Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNot the best rental experience - communication is poor when reporting issues and an inaccurate inventory without photographs was provided at the start of the tenancy. Regular inspections for cleanliness and upkeep are not carried out by this agency either. Numerous problems were encountered including mould caused by the previous tenants, which is not the best for health. Told that the landlord wanted to sell the property after 1 year in the contract; however, it was back up for rent within a few days of moving out but with an extra £200 pcm added to the price. All in all, this agency compounded the stress and expense of moving and I can't recommend it.
Edit : "I am unsure what more you feel we could have done..."
-provide accurate photographic inventories like other agencies do (if the oven, plug sockets, washing machine, freezer drawers etc needed replacing they weren’t good, clean and working).
-acknowledge when you receive an email detailing an issue and communicate back that a contractor has been assigned to it.
-not have to be asked to remove the to-let board outside the property after 4 months
-not have to be asked for a fire safety officer to only come annually (as per NI legislation/guidance), rather than every 3 months
-not have to be contacted again when issues like the plug sockets were outstanding for 5+ weeks.
-when I initially mentioned about mould exposure, it would have been nice for it to have been taken seriously, it was only when I mentioned health implications that it eventually was. Also, a contractor scratching at mould with his finger and wiping it half-heartedly with a cloth when it had infiltrated wood does not count as cleaning it, I had to clean it properly.
The request was to remove the mould in the dry wall behind the shower (a new shower unit was not the request). Again, this issue was already pre-existing, caused by the previous tenants. For some bizarre reason the council don't instruct landlords to remove mould unless it's very severe (maybe look up health implications of prolonged mycotoxin exposure and how difficult it is to treat it). The ensuite was unusable for 4 months, whilst work was done and afterwards. There was a lot of VOC off gassing from the excessive amount of adhesive used by the contractor when replacing the shower unit, I believe it was not safe to use that shower afterwards because the heat caused a greater release of it. Solve one problem, create another.
I have email proof, together with the photos taken at the start of the tenancy and the inventory that I am not being inaccurate in my review. It is not my opinion, but an honest experience. I spoke with contractors and/or the landlord on 5 occasions in person, I was busy with work and didn’t have the time every instance they were there (which shouldn’t have been the case anyway). I was polite at the beginning of the tenancy, but got irritated at the 8-month mark when more issues arose incurring further disruption, if anybody has the patience to deal with prolonged incompetency, I take my hat off to you. And lastly, no, I definitely did not want to stay there, I was looking for other places to live, once you released me from my contract (otherwise £400 odd fine and paying rent until you find a replacement), way before the notice to quit was received because the landlord supposedly wanted to sell.
Amy · 24 January 2025
Agent replied · 10 November 2024
Hi Amy
Thank you for your review (which was entirely predictable given how you conducted yourself throughout your tenancy)
This review is entirely inaccurate but of course you are entitled to your opinion.
- ‘issues’ which were reported were dealt with accordingly with our contractor and landlord attending on multiple occasions (when you couldn’t speak to them and actively seemed to avoid it).
- when you reported a mould issue and referred to your health, AS Residential actually arranged for Belfast City Council Environmental Health to send out an officer, which they did. It was recommended a humidity indicator was installed in the en-suite which it was but that no further action was required, the officer I believe actually stated ‘this is nicer than my own home’
- the owner installed a new shower unit to satisfy your requests
I am unsure what more you feel we could have done but you certainly gave the impression that you were never going to be satisfied.
With regards to the remarketing of the property; a justification is not obligatory but I will humour you with one. The owner’s circumstances changed and so he decided to re-let the property instead. This was entirely his prerogative and given how unhappy you were with AS Residential and the property I am truly baffled as to why you would want to have continued living there anyway.
I hope you are satisfied with your new home / landlord or agent.
Regards
AS Residential
★★★★★ 5/5
GoogleI have had the pleasure of renting with AS residential since 2023, and the entire process / experience has been exceptional. Throughout our tenancy, we have had the opportunity to work with Karen and Ashleigh, both of whom are incredibly professional, kind, friendly, and efficient.
Any maintenance queries or general queries about the apartment, were handled promptly, though those were minimal due to the property being in excellent condition throughout, thanks to their diligence. Karen was our main point of contact and she was always responsive, and accommodated us with contractors visiting as we both worked full time.
Our decision to leave AS residential is solely due to needing a bigger home. Upon informing AS, they were proactive in keeping us updated with any new listings that would suit us, offering us viewings, and giving us timely notice for any viewings commencing in our property. This has been greatly appreciated.
For anyone considering renting through AS, I couldn’t recommend them enough, you can expect an absolute breezy experience, and amazingly kept properties.
We hope we can work with you guys again in the future!
Also, a massive shoutout for Karen for always dropping my parcels into our doorway. Without you I’d probably never receive them!
Amielee · 18 May 2025
★★★★★ 5/5
GoogleWe had the pleasure of having Ashleigh, Karen, and their team manage our property for 14 years. Throughout this time, they have consistently demonstrated professionalism and attentiveness, offering invaluable support to both us and our tenants. We are saddened to have reached the point where we are now selling our property. AS Residential has always provided a professional yet welcoming approach, making them an exceptional choice for property management. We can't recommend them enough! Thank you for everything, team!
Ceara · 2 August 2025
Agent replied · 24 August 2025
Ceara we are so sorry to lose you, it’s been a pleasure managing your property and thank you for trusting us when we were just starting up.
You have been a pleasure to work with and we hope we will get to work with you on the sale of the property!
★★★★★ 5/5
GoogleI have had the pleasure of renting with AS Residential for 2 years and it has been nothing short of top quality.
The process for renting was stress free and straightforward. When we moved into the property, everything was clean and clearly maintained to a high standard. During our 2 years tenancy, we have only had to report very minor maintenance work 3-4 times, all of which were dealt with in a professional and quick manner (fixed within 3 days or less!). Coming from a maintenance background, it is very clear that a lot of time and research was taken when choosing their maintenance team. Anyone they have sent for repairs at the property have been great, very knowledgeable.
Ashleigh and Karen always carry themselves in a professional, understanding and friendly manner. They have been a pleasure to deal with and go above and beyond consistently.
I would 100% recommend renting/buying properties with AS Residential to anyone and hope to cross paths with them again in the future. They are by far the best letting agency I have come across in Belfast and set a high standard.
Lucy · 13 May 2025
Agent replied · 25 May 2025
Ah Lucy, we are so so sad to see you go! You have been amazing tenants and we would welcome you back with open arms. We wish you every success in your new home and will always be only too delighted to offer you a glowing reference!
Thank you for this lovely review.
★★★★★ 5/5
GoogleTrying to move house during a pandemic is stressful, Ashleigh showed me round the property (which I have now moved in to) - she was friendly & professional, & helped remove some of the stress of rental applications!
Upon moving in, she/the agency took care of any issues that arose with the property quickly, sorting electricians and blind fitters, and communicating with the property owner on my behalf.
I have found them to be helpful, and, so far, the best lettings agency I have ever dealt with.
Thank you Ashleigh for all your help!
Sarah · 16 April 2021
Agent replied · 17 June 2024
Sarah
What a lovely review, thank you! You have also been a pleasure to deal with.
Thank you for your kind words which are very much appreciated.
Ashleigh
★★★★★ 5/5
GoogleI am a landlord and would only trust AS residential to manage my property. Ashleigh and the team are helpful and efficient and take the stress out of owning an investment property. Any repairs are taken care of through them and change of tenancies are hassle free.
Peter · 10 March 2025
★★★★★ 5/5
GoogleWhat an amazing estate agents!! Really attentive from the very beginning! Ashleigh is so lovely and gave us so much information regarding the process and kept us at ease!! Cannot recommend Karen in the office enough! She was always just on the other end of the phone and really helped us with all our questions! She couldn't have done enough for us! For buying our first home it was made easy and stressless!! We really appreciate everything you have done!! I would recommend as residential to anyone!
Stephanie · 16 April 2020
★★★★★ 2/5
GoogleAS Residential are one of the better estate agents I’ve worked with over the years. Everything was straightforward and any issues are sorted out quickly and efficiently. Karen in the office is an especial boon to the company, and is a joy to speak and work with.
Unfortunately the interactions I’ve had with Ashleigh, the managing director, were decidedly lacking and so I would not recommend this agency to anybody. I found Ashleigh to display a lack of empathy or respect and an abundance of arrogance and condescension, and while she was always professional and followed up my queries efficiently, it was never with an ounce of acceptable customer service. In a small company like AS, one bad attitude can define your experience and because of this, 2 stars is all I can award.
Mark · 16 April 2019
★★★★★ 5/5
GoogleI can not fault AS residential. They are reliable and provide an excellent service. Ashlieigh is always available on the phone if I have questions or need to speak to her for advice. Has made the renting process seamless. Deals with all my tenant concerns quickly. has been professional and helpful over the past few years. Nothing is a problem. Good record of sourcing decent tenants and quick turnaround. Karen and the rest of the team in the office are also fantastic and nothing is ever trouble for them.
Stephen · 16 April 2019
★★★★★ 5/5
GoogleWe have a single rental property with AS Residental - our retirement nest egg - hopefully. It's very important to us that it is managed well. We've been with AS since forever, most of the time the property being far from our consciousness, mainly due to Ashleigh's dynamic nature and work ethic. When we are called on to get involved because of new legal regulations, or to make calls on larger work items, i very much appreciate Ashleigh's candour in relation to the cost vs value discussions - do it now, do it once and do it right... and its gets done.
Conall · 27 October 2024
★★★★★ 5/5
GoogleGreat experience, Ashleigh was very helpful and responsive. Supported me through multiple unforeseen circumstances.
Will recommend!!
Femi · 10 February 2025
★★★★★ 5/5
GoogleAs Residential are a great agency with absolutely lovely staff who are there to help whenever you need. Also Ashleigh is one of the loveliest people you will meet and she has helped me and my flatmate with so much. We couldn't be happier with them.
Zahan · 26 May 2023
★★★★★ 5/5
GoogleFirst time using AS residential for a home. Absolutely fantastic. Ashleigh was a legend, sorted us out ASAP with a great property could not recommend highly enough.
Jake · 16 April 2023
★★★★★ 5/5
GoogleI decided to rent my property for the first time recently and the whole process was made easy and fast by Ashleigh. Ashleigh directed me in the process and had a tenant secured in no time. The company has been responsive and helpful and I would definitely recommend!
Melissa · 16 April 2022
Agent replied · 17 June 2024
Thank you for your review Melissa. We very much appreciate it and the business you have given us!
★★★★★ 5/5
GoogleDelighted with the service we received from AS Residential when selling our home. We were part of a slightly complicated chain with 4-5 families buying & selling, and AS really went above and beyond to keep things running smoothly.
The sale was completed without any trouble, and far sooner than we had hoped - we'd an offer within days of listing our house, and completion within a typical time-frame.
Nothing seemed to be too much trouble and everything was handled in a thoroughly professional manner - I've nothing but great things to say about this agent.
In my view it's the personal touch that sets AS apart from some of the larger estate agents - we felt like we were a priority, and that we were in very capable hands.
5* in every respect!
Peter · 19 June 2019
★★★★★ 5/5
GoogleAn extremely professional, efficient and friendly agency. Their attention to detail is second to none. Would highly recommend.
The · 25 May 2024
★★★★★ 5/5
GoogleHave rented for many years and this is the first 'landlord/agency' that values the tenant as much as the owner. Great friendly staff and impeccable properties. Quick to respond to repairs (seldom needed). If I move from my current home to another rental it will be through AS Residential.
Jayde · 16 April 2021
★★★★★ 5/5
GoogleWonderful staffs. Very helpful. Thanks.
Darul · 16 April 2022
Agent replied · 17 June 2024
What a lovely review, thanks Darul, you’ve been a pleasure to deal with and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleCouldn’t fault the service I received from AS Residential! They made a potentially stressful time, virtually stress free and guided me through the whole process. I found them friendly, efficient and professional, nothing was too much …
Kat · 16 April 2019
★★★★★ 5/5
GoogleGreat experience renting from AS Residential, never had to wait too long to get stuff repaired and everything was managed well.
Piotr · 16 April 2022
★★★★★ 5/5
GoogleFriendly and knowledgeable service. Great!
Andrew · 16 April 2019
★★★★★ 5/5
GoogleRating only, no written review.
Natalie · 25 May 2024
★★★★★ 3/5
GoogleRating only, no written review.
Carley · 26 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
