rented unit was splendid and all amenities advertised were functional throughout. Cheers lads all the best and thank you for having me!
5/5
GoogleSo fast at getting me my premises couldn't recommend enough
1/5
GoogleThe worst letting agents I have ever come across. Untrained staff who I would be surprised if they knew what day of the week it was. Kelly was particularly appalling. Only gave one star to leave the review.
1/5
GoogleStay well away !! Very unprofessional, will not return phone calls and messed my daughter around with a property she had paid a security deposit on. This letting agency had my daughters security deposit of £1500 and yet let the property to another client. He messed her around for 4 weeks not giving her an answer until I sought legal advice which did not go down well when I told this company. Any other option of letting agency will be better than this one.
5/5
GoogleI would really recommend Giant Property to anyone looking to rent in Belfast. They were so helpful throughout the year, very honest and professional.
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