Domovo reviews

★★★★★ 5/5

Google

I am very greatful for the team at Domovo. After a previous property fell through, feeling defeated, I enquired regarding a new development, spoke to Tom, who was encouraging and gave hope. The whole process on the purchase of my shared ownership apartment was smooth. Tom was the person dealing with my purchase, he was easy to contact and always got back to me swiftly. Communication was clear, consistent , professional and this extended to other members of the team. Thanks again Tom and the team I love my new home.

J · 25 January 2025

★★★★★ 5/5

Google

I recently completed the purchase of my first shared ownership property, and I couldn't have done it without the invaluable assistance of Tom Burke. Throughout the entire process, Tom was incredibly helpful and supportive. Despite my solicitors being less than helpful, Tom went above and beyond to chase them down and ensure that completion actually occurred. His communication was outstanding, during business hours, I never waited more than 30 minutes for a response. Tom was always approachable, easy to talk to, and explained the processes throughout. Tom also made sure that while he was away on annual leave my case was taken care of which was fantastic as no delays were caused on their end. On the day of completion I luckily had Tom there, it was great to have the person I started the buying process with at the end for the key hand over. I was made to feel like a valued client and I am thankful for his work on my purchase. Now that I've completed I've received emails regarding warranties etc, a welcome pack and guides. The support offered does not just stop when they receive funds.

Dawid · 28 August 2024

★★★★★ 1/5

Google

Would not recommend. Took almost 2 months to get my house on the market. At one point my emails and phone calls were not returned for almost 3 weeks. Such a stressful experience. House is now on the market but when I phoned for an update I got told they can't answer and said it's 'how long is a piece of string'. Beyond fed up.

Nicola · 30 April 2024

★★★★★ 5/5

Google

Tom Burke from bpha is extremely kind and helpful. During the process, Tom is always responds in a reasonable time with his professional manner and he always explain everything in detail to make you easier to understand what will happen next. The whole process goes very smooth. Thank you so much Tom. You are a Star!

Catherine · 29 July 2024

★★★★★ 5/5

Google

Recently purchased a shared ownership, absolutely fantastic service. All the staff I dealt with were really helpful and made the whole process stress free. Thank you very much for making my home ownership a reality, it has been a pleasure! Well done everybody. Dee

Dee · 2 April 2026

★★★★★ 1/5

Google

Just when I thought it couldn't get worse, my house was advertised at the wrong rent and this was not picked up for 2 months. My buyer has now pulled out due to this error so we have now lost the house we wanted to buy also. Probably the worst service I've ever had from a company. I've already left a bad review previously as the whole service has just been appalling

Nicola · 29 July 2024

★★★★★ 1/5

Google

Appalling experience. Bought a property shared ownership for my mother when my father had to go into a nursing home and my mother moved into a property in Oxford. Was told various lies after my mother died from Ovarian Cancer in February last year. Have had no support from Domovo in selling the property only from Credit Control in chasing up money owed on my dead mothers pendent alarm. Disgusting!

Andrew · 26 March 2024

★★★★★ 1/5

Google

Trying to get anyone to talk to you, to call you back, or any communication at all seems to be a long, drawn out process. Still waiting 2 weeks for a call back, after chasing them twice. Crazy that they will happily take 1.5% on sale price but not actually speak to you. Not something I’ve experienced with other estate agents

Frankie · 30 April 2024

★★★★★ 5/5

Google

I had the pleasure of working with Tom Burke throughout the process of buying my new home, and I couldn't be happier with the experience. They were incredibly knowledgeable about the local market, attentive to my needs, and always available to answer any questions I had. Their professionalism and dedication made the entire process smooth and stress-free.

Rashmika · 26 March 2024

★★★★★ 1/5

Google

Diabolical Customer Service once again from this shoddy company. We are trying to sell our property and have simply requested the relevant forms to get our house on the market. It's already taken up to 5 working days for the relevant …

Lauren · 16 April 2024

★★★★★ 5/5

Google

I rate 5 for the best customer service i got two years ago from Michael Whelan. the best so far i have met in dealing customers in property industry. Very helpful very kind and very superb and fast service with him.

Cathe · 26 March 2024

★★★★★ 1/5

Google

No communication. I sent my offer 3 weeks ago and still waiting for the confirmation. I made a phone calls few times but nobody back to me. How you can treat your customers this way?

Tom · 30 May 2024

★★★★★ 1/5

Google

I don't write reviews but this housing association has left a really bad taste in my mouth. Will be making a note of your company so I can avoid in future Is there a reason you couldn't tell me you couldn't give any time slots for viewing when I first called on Thursday at 9am to enquire for a viewing? I then had to waste my time with a application and registering my interest like you asked, to then call back 25mins later for you to tell me that you can't offer any viewings at the moment due to the property being in hight demand?

Alex · 27 August 2022

★★★★★ 5/5

Google

I would like to give a 4.5, since there was room for a bit of improvement but didn't want to round down :) We purchased a home via shared ownership through Domovo in the winter of 2020-2021. Overall, Domovo and BPHA have been great to us through the buying and post-sale process. The original buying process was difficult due to covid and all those circumstances, but Domovo were very helpful throughout the process. The only negative was that sometimes I had to chase down Domovo and it was hard to move things along, but I think covid also had something to do with that. When I did interact, they were great to talk to and very helpful. Since the sale, the follow-ups with BPHA (who owns Domovo if I'm not mistaken) have been really good. They have responded promptly and been helpful organising and coordinating the odd check that is needed on a possible defect, etc. We love the home we are living in and are really glad we purchased. Definitely no regrets and have been happy with the follow up with BPHA when needed since the sale.

Cambridge · 27 August 2021

★★★★★ 1/5

Google

Very poor experience from this company! After registering interest into a property and following all the items that they needed and requested to get on the list for a viewing, then awaiting a response. After a week of waiting and not …

Andrew · 16 April 2022

★★★★★ 1/5

Google

Poor poor experience. Constantly having to chase , felt as if they are doing you a favour. In the end it was easier to save extra and buy outright. Would definitely not recommend

Nafiz · 16 April 2022

★★★★★ 1/5

Trustpilot

Appalling experience

Appalling experience. Bought a property shared ownership for my mother when my father had to go into a nursing home and my mother moved into a property in Oxford.

Andrew · 13 March 2024

★★★★★ 1/5

Trustpilot

AVOID, RESEARCH FULLY.

Having witnessed how they aren't open and transparent about things like council tax rates, service charged and utilities, I'd avoid having any dealings with them. They were/are involved bpha and Warburton house, do some research.

Otto · 23 July 2023

★★★★★ 1/5

Google

I don't write reviews but this housing association has left a really bad taste in my mouth. Will be making a note of your company so I can avoid in future …

A · 16 April 2023

★★★★★ 1/5

Trustpilot

DO NOT get caught in this trap.

A · 25 May 2023

★★★★★ 2/5

Google

Rating only, no written review.

Ash · 27 August 2022

★★★★★ 2/5

Google

Rating only, no written review.

Ash · 16 April 2022