Trusted Agent profile · Beaconsfield
★★★★★
1,430 reviews across 1 platform
13 The Highway, Station Road, Beaconsfield, HP9 1QQ
Romans's office in Beaconsfield, at 13 The Highway, is rated 4.1 out of 5 across 1,430 reviews on 1 platform.
Every review we hold for the Beaconsfield office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat company
Ben has been amazing, alongside his able and willing team they have been personable and extremely consistent in delivering results! They are selling five of our properties and all look amazing thanks again
Dear ElliotCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThank you Kimberley.
I have been dealing with Kimberley from Romans for many years in relation to my property. I have always found Kimberley very helpful, polite and professional and quick to response to any queries. As I work full-time, I am comforted knowing that Kimberley will have my best interest for my property rental. Thank you Kimberley for all your support!
Dear JayCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenting with Romans
We recently rented a property through Romans in Basingstoke. The agent assigned to us was Megan Cathers, All I can say is "What a STAR!". I had technical difficulty with the Romans Portal, Megan solved the problem after consultation with the technical team. She also arranged numerous visits to the property so the I could take measurements etc. I realised that I had left some items at my previous property and she organised a date for me to go and collect. Megan is a complete professional, knowledgeable, empathatic and with a sense of humour! An asset to Romans in every sense,
5/5
TrustpilotRomans Windsor
We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.
Dear Mr Rob Kershaw We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotA big shout out to Kerry and Abbi!
Roman’s team have been very helpful and patient with all my queries starting from visiting to signing the tenancy.Would highly recommend Roman’s for their services as they are very professional and considerate to our needs, always on top of things and providing timely assistance when required.A big shout out and thank you to Kerry Moody & Abbi King!
Hello Mithun,Thank you so much for taking the time to write a five star review for Kerry and Abbi. It's always good to see our staff providing such wonderful service.Many thanksAlistair Schorah - Acting Lettings Manager
5/5
TrustpilotGreat experience with Romans
Great experience with Romans. Kaitlyn Young was incredibly helpful and efficient with handling my deposit return. Communication was excellent throughout the process. Highly recommend her service!
5/5
TrustpilotFab Team
Adam & Joshua in particular have been amazing through this very tumultuous journey over the last 13 months. Can’t forget Ollie in the earlier days and Izzy for a while too - all of whom helped us navigate a very difficult sale. We really appreciate all the hard work and effort they put in to selling our property and I’m sure are just as glad as we are to have finally exchanged contracts! As much as I enjoyed working with them, I’m equally glad that this will soon be over!!
Dear MadelineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Izzy, Ollie, Adam and Joshua a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotPoor service - Lower Earley
Dealt with Adam Colvin, the manager of the Earley office. Really poor service in arranging a viewing. First, keys not available (told this 1 hour before viewing even though booked 3 days prior). Second, Adam called to re-confirm another viewing 2 hrs before appt, then on our way to the property, he called to say property not available. Very poor comms and service.
Dear Ash,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotVery Satisfied First time Buyers
My husband and I have just bought our first home together 🏡. We completed in just about 3 months!We have dealt with most of the estate agents in and around High Wycombe during our search in the last two years, but none of them compared to the treatment we received from Romans Estate Agents (High Wycombe)Lovely Stephanie arranged our viewing and was there beside us patiently through the entire process. Thank you Stephanie. James! Thank you for always being there and chasing things up for us.Everyone we interacted with from Romans during this process were very helpful. Would definitely recommend 💯
1/5
TrustpilotPlease stay away from them
Please stay away from them! I am a tenant. At first, I was OK with the fact that they offer no real service. No information about the house's utilities. Only an exhausting, time-consuming induction process. When the tenancy started I kept receiving messages that I needed to pay the rent on time to avoid consequences. The payment was taking place automatically via a Bank standing order, created by an associate of theirs. Months of harassment and they never admitted their wrongdoing!Today they sent someone to enter my property, to check for a leak.They didn't have my consent!!!2 days' notice, and they come into your home uninvited!!!If you like being bullied and having people paying visits when you are not present, rent a home from Romans.
Dear ChrisWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
Trustpilot5* Service
I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)
Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery happy seller
Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.
5/5
TrustpilotRomans to the Rescue!
After being let down by another agency we decided to give Romans a shot!We were impressed with the level of knowledge, helpfulness, direction and overall 'I can sort this for you' attitude. Natasha Heffron was friendly, polite and approachable right from the start. We particularly liked her 'gut feeling' approach and fully trust she has ours and our tenants best interest at heart.
Dear Tina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent experience with Romans Lettings
Romans has been of great help with the entire letting process. Being new in Bristol (and in the UK), we had a lot of questions about the process of tenancy and moving in. Scott has been awesome and guided us with the right information and details of the property, insurance, and a whole lot of other questions. Thanks to the entire team of Romans, Clifton for helping us out.Cheers!!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotLower Earley branch
Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps well. He was on the ball when marketing our property too and remained polite and courteous throughout. Unfortunately things didn’t work out as our personal circumstances meant we had to withdraw early on in the process but we were impressed with the way Joshua dealt with it all. He really is a breath of fresh air and we are grateful.
Dear BilleeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Joshua a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProperty Manager
I have dealt with Romans for a number of years in regards to the flat I rent out, recently I have dealt with Aston in the Wokingham branch. I have been pleased with the way she has dealt with any queries and the prompt responses to my emails. Hopefully she will be dealing with my property for the foreseeable future. Thank you Aston
Dear As K, We are very happy we could provide you with a positive experience.Thank you for taking the time to leave a review and for giving us a 5 star rating! Kind regardsCustomer Care Team
1/5
TrustpilotAvoid unless you want no access to basic household utilities
I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.
5/5
TrustpilotLeading example of excellent customer service!
After weeks of struggling to find a new place to call home, we stumbled across one of Romans' properties. We were so fortunate to have Nathan who guided us through the viewing and application process in detail. We've experienced renting but never have had such a positive process with an agency/agent, so we were incredibly pleased with his transparency and attentiveness. The Tilehurst branch should be very pleased to have such a great representative on their team who sincerely cares about tenant wellbeing, Thank you ever so much!
Dear BethCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan and the Tilehurst team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotStephanie Furness and her outstanding…
Stephanie Furness and her outstanding support throughout the process of purchasing our property.Stephanie played a crucial role in guiding us through the entire transaction, demonstrating exceptional professionalism and dedication. Despite facing delays on our end, Stephanie maintained remarkable communication throughout. She consistently responded to emails and calls promptly and made numerous visits to ensure everything proceeded smoothly.Her honesty and trustworthiness were evident at every step. Stephanie's transparent approach and reliable guidance were invaluable, making a potentially stressful process much more manageable.I cannot overstate how grateful we are for her exceptional service. Stephanie’s commitment and expertise have left a lasting positive impression, and we wholeheartedly recommend her for her outstanding contributions.Thank you for your attention to this commendation.
Dear FarzanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
Trustpilot5 star move manager, 4 star's however as....
This would be a 5 star as our move manager Catherine was brilliant, helpful, responsive, patient. However it is 4 as I wouldn't use Lifetime legal again as they basically just sell my business and would rather find my own solicitor. The solicitors on both sides where slow and didn't give any feedback, that maybe the norm but 7 months to sell a property to tenants already living there is crazy. Lifetime legal as a the concept sounds great but underneath the hood the service needs checking/monitoring/auditing/governing somewhere by Romans. To be honest just ask the move manager she will tell you. I personally think the move managers have the best view on which solicitors are good or bad. So is this review a reflection on Romans as a whole, I'd say no, this review is a reflection of an individual who works at Romans, that said the experiences of the selling team was also good and have nothing to complain about dealing with the Romans teams, both selling and lettings
1/5
TrustpilotSwindon Taw Hill Branch
Swindon Taw Hill Branch, Very unprofessional, rented from them for 13 years (doesn’t mean anything) bad mouth the landlord saying how tight he is and will not pay for repairs, give you two months notice and when you call to say it might be a few days more until we can move out told they will take legal action, nothing else not oh sorry we can’t do that, just straight to we will take legal action, then a few days before you move out email you (no phone call) to say they can’t take the property back on the date they said they could? Given a new date by email (no phone call) waiting for a time, no time given then told to drop the keys at the agent at my earliest convenience (was not told this is how it works) drop the keys off to a young lad and then signed a post it note to confirm I have returned to keys, staff turn over is unreal but says a lot I wouldn’t want to work for there either and learn quickly to be a keyboard warrior, good luck to all the landlords that let them rent there properties for them
Dear SarahWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotThank you Romans
I have several properties in Swindon that I let via Romans. Naomi Hamilton is brilliant at looking after my account, she always replies promptly to any queries and nothing is too much trouble for her when it comes to arranging contractors etc when needed.
Dear RobinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mark a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotHidden fees, Lies and Unnecessary Complications
They consistently lied about the property, and when we pushed back they patronised us for wanting more information. The agents will either call you 5 times a day, or be unreachable for a day or two at a time, and will never follow up with emails for the paper trail. They also had hidden fees and tried pressuring us to pay £80 for them to take the property off the market; I’ve never heard of this being done at other agencies. They never arranged the key exchange, so the sellers had to leave the keys with the neighbours, who we had never met prior to getting the keys. They made this process unnecessarily difficult, and if I could, I would have gone with any other estate agency.
Dear NadeneWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
5/5
TrustpilotThank you Romans Tilehurst
It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us everything, answered to all our questions, been very available and courteous. It's been such a smooth process so I would like to personally thank Nathan, who really helped and supported us, as well as Mark, Steve and Lorraine. Thank you guys, couldn't recommend you enough!
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