Trusted Agent profile · Beckenham
★★★★★
895 reviews across 2 platforms
163 High Street, Beckenham, BR3 1AE
Martin and Co's office in Beckenham, at 163 High Street, is rated 2.1 out of 5 across 895 reviews on two platforms, including 37 Google reviews rated 4.4.
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Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMarketing and sale of flat in Bath
All of Martins staff have been great in the sale of a property, led by Gaye and David. They respond promptly, give well-informed and clear advice and keep an eye on progress throughout, intervening as and when necesary to achieve a timely and positive outcome for all parties. Thanks to you all. Much appreciated
1/5
TrustpilotOur home
We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.
Hello Yvonne, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDidn’t receive applications
Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.
1/5
TrustpilotI personally believe this letting…
I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!
Hello Jessica, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotAVOID!
Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.
1/5
TrustpilotThe woman I had to deal with at their…
The woman I had to deal with at their Norwich branch spent more time moaning to me about how busy they all were, before quickly switching from “you may need a guarantor” to “you will need a guarantor” & refused to offer a viewing on the property I was enquiring about before deciding to lecture me about the fact that for insurance purposes, landlords need a form referencing. While she was actually correct, I failed to see why she decided to tell me this when I never gave any indication that I objected to being referenced in the first place. It would be splendid if someone could tell her that she’s not the only person on the entire planet who is busy. We’ll all busy, I’m busy too. We all have lives to lead & jobs to hold down & we don’t have time to deal with - who is clearly a tea lady posing as an agent - “agents” who can’t decide as to whether a potential tenant might need a guarantor or who does need a guarantor. If she worked for me, she’d be flipping burgers in McDonalds. She’s a disgrace to the firm & she needs firing.You would expect this behaviour from some multi-national energy company who outsource their customer service operators - who can barely speak English - to third world countries so they can get away with paying them 0.01 rupees a year, but for a professional regulated organisation, I’d expect better. ….& in 3,2,1 “ Hello TheHonestPrussian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?”Adorable…
1/5
TrustpilotGets worse and worse
My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.
5/5
GoogleI used Martin & Co. for 9 years to manage my rental property. They were always professional, courteous and proactive in dealing with this service and the issues that naturally arise. I then asked them to market the property and received full offers in the first week. Recommended.
Thank you Steve for the kind words. It was a pleasure to manage your property and we are delighted to have achieved the great sale result for you when you decided to sell the property.
5/5
TrustpilotMartin & Co Ringwood we’re just…
Martin & Co Ringwood were just fantastic. Marie was so professional and helpful and kind . Everything was so smooth and efficient and so quick and Marie kept in touch every step of the way of the tenancy application.I would thoroughly recommend them 5⭐️
5/5
GoogleMany thanks to Jason and Megan who assisted us to let out our 1 bedroom flat. We were able to do this while living abroad, due to the good communication and updates we had. They were also helpful with organising other services eg furniture removal, organising end of tenancy clean, which was very helpful and appreciated.
1/5
TrustpilotAVOID AT all cost!!!!
AVOID AT all cost!!!!Martin & Co STAINES are scammers!!!The made me paying 2 extra weeks, even giving the notice 6 weeks before. The new owner of the state agency is discusting. She invented things to keep my holding deposit, even they knew some problems of the flat were there before I started my contract. I had to speak with my solicitor and with the Citizen Advise Bureu of Lambeth and i had to open a dispute with the DPS. The ripped me around £500.Never sing a contract with this rubbish agency. CAUTION: AVOID-AVOID-AVOID
1/5
TrustpilotStole money
Don’t work with these thief’s! They lied all rules just to steal the holding fee, I needed short period stay flat and was ready to pay upfront as it’s 6k£ only, and usually you don’t need for that to share your personal bank statement! I was renting in London and never had to show my personal bank statements with anyone! They lied to me and said I don’t need any references. They are scam! They won’t give your money back, be careful!
1/5
TrustpilotIncompetent, useless, ignorant time wasters
I’d give -0 stars if that was an option. You can’t even call this an estate agents. Not a single person with a brain cell, let alone any customer service or knowledge of landlord/tenant rights. Absolutely shocking service since the beginning of having the displeasure of dealing with them. Avoid at all costs!!!
1/5
TrustpilotJust the worst.
Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across by a country mile - and that really is saying something.Please save your money, effort and precious time by AVOIDING them at all cost.
Hi JP, We're sorry to read that you've been left unhappy with the service you have received from Martin & Co Manchester Central. If you would like to give us more details we'd be happy to investigate further with the owner of this office. You can email us on trsutpilot@martinco.com.
1/5
TrustpilotAs a landlord this has to be the worst…
As a landlord this has to be the worst company I've ever had to deal with.I've had the phone put down on me muliple times, contracts alterations not taken notice of, dealt with rude staff. The builders they employ: Think long hard and carefully before you let them loose on your house ; they're more than prepared to overcharge and not guarantee their work and quote text from a book!! Then there's the issue of deposits not being returned on time even with 6 months notice!! Do yourself a favour and find a different lettings agent. I'm really surprised these people are still business!
1/5
TrustpilotMartin & Co - Non Neutral Letting Agency I have ever come across
As a tenant who has resided with Martin and Co for the past 1 year and 8 months, I regret to provide negative feedback regarding my move-out experience. Unfortunately, I found the team to be heavily biased in favor of the landlord, leading to a delay of approximately one month in receiving confirmation of my move-out date. The staff's apparent lack of impartiality was evident in their communication, which emphasized rules and regulations for tenants without addressing concerns or delays reported by the tenant against the landlord.Despite returning the property in the same condition as received and having it professionally cleaned, I was charged £150 for something I did not accept. Although I paid to avoid further complications, I am disappointed that Martin and Co appeared to be wholly one-sided.In my opinion, a letting agency's success relies on their ability to act as a neutral party between tenants and landlords. Unfortunately, Martin and Co's lack of impartiality has left me with a negative impression, and I have already informed my acquaintances of my experience to avoid such an outcome in the future.
5/5
TrustpilotExcellent service and happy to help.
First-time renter and Martin & Co made the experience pleasant and stress-free. They were always helpful and answered all the questions I had (no matter how stupid). I want to say a special thanks to Zak Taylor and John in the Huddersfield branch for helping me to much.
5/5
TrustpilotWe had a great experience using Martin…
We had a great experience using Martin & Co in Streatham.Anthony helped immensely with getting us moved in within our timeframes.Thank you Alison
Hi Alison, Thank you very much for your kind words. Martin & Co Streatham
1/5
TrustpilotI had a view booked for 2pm in…
I had a view booked for 2pm in Birmingham city centre, I don’t live in Birmingham city centre.office rung at 1pm to confirm I was coming to the property view, I said I was.I was 4to5 mins late and there was no one there anymore. Called the office, they said that I have to wait for the next view, I asked when, and on the phone they said next 5 mins. I waited 16 mins to then the agent comes out and tells me that’s it, I can not see the house. He did say in the end when I explain how wrong this was. “Let me see when is the next view.” I was by the entrance, you just had to let me in and spend 5 mins showing the place. Absurd how commercial we are treated when we trying to find a place to call home for a few years to come.
1/5
TrustpilotDisgusting company (Ashford branch)…
Disgusting company (Ashford branch) they will do evening to hold on your deposit. All other neighbours (tenants with Martin & co) had the same experience. Some left their homes in a even better condition than rented initially but they still had the deposit holded for ridiculous and unreal reasons. Avoid by all means if you want to keep your deposit.
1/5
TrustpilotGreed, taking advantage, un-reliable!
I’m very disappointed and somewhat not so surprised... I made sure to return the apartment in the manner I received it to the best of my ability. There’s no point of me complaining here and throwing an tantrum because you’re business does not care what I have to say. You’re charging me £105 for cleaning and perhaps think this the best for Martin and Co but fail to realise that you’re damaging relations with future tenants. The fridge freezer crack I can slide as I may have missed this but the bed and bath light clean for £85 is absurd. That’s a ridiculous charge for such a job. But you know you can get away with it because you have the upper hand taking money from my initial deposit. As for the utility providers and forwarding address, what was the point of me filling in the form when handing over the keys? You already have the information in your records. Why are you again asking me for this information. I understand this sounds unreasonable of me to have a go at Martin and Co but I’ve very let down with how things have been handled. I hope the £85 ridiculous and greedy charge for light clean is worth it. If it was £30 I wouldn’t even mention in, I guess you want the property to be of the highest quality for next tenants but £85 tells me you think its okay to take advantage of ex-tenants. I really hope lessons are learnt here, I’m sure reputation or relations of Martin & Co is valued, clearly its not.
1/5
TrustpilotUnhelpful, might as well have done the job myself
Dealt with the Gloucester branch to buy a property.I know they are not representing me, as I'm not paying them, however you would think it would be in their interest to help my side too.Little to no chasing done. My property is currently at 26 weeks and I still do not have a completion date!Every time I've complained I get told "we are doing everything we can" and then an email would be sent.I am a first time buyer with no idea about property purchase/selling and little to no help was forthcoming until I asked for it.I will never use this estate agent again.
5/5
TrustpilotThanks Gina and Nic
I have been living in a house managed by Martin and Co for almost a year. Once we ran out of hot water in winters due to some issues with boiler. Gina ensured that the issue is resolved quickly. I find the Martin and Co team (Both Gina and Nic) very professional and efficient.
We are so happy to hear you had such an excellent experience and we hope to hear from you again.Thank you for choosing Martin & Co and thank you for the 5 stars!Kind Regards,Martin & Co
5/5
TrustpilotJust let my property through Martin &…
Just let my property through Martin & Co Truro. What could have been very stressful was made easy by the attitude of the team. The inventory was excellent, contracting and referencing ideal, all very easy and straightforward. Very happy with the service so far.I have rented a property myself in the past and had very mixed experiences so am pleased with the professional nature of Will & his team
Thank you for taking the time to leave a review for Martin & Co Truro. We're very pleased to hear that have been happy with the service received and looking forward to working with you in the future.
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
