Trusted Agent profile
★★★★★
28 reviews across 1 platform
3 Holmsey Green, Beck Row IP28 8AJ
baseLETS's Beck Row office at 3 Holmsey Green is rated 3.1 out of 5 across 28 reviews on 1 platform, including 28 Google reviews rated 3.1. Checked 9 October 2026.
Every review we hold for the Beck Row office, from every platform, shown as written. First names only.
1/5
GooglePlease do not use this agency. One of the worst. They lie to the tenants, fail to do proper property checks and record all the information. They try to scam people to get hold of the their deposits while making the landlords loose out on their rent. They are unaware of the tenant and landlord laws making them look foolish and unprofessional. If you are with them please record all conversations and interactions you have with them. You will need it later on.
5/5
GoogleAs a tenant I've had a good experience of working with this agency. Their professionalism, responsiveness, and dedication to ensuring a seamless rental experience are truly impressive. From the get-go, baseLETS made the process of finding and securing a home a breeze. Their knowledge of the local market and understanding of the unique needs of military personnel were invaluable. The team was always available to answer questions, address concerns, and provide guidance throughout the entire process. Thank you for an outstanding experience baseLETS
5/5
GoogleBaselets have been wonderful to work with. They are really responsive and know what they are talking about and deal with your queries quickly and edify with the upmost professionalism. Thank you for everything you have done for us.
5/5
GoogleI have had the pleasure to work alongside BASElets as a contractor. One of the most organised and efficient customers I have worked with. Always met with a smile and human touch they bring a warmth to what can be a very cold industry. Cher, Dale and the team will always go out their way to meet your needs and make sure you have a happy tenancy wether you are a Landlord or Tenant.
2/5
GoogleUsed them as a letting agent for years when they first started. When they were a small business the service was great and professional. Since they have expanded over the years the quality of service has declined over the years. After they let a tenant do a final check out with my property unsecured with the patio door open overnight I termination my contract.
1/5
GoogleAbsolutely the worst letting agency I have ever used. Honestly thier only appeal was the fact that they could pick us up from TLF. Other than that i regret using them. When our water heater went on the fritz it took over 3 weeks for them to resolve the situation, but when they need anything such as a property visit or a showing of the property ready yourself for a barrage of emails, phonecalls and texts. I can go on and on with the complaints i had with them. To my fellow servicemen do yourself a favor and shop around. If i wasnt so stubborn I would have listened to my co workers upon arrival.
1/5
GoogleDon't rent through them, just don't. The prospecting process went wonderfully and smooth. After we signed the lease and moved in, things continually got worse. The house was not in nearly as good shape as they made it out to be; there were several issues with it (all of which they tried to claim against our deposit at the end) . We called and emailed several times about our water heater not working and a leaky pipe downstairs. It took 3 months for them to answer us. By then, we received our electricity bill and it was 3 times what it should have been due to the leaks. We contacted them several times about this as well but they just kept saying they'd forward on to the manager. When it was time for us to leave, instead of just telling us the house needed to be re-cleaned, he just charged us for several unnecessary things (3 pounds to wipe down each windowsill!) we fought for another 2 months before we came to an agreement on that. I don't know if it was just us or not, but it was by far the worst letting experience I've ever had.
1/5
GoogleDon't rent through them, just don't. The prospecting process went wonderfully and smooth. After we signed the lease and moved in, things continually got worse. The house was not in nearly as good shape as they made it out to be; there were …
5/5
Googlevery professional company, easy and quick communication; the staff is very helpful, respectful and do indeed care about their clients! The houses are great and if any issues arise they respond very quickly. Would highly recommend!
4/5
GoogleThey tend to be in charge of most of the housing assistance that the military members in the area required and so they tend to have reasonable prices and rather well organised.
1/5
GoogleWE WERE ABSOLUTELY LIED TO. Our questions never got to the landlord and were wrongly answered by themselves! Worst company in the area. Hoping to never have to deal with them again! …
3/5
GoogleGreat people and service. Houses are good as well. Certain houses are 110v along with 220v. Make sure you look around first, there are better houses out there!
1/5
GoogleThey never answer phones or return customers calls. But they love to send emails about calling them to make an appointment for a house visit.
5/5
GoogleThe best rental agent I have ever used. The staff were extremely helpful and took care of everything during our stay. Thanks guys.
5/5
GoogleHighly professional team and first class service, you’ll be well looked after, don’t go anywhere else!
1/5
GoogleAvoid, avoid, avoid
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
baseLETS's Beck Row office has 28 reviews across 1 platform: 28 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
baseLETS Mildenhall is rated 3.1 out of 5 across all 28 reviews, and 3.1 out of 5 on Google from 28 reviews, checked 9 October 2026.
baseLETS Mildenhall, 3 Holmsey Green, Beck Row IP28 8AJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.