Trusted Agent profile · Beaconsfield
★★★★★
2,027 reviews across 2 platforms
10-12 The Broadway, Wycombe End, HP9 1ND, Beaconsfield, HP9 1ND
Part of Savills, see every office.
Savills's office in Beaconsfield, at 10-12 The Broadway, is rated 4.2 out of 5 across 2,027 reviews on two platforms, including 194 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
GoogleDealt with Daniel Spratley who was really helpful. Great with timely communication on different channels (email, phone and what's app) and happy to act as go between to progress my purchase. Thanks Savills!
Dear Clare, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home. Paul Jarman, Head of Home Counties
5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
5/5
TrustpilotGreat service from Graeme and David
Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
1/5
TrustpilotAppallingly Letting Service
After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.
Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.
5/5
GoogleSavills handled the sale of our property impeccably. They were professional friendly and in contact with us throughout. Ben Dommett particularly was very courteous knowledgeable and supportive throughout the process. I would highly recommend Savills.
Dear Jayne. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
5/5
GoogleDaniel was a pleasure to work with. He was pro active in helping us find a home from abroad and extremely professional. We are most grateful for his service and would recommend him and Savils to anyone looking for a real estate agent or agency. Thank you once again.PositiveResponsiveness, Quality, Professionalism, Value
Dear Carla, thank you for taking the time to provide feedback on your time spent with Daniel and the assistance he provided with your home search. Thank you also for the full 5 star rating. Hope that all is well in your new home. Many thanks
5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
2/5
TrustpilotTerrible communication all around
Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased.
5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
5/5
TrustpilotFive star for Atticus
I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.
5/5
TrustpilotHigh praise for Fiona
Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with
Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
1/5
TrustpilotSad that a company with a trusted…
Sad that a company with a trusted reputation is not more discerning about the landlords it is prepared to represent. I had the misfortune to rent a house for a year through Savills and was continuously strung along by the property management team who agreed to have items repaired but in certain cases never did. I heard from neighbours that previous tenants had the same treatment. Savills first priority was to generate letting fees and their loyalty lay firmly with an errant landlord. If this involved stretching the truth, then it appears their staff had no qualms about doing so. Renter beware!
Thanks for raising this, Christopher. We would like to find out more so if you'd like please email socialmedia@savills.com with further details so we can investigate.
5/5
TrustpilotHarriet was a total professional…
Harriet was a total professional throughout my whole purchasing process and i cannot recommend her or the overall Savills experience more. She was in frequent contact and a huge help in helping me complete during the lockdown! Thanks to her I have found my dream flat and cannot wait to move in - thanks you Harriet :) xxx
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
GoogleHaving bought and sold several houses in UK during the last 37 years, our experience with the Savills team in Beaconsfield stands out as the most professional, friendly and responsive of all. Ben Dommett and Richard Sharman in particular, but also every single member of the team with whom we have had contact, made the whole process as easy and complication-free for us as they could and their negotiation on our behalf resulted on a full price offer that has now materialised into the completion of our sale in a very acceptable period of time. Throughout the process, every query was reassuringly answered and any advice required was given. If there were more stars to give in a review, more would have been given. We will remember with pleasure and gratitude having entrusted the sale to this team.
Dear Pablo, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
5/5
TrustpilotEmily Robertson, Savills
Emily has been brilliant from start to finish with helping me purchase my first property at every step of the way. She’s always at the end of the phone to provide support, and is extremely knowledgable and personable. I genuinely couldn’t have asked for anybody better to be there for my first house purchase and I have no hesitation in recommending Emily to anybody who asks.
1/5
TrustpilotHorrible experience
Had Savills as an agent to buy a property in Goldhurst Terrace. Price was agreed with the seller, I paid the solicitor and agreed a mortgage, when they suddenly asked me to raise the price again.. apparently someone else came in with a higher bid after my offer was already accepted... Disastrous experience, untrustworthy agent..
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotSavills
Savills, particularly Natalie Howlett-Clarke, were excellent during the process of buying our new house. She returned calls in a timely manner, maintained a dialogue with the vendors and when, as seems inevitable with a house move, a problem arose she kept a watchful eye on proceedings.
Thank you Christopher, it was a real pleasure to work with you and wish you all the best in your new home!Regards,Natalie
5/5
TrustpilotWe had careful guidance from the start…
We had careful guidance from the start as to how to improve the appearance of our home which after 34 years had been well lived in. Equally well thought through was the selling price and the filtering of genuine clients which resulted in offers from all but one of them. Can't fault Savills the whole way through.
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Tell us what you need and we'll put you in touch. Savills Beaconsfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaconsfield.
